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Senior Systems Engineer Resume

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Summary

IT Professional offering 12+ years of extensive experience in high volume multi-image mainframe and server technology environments, delivering contractual service level agreements to internal business units and outside customers on a global level. Has comprehensive knowledge and is accredited in production control, change control, scheduling, operations, and disaster recovery.

KNOWLEDGE BASE

ZOS/390 CA7/CA11/CA1 CICS PANAVALET
JCL TSO/ISPF/SDSF DFHSM INFOMAN
FILEAID ZEKE/ZEBB SAR/CA VIEW UWCC
JCLCHECK HP SERVICE DESK FTP OMEGAMON/RMF
ENDEVOR CONTROL-M REMEDY

PROFESSIONAL EXPERIENCE

Confidential,
Operations Analyst (2010 - Present)

Responsible for scheduling batch and online applications, abend resolution for mainframe and server jobs and processes. Support change control installs including library maintenance for PROCS, creating Unix scripts, control cards, and execution JCL. Monitor job performances, processes, and resources to meet daily service level agreements to report on daily status reports. Provide support for UAT and SIT testing of jobs and processes for production migrations. Create and maintain Remedy tickets for change and problem escalations. Provide support for programmers and support groups for problem determination and resolution.

Confidential, Scottsdale, AZ 2004-2009
Express delivery, freight and logistics
Production Scheduler (2007 - Present)

  • Resolved critical production failures for 1st and 2nd level support; approximately 1.5 million jobs processed monthly with 10% abend ratio.
  • Built and maintained mainframe batch, online and distributed schedules and flowcharting of production and development applications across platforms, averaging 2000 changes monthly.
  • Executed batch and online change implementation and standards enforcement.
  • Created, assigned and updated problem tracking tickets.
  • Maintained production library integrity and safeguarding of confidential data including GDPS backup mirroring and failover exercises.
  • CA7/CA11 database maintenance, including backups, restore functionality and performance analysis.
  • Collaborated in internal and external audit compliance.

Systems Engineer (2004 - 2007)

  • Coordinated and assisted in the operational move of a newly acquired Airborne datacenter while ensuring continued service to customers.
  • Aided in restructuring work load functions that enabled staff reduction by 6 personnel via data and process automation.
  • Engineered support plan reducing abend failures while minimizing production downtime 20%.
  • Authored standards to processing document, defining consistency in application development techniques.
  • Was a main team project member to install CA7 and convert Control M batch jobs for a project mandated deadline, resulting in cost savings of over $100,000.00.

Confidential, Scottsdale, AZ 2003-2004
Credit Card Processing
Production Analyst (2003 - 2004)

Performed job scheduling, abend resolution and disaster recovery.

  • Monitored batch processing for restart and rerun resolution for first and second level support.
  • Performed batch and online change implementation.
  • Created, tracked and resolved problem tickets.
  • Responsible for disaster recovery planning and successful restoration of batch and online systems at offsite facility.

Confidential, Phoenix, AZ 1999-2003
Computer Services, Hardware and Software
Systems Engineer

  • Provided 24/7 support for mainframe batch processing.
  • Assisted with migration of 2 IBM mainframe systems to out of state facility with seamless customer visibility.
  • Converted 200+ CA7 application schedules to ZEKE scheduling software.

Confidential, Phoenix, AZ (formerly Bank One)
Financial Banking Industry
Responsible for abend analysis and recovery of production processing in multiple mainframe environments for mission critical systems.
Systems Engineer

  • Coordinated all phases of production batch processing and change control activities with application teams and data center operations.

Production Analyst

  • Addressed production abends including application scheduling and change implementation.
  • Computer Operations.
  • Participated in disaster recovery planning and restoration of batch and online application systems.

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