Summary:

• Software professional withover 8 yearsof experience in IT (IBM Mainframes), Software Development and Technical Support
• Strong programming and logic development
• Confident in system analysis and bug fix
• Proficient in end-to-end development of software products from requirement analysis to system study, designing, testing, de-bugging, documentation and implementation.
• Adept at mapping the requirements, custom designing solutions.
• Deft in managing all stages of the software development life cycle; and design, enterprise workflow application development; knowledge management
• Distinction of working with global teams in an onsite-offshore delivery model.
• Strong analytical, problem solving & organizational abilities

Project Operations

• Conducting System Analysis / Process Study for project scoping and tracking.
• Implementing project plans within deadlines.
• Defining best practices for project support and documentation.

Project Planning & Management

• Understanding the technical & functional specifications.
• Design, development, testing, troubleshooting and debugging of the application.
• Provide post-implementation, enhancement and maintenance support to client for application.
• Resolving all the concerned issues upon getting approval from concerned authorities.
• Aware of the processes needed to be followed in a CMM level5 company. Aware of the process to be followed in any project life cycle

Production Technical Support

• Extending high-end technical support on Mainframe server and ensuring high customer satisfaction levels through prompt redressal of their problems.
• Analyzing and fixing defects.
• Develops technical designs that will meet system objectives and minimize the impact on operations
• Have total responsibility for the creation, migration, and ownership of the schedules, JCL and PROC\'s and other batch resources.
• Perform project management of estimating, scheduling, and monitoring tasks.
• Ability to follow recovery procedures to restart a batch workload that was interrupted by a system failure
• Provided support for the daily batch production cycle which included JCL changes, restart and recovery procedures and notification of the appropriate application programmer to resolve batch abends.
• Preparing Abend Logs and Checkpoints, Monitoring Test cycles.

Technical skills

OS: Z/OS.
Language: JCL, COBOL, Eazytrieve and CICS.
Database: DB2 and VSAM.
Tools: File Aid, CA-7, Change Man, Panvalet , Platinum , Dialogue Live, Dialogue, MQ
Series, XML, Document Direct

Professional Exprience

Confidential,Louisville, KY Apr’2011- Present
Sr. Mainframe Developer
Description
Output System Support
Humana supports various types of Output system.

Smart Summary
Smart summary is a report generated each month for the member giving him an overview of his account. It contains details of his personal health record, health saving account, claims he had last month, amount he has spent by Humana, prescription details etc. This would also provide him with ways of saving money. Smart summary is generated by Dialogue Application (IX)
Dialog Application-
It is a two part graphical reporting application (ENGEXE and PUB A non-mainframe VB application) used for printing statement and building Mobius. It deals with creating smart statement for Medicare commercial, Billing, commission
Responsibilities:

• 24x7 production support, provide resolution to production job abends, attend conference calls with business operations, system managers if any issues in batch stream.
• Gather requirements via discussions/meetings with business users and IT Management.
• Involved in batch cycles monitoring and ABEND fixing which part of production support is and creating ABEND logs for future reference. Providing the permanent fix the frequently getting abends.
• Participate in Client/Team meetings send regular status updates and Task assignments to the Team members.
• Full time first level production support formainframeapplications and always given high priority for the production issues. Analyze the production problems and take the action immediately. Perform code changes or data patching if necessary and all the QMS documents to be updated accordingly. If the issues due to other teams, co-ordinate with the other teams to follow up to solve immediately. And inform management on up-to-date status.
• Serve on on-call rotation, handling overnight problem calls.
• Analyze problems and solve on a day to day basis with appropriate 360-degree user communication.
• Working with CICS, IBM MVS, SPUFI, ISPF, COBOL, VSAM, JCL, DB2, SQL & File-Aid, Panvalet, Xpediter, Intertest, CA/Db2 tools, TSO, FileZilla for FTP and Connect Direct etc.
• Created regressive test plans and conduct unit testing.
• Work with Client IT Management & staff for co-ordination of System and end user testing.
• Participate in Client/Team meetings send regular status updates and Task assignments to the Team members.
• Assess user inquiries and work with IT management to determine priorities.
• Create weekly status report and participation in team meetings.
• Providing class room training related to technology & application to the team and new joiners.
• Co-ordinate with off-shore team

Environment: COBOL,JCL,DB2,CICS,VSAM,TSO/ISPF,SPUFI,QMF,MS-OFFICE,FILEAID,XPEDITER, SAVERS, SHARE and PACKMAN

Confidential,Louisville, KY Mar’2009- Apr’2011
Sr. Mainframe Developer
Automated Enrollment
Confidential,system receives Groups and Membership feeds from Badger and Metavance platforms and processes the same It provides an integrated solution using the AE system to systematically receive, scrub and feed enrollment data to the CI Badger and MTV platforms. AE has the functionality to feed customer eligibility data with cross-platform lines of business, which includes the plan, benefits, division, coverage etc.
Responsibilities:

• Building COBOL Batch and Online application programs using TELON
• Converted the Batch programs from IMS database to DB2 database.
• Coordinating between and Childcare tracking application system and consolidated
• Preparing the Various types of reports for analysis purpose using the JCL, EASYTRIEVE and SORT
• Performance tuning the DB2 SQL quires.
• Preparing the test plans and test cases.
• Trouble shooting any issues while implementing new application programs.

Environment:COBOL,JCL,DB2,IMS,VSAM,TELON,TSO/ISPF,SPUFI,MSOFFICE,VISIO,File-Aid, Panvalet and Xpediter

Confidential,VA Jun’2007 to Mar’2009
Mainframe developer
Responsibilities

• Gather user requirements, perform Gap/Impact analysis and provide solutions to user’s change requests
• Work in the project at various stages of SDLC -- requirements analysis, design, Coding, Programming, Implementation, Unit testing, Integration testing, support to Quality Assurance, User Acceptance testing & post-implementation support.
• Interaction with business users to get the business requirements.
• Debug, analyze requirements, perform Impact analysis and provide solutions to user’s change request using Six Sigma tools and DMAIC method.
• Automated many of the manual process into batch jobs using (COBOL, DB2 &JCL), reducing the total cycle time of the process.
• Full time first level production support formainframeapplications and always given high priority for the production issues. Analyze the production problems and take the action immediately. Perform code changes or data patching if necessary and all the QMS documents to be updated accordingly. If the issues due to other teams, co-ordinate with the other teams to follow up to solve immediately. And inform management on up-to-date status.
• Coordinate QA testing and issue resolution following all the process of STLC (Software test life cycle) which includes unit testing, integration testing, system testing, UAT and regression testing.
• Mentor & guide the team to build & develop effective solutions

Environment:COBOL, JCL, VSAM, FILE MASTER, ALCHEMIST, INTERTEST, HTML, SHELL SCRIPT, XML, QTP, QC, ORACLE, ESP and HP OPEN VIEW

Confidential,Feb’2004-May’ 2007
Mainframe Developer
Projects Executed

INTERIM DEBIT CARD SERVICES
Description :The objective of this project is to integrate a process that would allow HSBC Card Services to accept Debit Card payments through a desk top application. Collection and Customer care receive numerous requests on a daily basis from customer requesting the option to make a payment via their debit card. Care and Collection can only process Check-By-Phone or savings Accounts payment from customers through desktop application.

• Understanding business process and requirements to effectively manage the project as per client’s specific standards and guidelines.
• Working with business analysts in gathering business requirements, obtaining clarifications and approvals during functional analysis, data validations and integration testing.
• Enhancements, Maintenance & system testing activities which include formulating the testing strategy, preparing the test plans and identifying key business scenarios.
• Work planning, allocation & prioritization in coordination with client & offshore team.
• Provide production support and see that the issues were solved within the time limit specified in SLA.
• Provision of technical and business solutions to clients.
• Provide process, data and object modeling in a variety of application and database environments.
• Provide design, development, enhancement as well as management and coordination of changes to existing applications.
• Provideproduction supportto Existing modules.
• Provide post-production support to Developed modules.
• Analyze requirements and discuss them with the client and the end users of the system.

Environment :Mainframes(COBOL, JCL and VSAM)

Confidential,
Description :The objective of this project is to build process to assign Collection Product Indicators (CPI) and CPI Counters on FDR similar to those currently in production on Whirl. These CPI and CPI counters will separately track the number of times that an account has been placed on an Internal or External Hardship program respectively.

Description :This Project is for HSBC. The purpose of this project was to upgrade the current system to a common base code layer so that there is uniformity of code and processing across all the BU’s of HSBC. The project involved analyzing the GAP and then proposing, designing, and implementing the approach to fill the GAP.

• 24x7 support to production, provide resolution to night-time production job abends, attend conference calls with business operations, system managers if any issues in batch stream.
• Interacting with the users regarding user queries
• Designing and developing new batch programs using COBOL, DB2, JCL and VSAM.
• Modifying batch programs as per the requirement and made schedule changes.
• Code review, Review of Deliverables
• Involved in unit testing, system testing and UAT.
• Participated in test data and test case preparation and unit testing, test results documentation, review and UAT support.
• Involved in resolving the job abends or any kind of problems that are faced by the client in production environment.
• Involved in running the entire batch cycle in test region with the new modifications which are going to be turned into production with the test data provided by the testers
• Conducting brain storming sessions on the defects identified.
• Ensuring timely deliveries of work requests and maintaining application and technical support and documentation
• Preparing High Level, Low-level Functional Specification documents.
• Effort estimations based upon the requirement analysis.
• Review and rework on the review comments.
• Interaction with business users to get the business requirements.

Environment:COBOL, DB2, IDMS, JCL, VSAM, ENDEAVOR, INTERTEST, CONTROL-M, CONNECT DIRECT, SPUFI, QMF, NDM and SYNCSORT.

Confidential,

Description :This project is all for accounts in the Near Prime portfolio (NPMF) on the FDR database. The purpose of this project was to provide early warning report displaying FDR account with Credit balance $5000 (for which suspicious activity reports are required) this would ensure no oversights of large-item credit balances. It does not display items until credit balance has been present more than 6 months and the report will create on weekly basis.

• Understanding business process and requirements to effectively manage the project as per client’s specific standards and guidelines.
• Working with business analysts in gathering business requirements, obtaining clarifications and approvals during functional analysis, data validations and integration testing.
• Enhancements, Maintenance & system testing activities which include formulating the testing strategy, preparing the test plans and identifying key business scenarios.
• Work planning, allocation & prioritization in coordination with client & offshore team.
• Provide production support and see that the issues were solved within the time limit specified in SLA.
• Provision of technical and business solutions to clients.
• Provide process, data and object modeling in a variety of application and database environments.
• Provide design, development, enhancement as well as management and coordination of changes to existing applications.
• Provideproduction supportto Existing modules.
• Provide post-production support to Developed modules.
• Analyze requirements and discuss them with the client and the end users of the system.

Environment:COBOL, JCL, VSAM, FILE MASTER, ALCHEMIST, CICS, IMS/DB, DB2, EASYTRIVE, ESP and HP OPEN VIEW