SUMMARY:

• Professional Senior Presales Consultant with experience in providing pre - sales technical engagements, architecting, consulting and designs for clients by demonstrate a high level of competency in the planning, implementation, and migration experience for deploying end to end converged solutions.
• Graduated with Bachelor degree of Electronics & Communication, highly motivated, flexible, focused, eager to learn new technologies, and able to effectively communicate ensuring superior customer service to maintain a strong customer relationship, committed to individual and team assignments and able to manage multiple tasks with aggressive timelines.
• Over ten years experience in pre-sales supporting all aspects of technical sales activities and sales channels development for the company products and services.
• Having a direct impact on developing new revenue streams for the business and ensuring customer satisfaction is achieved by the following:
• Provide pre-sales technical support to sales account managers throughout the sales cycle to achieve business objectives.
• Analyze Business needs and recommend solutions through a combination of pre and post sales engineering.
• Work with the overall engineering team to successfully implement end to end Converged solutions.
• Perform Site surveys and develop comprehensive graphical and text-based design documentation and effectively manage the implementation process from design to customer acceptance.
• Conducting road shows to create awareness of latest products/solutions/technology/innovations.
• Carry out proof of concept trials and technology demonstrations for partners & enterprise level customers.
• Create professional service proposals for implementation and consulting.
• Delivering products sales, presales & hands-on technical trainings.
• Preparing high level technical solution Scope of work with detailed deliverables and timelines, layout schematic drawings, compliance & BOM.
• Engaging with customer before release of RFP for influencing technical specifications.
• Experience in technical design including servers and storage, virtualization, networking, firewall, unified communications and other associated networking technologies.
• Expert knowledge in broad spectrum of networking technologies (including routing, switching, wireless, security and network management).
• Strong working level knowledge of voice (VOIP, video conferencing, H.323, SIP, instant messaging)
• Network engineering & designing expertise at a multi-vendor integration experience
• In-depth technical expertise in the following areas: Cloud Services, IP Telephony, Call Center, Converged Networks, Customer Interaction, Messaging, Collaboration, Mobility, MPLS and Virtualization.
• Alcatel Omni PCX Office (OXO), Alcatel Omnipcx Enterprise (OXE), Alcatel Opentouch Business Edition (OTBE), Alcatel Opentouch Media Services (OTMS), Alcatel Opentouch Enterprise Cloud (OTEC).
• Avaya IP Office, Avaya Aura Communication Manager & Contact Center.
• Avaya Communication Server CS 1000, Avaya Option 11C PBX, CallPilot, Optivity Telephony Manager, Signaling Server.
• Avaya Call Parrot, Symposium Call Center Web Client.
• Vmware Vsphere, Airwatch, Horizon.
• Nokia/Alcatel lucent MPLS Router 7750.
• Data Switches, Firewalls, Load Balancers, Wireless Controllers & Access points.

PROFESSIONAL EXPERIENCE:

Senior Presales Consultant

Confidential

Responsibilities:

• Designing Converged networks for Enterprise Level Customer & Partners for the following systems:
• (Voice, Data networks, Video Conferencing & Virtualize infrastructure).
• Provide converged system consultancy to enterprise level customers.
• Identification of most suitable solution and products and complete most optimum economical design meeting the tender requirements and site conditions.
• Attend client meetings for technical clarifications & technical presentation.
• Carry out proof of concept trials and technology demonstrations for customers/Partners.
• Preparation of complete detailed technical proposal includes design schematic drawings / system architecture, compliance.
• Preparing projects specification Compliance sheet, RFPs and BOQs.
• Working with post-sales team to ensure solution is delivered as proposed.
• Performing competitive analyses.
• Carrying out Sales, Presales & hands-on technical trainings\presentations for partners.
• Following up and communicating with Vendors for latest Technologies updates.
• Handling all the presales technical consultancy for the Emea Region (Oman, Qatar, Bahrain, KSA, and Kuwait).
• Responsible for onboarding partners with ALE partnership.
• Monitor and review company’s project activities and ensure that they are brought to completion within scheduled period of time and budget.
• Build effective relationship with the clients so as to maintain good revenue increase for the organization.
• Perform review of equipment and system layouts and its validation.
• Responsible for training and mentoring staff; motivating them all for effective performance for the general growth of the company.
• Analyze and explore market trends; identifying new opportunities in assigned region.
• Coordinate with other teams like the marketing team in order to develop plans for launching of new products, and then its implementation.

Presales Consultant

Confidential

Responsibilities:

• Designing internal Voice, Data & Wireless networks for SMB & Enterprise Establishments (Contact Centers, Data Centers, Hotels & Residential Buildings, Villas, Factories, Banks, Enterprise Companies Offices) for the following systems: (Voice, Data, Wireless, Firewall, Local Traffic Management, IP Came, and Structural Cabling Networks & Systems).
• Architecture/designed some of the most complex solutions using the latest technology in the Communication field.
• Initiating pre-sales activities, consulting services and products - Developed projects scopes (SOW, scope of work) and prepare proposals.
• Attending industry trade shows, exhibitions, seminars and training sessions to promote products and services.
• Preparing projects specification Compliance sheet, RFPs and BOQs
• Carry out proof of concept trials, Demos and technology demonstrations for customers.
• Working with the sales team to develop selling strategy within the target accounts - Created and delivered effective presentations and sales tools for the sales team.
• Working with regional sales managers to provide pre/post-sales support - Worked with the sales team to design, propose, and close new deals/opportunities with customers.

S en i o r P res a l e s S pec i a li s t E ng i nee r

Confidential

Responsibilities:

• Designing internal networks for establishments (buildings, villas, Factories, Banks, Large Companies Buildings): (Voice Systems, Data Systems, Firewall Systems, UPS Systems, Local Traffic Management Systems, IP Came Systems, and Structural Cabling Networks)
• Supervising and following up the installation process in work sites with the technical staff.
• Preparing technical submittals and quotations for the projects.
• Communicating with specialized international companies to update us with the latest technologies.
• Attending technical meetings with main contractors to solve problems and discuss technical issues.
• Preparing projects specification and BOQ
• Following up and preparing correspondences with the contractors, suppliers and authorities

P r es a l e s E ng i nee r

Confidential

Responsibilities:

• Designing internal networks for establishments (buildings & villas): (Video and Audio Intercom, Home Automations, CCTV, Fire Alarm, Public Address, Access Control and ventilation Systems)
• Supervising and following up the installation process in work sites with the technical staff.
• Preparing projects specification, BOQ, technical submittals and quotations for the projects.
• Communicating with specialized international companies to update us with the latest technologies.
• Attending technical meetings with main contractors to solve problems and discuss technical issues.

C ustome r S uppo r t E ng i nee r

Confidential

Responsibilities:

• Solving simultaneously the problems of two different PBX (option 81c).
• Working as a help desk Support to solve problems in the PBX equipment in the voice division.
• Working on remedy software to solve any received TROUBLE TICKETS
• Solving the PBX problems in Orange worldwide remotely or by modem or by telnet
• Solving VOIP problems through the PBX
• Working on solving the problems with PBX application (OTM, CALLPILOT, SIGNALING SERVER, CALL PARROT, SYMPIOSIUM, IP TELEPHONY, MERDIAN MAIL)