SUMMARY:

• Overall 8+years of total professional experience, which includes about 6 years of Salesforce experience,
• Extensive experience using Sales force Administration (SFA), Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Work Flows, Approval Workflow, Reports/Graphs and Dashboards
• Possess deep knowledge and Extensive experience in writing APEX classes, Visualforce pages, SOQL, SOSL & Triggers
• Strong Knowledge in Salesforce Administration and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development team
• Used Force.com platform for developing feature rich and user friendly Visual force pages for enhancing Salesforce UI
• Experience in development, administration, configuration, Implementation, and Support of sales force CRM, and Salesforce applications based on Apex Language and leveraging Force.com Platform
• Good knowledge of Governor limits and experienced in customization of existing code in accordance with the governor limitations
• Hands on working experience in Role Hierarchy, Custom Profiles and public Groups creation and user management
• Extensive experience in analyzing organization processes, converting business workflows into exact Salesforce.com workflows and configuring Salesforce.com to meet business requirements
• Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
• Strong Knowledge of SFDC standard Data structures and familiarity with designing Custom Objects and Force.com platform and Force.com Sites
• Proficient in using meta-data migration tools like Eclipse IDE and Salesforce Apex Data Loader
• Experience in QA testing and involved in Process and Integration testing

TECHNICAL SKILLS:

Technical Tools: SalesforceSalesforce.com, Salesforce.com Administration, Saesforce.com Development,Salesforce.comTraining,Salesforce.comImplementation,Salesforce.com ConsultingForce.com,ApexVisualforce,Apexvisualpages,TriggersPageLayout,Customer RelationshipManagement (CRM)User Acceptance Testing,Java,SOQL,SOSL,Workflows,Reports/Graphs

Languages: Java, J2EE, Microsoft .Net C.

IDE/Tools: Eclipse, Force.com IDE, Force.com Explorer, Data loader, Salesforce outlook connector.

Databases: Oracle 11/10g/9i, SQL Server 2005/2008, MySQL, DB2, MS Access.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Salesforce Administratore/ Developer

Responsibilities:

• Worked with Business System Analyst to provided recommendation and designed the Best Solutions for implementing new business ideas.
• Provided development, implementation, and updating focusing on Sales cloud and Service cloud.
• Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, solutions.
• Developed various Custom Objects, Entity-Relationship data model, validation rules on both custom and standard objects, Components and Visual Force Pages.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Responsible for architecture in Salesforce modules internally and also with out of box functionality.
• Responsible for Functional and Technical design document for various modules in Salesforce application.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
• Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization with respect to salesforce.com implementation.

Confidential

Salesforce Developer/ Administratore

Responsibilities:

• Performed the roles of Salesforce.com Developer and Administrator in the organization.
• Interacted with various business user groups for gathering the requirements for Salesforce.com CRM implementation.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked on creating Objects, Page Layouts, Record Types, Relationships, Validation Rules, Workflows and Approval Process.
• Responsible for weekly and monthly data export, updates, and backup for the organization.
• Used Apex data loader, import wizard to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.
• Designed and developed all required Data providers which are being used by Flex General UI controls.
• Extensive use of Reports and Dashboards customization.
• Responsible for quality assurance of all web design projects, including web usability, accessibility, testing and debugging.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Created new custom objects, assigned fields, custom tabs, components, custom reports.

Confidential

Senior Salesforce Administratore/ Developer

Responsibilities:

• Involved in the Requirements phase and created the design document
• Developed various Custom Objects, validation rules on both custom and standard objects, Components and Visual Force Pages.
• nvolved in Salesforce.com Application Setup activities and customized the Jobscience to match the functional needs of the organization.
• Developed a job portal using Site Concept in Salesforce by creating Visual force pages and Apex Classes allowing the jobseekers to register themselves and apply for the jobs.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and Dashboards.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers
• Configuring the Workflow, Validation Rules, Sharing setting
• Developed complex VF pages and Apex Class.
• Created UI for new application and Apex Packages for different MSPR Applications on Salesforce.com.
• Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report with Multi-Currency support.
• Created profiles and implemented Object level, field-level and record-level security.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow and triggers.
• Integration of Application (OE modules) with Salesforce.com using SOAP Client.
• Created email templates and inbound emails using Visual force for the clients and customers

Confidential

Senior Salesforce Administratore/ Developer

Responsibilities:

• Performed the roles of Salesforce.com Developer in the organization
• Interacted with various business user groups for gathering the requirements for CRM implementation
• Involved in Salesforce.com application setup activities and customized the UI to match the functional needs of the organization
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports
• Created new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports
• Created and deployed several reports for different user profiles based on the need in the organization.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams
• Designed various HTML Email templates
• Installed and deployed Org View, a Force.com App Exchange tool that allows users to create visual org charts and update them in Sales force CRM using drag-and-drop functionality.

Confidential

Senior Salesforce Administratore/ Developer

Responsibilities:

• Written JUnit classes for unit testing at all phases
• Prepared detailed design document including UML diagrams, Graph Diagrams and functional flows.
• Created view pages with JSP, HTML and JavaScript
• Backend testing, database table manipulation using TOAD, SQL and database concepts
• Responsible for generating the Post Execution reports.
• Used JDBC Connectivity to connect application to Database Developed
• Provided direction and guidance to the team for implementing change requests / enhancements
• Done the unit testing and system Integration testing
• Involved in the defect tracking, fixing and enhancements
• Effective using in SVN for version control