PROFESSIONAL SUMMARY:

• 10+ years of experience in IT Software Industry.
• 7+ years of Development Experience with IT Service Management tools such as ServiceNow, BMC Remedy and experience across all stages of the ITIL lifecycle.
• Strong knowledge of SDLC Methodologies such as Waterfall, Agile, Scrum.
• Expert level knowledge in Scripting, Web Technologies, Programming and Web Services( XML, HTML, JavaScript, Perl, Unix shell scripting, AJAX, CSS, HTTP/S, Java, C++, SOAP, REST, API's).
• Deep understanding of the application architecture and development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, administration, issue tracking, version control, deployment and integration using SOAP, REST and JSON for E - Bonding Environment.
• Experience in working in a multi-shared environment i.e. Domain Searated and development of code using Java and Struts.
• Expertise in ServiceNow tasks such as delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, UI Macros, ACLs, dictionary, Experience with application UI configuration, workflow design and client-specific reporting.
• Experienced in Customization of Service Portfolio Management and LDAP, UI Pages and CMS for a rich enriched User Interface.
• Experience with integration components such as SSO, OpenID and OAuth
• Experience with databases and data-driven web applications.
• Experience working with ServiceNow CMS helping build custom web sites for clients using dynamic contents, Navigation menus.
• Customizing the CMS Site and pages for the client using UI Macros and Dynamic Content for better UX. Also Development using Different Content Types.
• Customizing the Service Catalog Check out pages by customizing functionalities like Save for Submit Feature and also functionality to have additional recipients during checkout.
• Understanding of all ITIL Process and Development in Custom Apps.

PROFESSIONAL EXPERIENCE:

Confidential

ServiceNow SME

Responsibilities:

• Building and executing script using JavaScript/PHP technology to meet the business needs.
• Working on Implementing Confidential using Discovery and discovery probes.
• Responsible for Customization of Probes and creating Custom Discovery probes.
• Designing of normalization of the attributes in Confidential .
• Expertise Development in ServiceNow Suite configuration - specifically in Service Request fulfillment, Service catalogue, Incident, Problem, Change, Reports, Dashboard, Workflow, and On-Call Module.
• Use of extensive knowledge on building ServiceNow Web services based on ServiceNow objects, which can be consumed by other Yahoo IT systems using SOAP, REST, and JSON.
• Developing code in the mid-tier server integrating ServiceNow with other Yahoo IT systems.
• Participating in Requirements Gathering with Stakeholders.
• Building and executing test scripts and validate results to ensure that configuration/customization meeting process owners’ needs.
• Coaching and mentoring fellow team members as a Team Player.

Confidential

ServiceNow Principal Developer (Contract)

Responsibilities:

• Working as Service-now Consultant for the implementation of ITIL Process including but not limited to Incident, Problem, Change, Release, Knowledge Management, Release management & Confidential .
• Have been in consulting clients for various methods for integration and development in Service-now Implementation and Orchestration of Cloud Provisioning.
• Handled the responsibility of successfully integrating Service-now for Business-to-Business integration.
• Develop Integration between Remedy, Client Resource Data Management and ServiceNow. The integration is also done using Web Methods and SOAP.
• Consulting the clients for the development of Configuration Management Data Base and integrating with other specific tools for its population. Fully responsible for requirement gathering and handling the Customers on call for understanding the requirements and providing them appropriate solutions

Confidential

ServiceNow Consultant (Remote)

Responsibilities:

• Worked as a Service Now Consultant for fortune 5 Company.
• Implementation of ITIL process including incident, problem, change, knowledge and Confidential for better ITSM on Service-Now.
• Have worked upon the SSO Integration using Digest token, and customizing the Login process to Service-Now using SAML 2.0.
• Responsible for the development of change management using workflows, Business rule and client side customization. Automation of approvals and Change process was achieved by using task based approach with Run scripts in workflows and business rule and client scripting on the Record.
• Developed the forms, workflows and sync between Problem, Incident and Change with Confidential .
• Have been responsible for development of change Process like Propose Change, Freeze and Standard Maintenance Window by creation of tables, forms, Workflows, Business rules and client scripts.
• Development/Integration of Web services for B2B communication for Change Management using inbound and outbound actions with script Includes and Sonic for the synchronization between third party and the Service Now Change application by processing XML Tags containing the full information of the record.
• Development of Workflows required for the creations of Knowledge article from submit to Approvals & process design for Incident and Problem management.
• Have worked on Email Notification to be handled in best possible way.
• Have taken part in Data loading of CI Attributes for Confidential using transform scripts and Import Sets & also Discovery by calling multiple scripts includes for processing the attributes and loading them in précised way in Confidential .

Confidential

Sr Software Developer (Remote)

Responsibilities:

• Involved in analysis, design and development of the application.
• Prepared Screen using JavaScript, HTML, Jelly.
• Created XML formatted output files. Using XML.
• Developed the authentication process using Agile framework.
• Designed and developed the Customized Process.
• Extensively used spring framework for injecting the classes.
• Handling team and coordinating with onshore.
• Involved in the spring based DAO layer to perform the Database operation.
• Deploying the application on test environment using Web logic console.
• Involved in Unit, Integration and regression testing using JUnit and Meter.
• Deploying the application to production.
• Involved in User-Training and preparing the user manual.
• Extensively involved in post-production support of the application.

Confidential

Software Developer (Remote)

Responsibilities:

• Developed various UI (User Interface) components using Struts (MVC), JSP, and HTML, JavaScript, AJAX.
• Involved in developing business components using POJO.
• Installed, configured, deployed, Monitored and troubleshoot WebLogic.
• Involved in writing packages, stored procedures to retrieve/modify data in database.
• Used MVC architecture, Business Delegate, Session facade, Data Access Object, Value Object and Singleton patterns.
• Created JUnit test cases to cover unit testing for the components.
• Used Log4j for logging and handling defects of the application.