SUMMARY:

• Over 15 years of software architecture, design and development experience including 5+ years of experience in Salesforce.com Development and Administration Salesforce.com Sales, service, Marketing, Customer Service and Support Administration.
• 3 Years of experience with Salesforce Customization, Security Access, creating profiles, roles, users, page layouts, email services.
• Strong Knowledge of SFDC standard Data structures and familiarity with designing Custom Objects and Force.com platform and Force.com Sites.
• Experience in development, administration, configuration, Implementation, and Support of sales force CRM, and Salesforce applications based on Apex Language and leveraging Force.com Platform - - world’s first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.
• Extensive experience using Sales force Administration (SFA), Profiles, Creating Roles, Page Layouts, Org-Wide default, Sharing rules, Work Flows, Approval Workflow, Reports/Graphs and Dashboards.
• Strong Implementation and Integration experience using Custom objects, Triggers, workflows/ workflow rules, approvals, S-Controls, Visual Force Pages, and Apex classes.
• Proficient in using meta-data migration tools like Eclipse IDE and Salesforce Apex Data Loader.
• Experienced in integration of Salesforce.com with external applications by using Web Services API, Metadata API, REST, and SOAP.
• Experience in wide range of languages and technologies such JSP/JSF, AJAX, Spring MVC Framework, HTML5, CSS3, JavaScript, XML, and SOAP.
• Committed to excellence, self-motivator, quick-learner, team-player, and a prudent developer with strong problem-solving, analytical skills and communication skills.
• Experienced in working with Web Services for handling requests and API.
• Experienced in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.
• Experienced in working with Salesforce ERP Rootstock and Financial Force.
• Experienced in working with relational databases like Oracle and SQL Server.
• Used Agile software development and Test Driven Development methodologies
• Proficient in Data Migration from Traditional Apps to Sales force Using Data Loader Utility.
• Experience with Analysis, Design, Development and testing. Exposure to full life cycle of integration projects.
• Excellent communication skills and a team player.

TECHNICAL SKILLS:

Cloud Technologies: Amazon EC2, Microsoft Azure

CRM: Force.com, Microsoft Dynamics, Rootstock, Financial Force

Tools and Technologies: Eclipse, Visual Studio

Content Management System: SharePoint, Drupal, Wordpress

Databases: MySQL, Microsoft SQL Server, Sybase, Oracle

Productivity Tools: Microsoft Office, Microsoft Project, Microsoft Visio

ORM Technology: nHibernate, Entity Framework, Hibernate

Operating Systems: Windows, Linux

WORK EXPERIENCE:

Salesforce Architect Consultant

Confidential, Boston, MA

Responsibilities:

• Working as SFDC developer and Admin for multiple Business applications communicating with internal clients and 3rd parties for external clients.
• Working on implementing Salesforce ERP Rootstock and Financial Force and providing architectural and developer guidance to the in-house developers and admins.
• Used Apex Language, Apex Trigger, Apex Batch, Apex Scheduler, Apex Class & Apex Web Service, Visual Force (Page, Component & Controllers).
• Performing the role of support engineer for the internal users, helped them in getting used to the application, generated reports, and saved them for further access to the users.
• Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com.
• Created Web Services for handling requests and API and SaaS based applications using REST or SOAP-based web services (SOA)
• Designed various Web pages in VisualForce for capturing various customer enquiries.
• Interacted with various business team members to gather and documented the requirements.
• Worked with SOQL and SOSL queries for larger database DML operations.
• Developed interactive UIs using Visual Force, HTML, CSS and JavaScript.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Customized the Dashboards to track usage for productivity and performance.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created Custom Objects, defined lookup and master-detail relationships on the objects, and created junction objects to establish many-to-many relationship among objects.
• Implemented in detail for setup for users in such a way that Campaigns help users to evaluate each marketing activity.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Administer security for users, add/remove users, controls, and settings.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with Salesforce.com Premier Support and handled the support cases with the help of salesforce.com support.

Salesforce Consultant

Confidential, Malden, MA

Responsibilities:

• Application development: Creating a database for an organization to manage their records and transactions.
• Writing Database Triggers: Responsible for the automatic appointment, billing, payment, and payroll update on the database.
• Creating Workflows: Coordinating the events of actions one after the other. Taking immediate actions based on some change in a record to match specific criteria.
• Writing and testing Apex classes: Created Apex classes that included various methods for performing certain functionalities for billing, payment and payroll.
• Developing a very robust web based and mobile based, user-friendly application for our Client using Salesforce1 mobile App.
• Deploying the application from Sandbox testing environment to production in Salesforce cloud.
• Integrate Salesforce with custom applications using REST based services.
• Used Eclipse as an IDE and Apache Tomcat as an Application Server.
• Used Ajax in one of the modules to do asynchronous changes to the pages.
• Responsible for creating and updating applications related understanding documents.

Software Architect/ IT Manager

Confidential, Peabody, MA

Responsibilities:

• Oversees all technology investments for product recognized by the industry as technology leaders.
• Lead product upgrade to platform independent, scalable architecture using state-of-the-art technologies and tools to support high transaction volumes with many concurrent users.
• Develop and implement an IT strategy that enhanced the effectiveness of business initiatives and tactical plans that support the direction and priorities of the company.
• Imported data to Salesforce portal using data loaders. Ensure service level availability of the Salesforce CRM for 10+ internal /external users utilizing various databases / tools including Salesforce.com, Force.com, MS Excel, and APEX Data Loader.
• Facilitates realistic project planning based upon time-boxed delivery of incremental functionality, centered on use cases, prioritized by business criticality, and driven by technical and organizational risk.
• Improves enterprise IT strategies and practices for client engagement, project methodology, architectural governance, enterprise documentation, infrastructure migration, development team evolution, and IT support.
• Oversee the planning, implementation and maintenance of tools to manage data quality.
• Oversee company-wide data conversion, integration, management and scaling.
• Evaluate and recommend systems and technological solutions to improve operations throughout the company.
• Manage relationships with application software vendors, consulting partners, and other application service providers.
• Enhance user capabilities by transitioning from manual to automated systems.
• Spearhead intra-agency effort towards Business Process Re-engineering.
• Design IT strategy by providing assessment of user needs, hardware/software systems and process options.
• Work with the strategic planning and business staff to address their software and infrastructure needs.
• Design secure, effective and efficient communication systems including internet, intranet and user access groups.
• Design solutions team projects, including the design and development of back end support models, applications, etc. to address issues like scalability, performance, timely delivery, etc.
• Work closely with end users/clients, understanding their requirements and providing solution that impact on the business efficiency and cost.
• Responsible for end-to-end development starting from designing the business workflows, assembling teams, implementing the final product.
• Architected and developed Salesforce and Java based solution to a major Amazon vendor. The new system has increased the business potential to 40% and completely automated the product management and purchasing process and provided the analytical reports for product selection.
• Designed Enterprise-Reporting solution for a 2000-user base using Microsoft .NET, SSRS, SharePoint, and Web Services that saved $1 million from software purchase.
• Built complex SQL data transformation service (DTS) packages using Structured Query Language (SQL) and SQL Enterprise Manager. It saved accumulate 10,000 hours per month of HR/Payroll team.
• Designed Enterprise Reporting Portal for a large 2000 plus Employees Company with 100 different locations integration included Microsoft Dynamics CRM, Salesforce, Client billing database.
• Designed and managed SOA architecture, which reduced 35% cost from the other competing out of the box solution.
• Architected and designed company’s SharePoint Integration project with other inter-departmental systems and saved $300,000 yearly cost.
• Reduced costs 25% by negotiating vendor contracts and initiating performance standards.
• Increase business specific lines by 30% by developing and integrating information architecture.
• Managed team of 5 consultants developing solutions for key RFPs in the information and healthcare space with average conversion rate of 20%.