SUMMARY:

Provide systems analysis through operations support and batch processing.

TECHNICAL EXPERTISE:

• Confidential Z10 Zos MVS command line HMC SYSPLEX IPL
• TSO ISPF SDSF REXX command line
• SNA network CICSVS DB2 regions SNADS TELNET FTP NDM Connect Direct
• AS400 CL console command line ROBOT.
• MVS command line JES2 job control language dataset execution batch processing
• IMF NETVIEW MAINVIEW SYSVIEW performance tuning utility
• File transfer protocol FTP SSL PGP MIPS
• Microsoft SQL Server 2012 virtualization cluster Visual Basic .NET SQL server analyzer query SAP Informatica Oracle JDBC Java database BI BO
• UNIX HP9000 HPUX RISC6000 AIX Sun Solaris DEC/VAX DCL command procedure
• CONTRL M CA7 OPC ESP job scheduler execution dependency restart
• Tidal AppWorkx TWS batch job dependency calendars group scheduler administration.
• Troubleshooting Microsoft Windows 7 operating system administration and Active Directory directory services configuring user privileges.
• Customer service taking help desk calls diagnosis user account software hardware issues
• Take client and users calls working Remedy help desk ticketing
• Determine hardware and software malfunction functions with vendor escalation break fix repair Microsoft Server admin network operations.
• Hands - on experience with workstation hardware and software installation
• Remote desktop Active Directory objects organizational unit administration and manage domain controller network server and device alert replication mirror imaging
• UNIX Legato Veritas and mainframe TMS BRMS ADSM database backup recovery mirror imaging replication
• Confidential STK tape robot librarian administration RTD VTD dataset and database backups.
• UNIX shell scripting super user administration
• Tivoli Omnibus MVS console log WTOR and TWS UNIX network server alerts document Confidential GSM help desk ticketing application restart
• Remedy document hardware or software issues escalate through help desk ticketing.
• CA service desk take incoming calls ticket escalate and resolve help desk function.

PROFESSIONAL EXPERIENCE:

Confidential, Garden City, NY

Mainframe Lead

Responsibilities:

• Computer Operations Confidential Lead contract negotiations Confidential delivery and acquisition Confidential & Confidential Long Island Project.
• PSEG parent company of 4 million gas and electric customers processed under Confidential Zos MVS batch and transaction processing.
• Provided transition list for entire infrastructure and computer operations,knowledge transfer, and scheduled go live Confidential stand alone conversion for the Confidential & Confidential Long Island Project.
• Traveled to Newark NJ PSEG contract due diligence negotiations and provided transition list step by step knowledge transfer proposal.
• Worked with PSEG to establish Confidential disaster recovery schedule and implemented successful go live implementation.

Confidential, Pawtucket, RI

Job Scheduler Administrator Computer Operator

Responsibilities:

• Computer Operations CISCO TIDAL Job Scheduler Administrator subject matter expert serving Confidential production run processing.
• Confidential global ERP enterprise resource planning batch processing on SAP relational Informatica ETL extract transition load HANA BO business office BI business intelligence front end reporting and strategic SCM supply chain management logistics and global supply chain processing and delivery.
• Setup FTP SSL file transfer protocol and PGP disbursement global ACH.
• Organized schedules and controlled job submission and processing of workflow logic on TIDAL Job Scheduler.
• Created job groups and job dependencies using conditional return codes for job events that were scheduled on fiscal 454 calendar.

Confidential, Rancho Cordova, CA

Job Scheduler Batch Operations Specialist Computer Operator

Responsibilities:

• Computer Operations Confidential Zos MVS ESP and TWS Job Scheduler Administrator subject matter expert Confidential production run processing.
• Statewide child support payments are captured batched then processed in parallel on client server TWS relational database servers creating extracts and payment files which are transferred to the State Disbursement Unit and delivered on to the families .
• Organized schedules and controlled job submission and processing of workflow logic on TWS Job Scheduler.
• Created job groups and job dependencies using conditional return codes for job events that were scheduled using daily job processing calendars.
• Monitored All Scheduled Jobs queue on TWS Job Scheduler documenting abnormal completion escalating to application developers or external partners for missing files and job restart recovery.
• Followed RunBook recovery procedures escalating to appropriate database administration support or applications developer interface for recovery.
• Restored files and restarted jobs at appropriate job step.
• Created and sent extracts through file transfer protocols to meet the service level agreement.
• Take incoming calls creating ClearCase tickets assisting in help desk functions troubleshooting user support and application development issues on TWS Job Scheduler and Confidential mainframe Zos MVS ESP job scheduler.

Confidential, Detroit, MI

Job Scheduler SME Change Management Computer Operator

Responsibilities:

• Computer Operation Tidal Job Scheduler Administrator subject matter expert auto loan financing production run processing
• Ally Financial car loan processing is captured batched then processed in parallel on client server Oracle relational database servers creating extracts and files transferred to data warehouse mirror imaging transaction processing replication.
• Organized schedules and controlled job submission and processing of workflow logic on Tidal Job Scheduler.
• Created job groups and job dependencies using variables condition return codes and job events to schedule daily job processing of calendars.
• Monitor job submissions queues on Tidal Job Scheduler documenting abnormal completion escalating to application developers for job restart recovery.
• Followed recovery procedures escalating to appropriate database administration support or applications developer for recovery.
• Restored files and restarted stored procedures at appropriate job step.
• Created and sent extracts through file transfer protocols to meet the service level agreement with our clients.b
• Take incoming calls creating ISM or Service Now tickets assisting in help desk functions troubleshooting user support and application development issues on Tidal Job Scheduler.

Confidential, Kansas City, MO

Service Desk Support I Mainframe

Responsibilities:

• Contract computer operation batch production run for Pomeroy at Confidential in Kansas City MO servicing mainframe Confidential Z10 Zos MVS JES2 ESP job scheduler monitoring automation BPPM alerts documenting issues with Remedy ticketing for programming database administration resolution and restart recovery.
• Supported console operations with change management implementation on 15 network nodes and 21 system LPARS configured in HMC SYSPLEX IML IPL with SMS CICSVS regions monitored with MVS JES2 command line messages and displays.
• Monitored ESP job scheduler batch jobs for process control abend restart ticketing.
• Analyze system logs for abnormal condition codes within the jobs procedural steps, updated JES2 JCL for ESP restart per job restart procedures and programming escalation.
• Each system's MVS JES2 console log gets SDSF analyzed for process control.
• Analyzed system logs GRS contention and SDSF batch processing performance and tuning SYSVIEW utility while monitoring system state manager CICSVS regions automation and recycle DFHSM SMF and LOGREC backups TMS tape robotics librarian administration.
• Take incoming help desk calls user account support Microsoft Active Directory and mainframe RSA Remedy ticketing documenting logs through escalation and resolution.
• Provide mainframe and client server backup mirror imaging replication system support Confidential Hydra 349L tape robot librarian RTD VTD tape backup command line hardware tape management Remedy ticketing and Confidential service repair.

Confidential, Kansas City, MO

Operations Support Technician Mainframe

Responsibilities:

• Contract computer operation batch production run for Programmer Resources International at Confidential in Kansas City MO using mainframe Confidential Z10 Zos MVS JES2 OPC TWS job scheduler monitoring automation Tivoli Omnibus alerts documenting issues with GSM ticketing for programming resolution and restart recovery.
• Supported console operations with MVS JES2 commands messages and displays.
• Monitored OPC job scheduler batch jobs for process control restart confirm and file transfer Connect Direct logs for condition codes.
• Analyze system logs for abnormal condition codes within the jobs procedural steps, updated JES2 JCL for OPC restarts, and programming escalation.
• Each system's MVS JES2 console log gets SDSF analyzed for process control.
• Analyzed system logs GRS contention and SDSF batch processing performance and tuning MAINVIEW utility while monitoring system state manager automation for bounce of CICSVS regions and recycle DFHSM SMF and LOGREC backups TMS tape robotics librarian administration.
• Take incoming help desk calls Confidential GSM ticketing escalation document logs resolution for client file transfers and TANDEM network issues.
• Provide Tivoli Ominibus alert network monitoring client server transactions and network configuration problem resolution for performance and stand in issues.

Confidential, Olathe, KS

Computer Operator

Responsibilities:

• Computer Operation batch production tape and print AS400 Computer Operator working part-time for Pomeroy an Confidential contract at Confidential in Olathe KS.
• Worked with Confidential converting Confidential 6250 10 track reel tape library to DLT tape conversion for Confidential Total Storage robot TSM ADSM tape librarian RISC 6000 AIX applications engineers programming data retrieval and offsite Iron Mountain vault disaster recovery movement automated datasets into RTD VTD migration.
• Maintained Confidential and Confidential ticketing help desk functions taking user calls and resolving application software issues and documenting ticket escalation.
• Document troubleshooting Active Directory user account advanced Microsoft Windows operating system and Microsoft Suite Word Excel computer operations procedures while monitoring server network controller alerts.

Confidential, New Century, KS

Computer Operator

Responsibilities:

• Computer Operator contract for ECCO Select at Confidential in New Century KS working nights servicing Confidential Zos mainframe and AS400 midrange distributed system operations.
• CA help desk advisor tickets and monitor network and environmental alerts controlling data center access.
• Platforms supported are 3 Confidential AS400 OS400 V5R1 CL RPG MQiSeries WebSphere solutions with ROBOT scheduler BRMS 3494 tape robot librarian Aviion predictive dialer network.
• Primary duty is to support console operations with commands scripts messages and displays.
• Run all backups and monitor batch processing for call center environments.
• Perform AS400 system saves, IPL, apply PTF, run file reorgs and reclamation in a weekly maintenance window.
• Determine hardware and software malfunctions providing support local and long distance telephone service batch processing and tape vault backup recovery on 7 Confidential Z10 zOS MVS JES2 TSO ISPF SDSF MAINVIEW TMS SAN Fiber EMC VSM RTD Sun SL8500 tape silo operation tape vault backup recovery mirror imaging TMS librarian administration RTD VTD virtualization.
• Perform VERITAS and makesysb tape backup and business recovery on Kansas Regional Data Center Sun Solaris, Data General Aviion, RISC 6000 AIX, HP9000 HPUX, and vault procedure.

Confidential, Kansas City, MO

Computer Operator

Responsibilities:

• Contract computer operation batch production run for Confidential & Energy using mainframe Confidential Z10 Zos MVS JES2 Control M job scheduler monitoring automation documenting issues with Team Track ticketing for programming resolution and restart recovery.
• Analyzed TSO ISPF SDSF input output queues changing classes printing confirm or force jobs monitor logs for condition codes.
• Printing forms checks bursting and distribution on Confidential 4000 series printer.
• Provide help desk ticketing network monitoring client server backups and network configuration problem resolution.

Confidential, Overland Park, KS

Computer Operator Tidal Job Scheduler SME Systems Specialist

Responsibilities:

• Computer Operation batch production run processing 100,000 commercial loans through Tidal job scheduler .NET Enterprise application software.
• Each client's commercial loan payment processing is captured and batched by treasury then processed in parallel on client server relational database creating extracts and sent Connect Direct NDM FTP PGP encrypted to data warehouse repository and factored into Acorn project management cost of processing a commercial loan.
• Organized schedules and controlled submission and processing of workflow logic calendars queues variables on Tidal job scheduler job groups and job dependencies for submission of Day End batch processing when treasury closed for the day.
• Monitored the Treasury batch jobs processed against Enterprise financial update for abnormal completion creating Remedy tickets and documenting recovery procedures.
• Followed recovery procedures escalating to appropriate database administration support or applications development for transaction processing replication mirror imaging virtualization SQL server cluster disaster recovery.
• Restarted jobs at appropriate job step and maintain 99% service level agreement.
• Created and sent extracts through NDM and FTP protocols to meet the service level agreement with our clients.
• When Confidential at Confidential first started using Tidal job scheduler in 2004 there were 6 clients representing 100 billion in commercial loan assets which our team built out constructed designed and maintained the workflow logic growth of 18 clients by 2010 increasing revenues to over 300 billion in commercial loan special serving.
• Each year business owners submitted their holiday schedules for the year and my job was to build calendars for Tidal job scheduler to release the batch processing for each client according to their observed holiday schedule.
• Documented computer operations procedures in Sharepoint and maintained senior management monthly reporting and statistical data analysis.

Confidential, Olathe, KS

Computer Operator

Responsibilities:

• Computer Operation batch production tape and print AS400 Computer Operator working part-time for OAOT an Confidential contract at Confidential in Olathe KS.
• The daily AS400 mid-range production run generated reports monitored in Boulder CO by Confidential ; printed, decollated, burst, and distributed maintaining forms inventory spreadsheet system with forklift and pallet jack stocking shelves.
• Worked with Confidential converting Confidential 6250 10 track reel tape library to DLT tape conversion for Confidential Total Storage robot TSM ADSM tape librarian RISC 6000 AIX applications engineers programming data retrieval and offsite Iron Mountain vault disaster recovery movement automated datasets into RTD VTD migration.
• Maintained Confidential and Confidential ticketing help desk functions taking user calls and resolving application software issues and documenting ticket escalation.
• Document troubleshooting Active Directory user account advanced Microsoft Windows operating system and Microsoft Suite Word Excel while monitoring server network controller alerts.

Confidential, New Century, KS

Lead Computer Operator

Responsibilities:

• Lead Computer Operator working nights servicing Confidential mainframe Zos and midrange AS400 distributed system operations.
• Platforms supported are 9 Confidential AS400 OS400 V5R1 CL RPG MQiSeries WebSphere Genesys solutions with ROBOT scheduler BRMS 3494 tape robot librarian connected through Ethernet CISCO router Confidential CICS token ring to Rockwell TANDEM VarCti CSG predictive dialer network providing lead loads to Confidential local and long distance telemarketing 70 call centers.
• Support console operations with commands scripts messages and displays. Run all batch processing for customer service call center support and help desk functions.
• Monitor file transfer distribution queues and batch subsystems for application process control.
• Perform system saves, IPL, apply PTF, run file reorgs and reclamation in a weekly maintenance window. Unlock call center environments initiate COMPAS CICS NDM DDM network server processes with hardware configurations.
• Determine hardware and software malfunctions providing support local and long distance Confidential tape vault backup recovery on 7 Confidential ES9000 ESA zOS OS390 MVS JES2 TSO ISPF SDSF MAINVIEW VTAM CICS IMS TMS SAN Fiber EMC VSM RTD Storage Tek 9310 11 silo operation.
• Process and monitor UNIX superuser shell scripting Legato Networker group client server administration and backup recovery Storagetek 9310 silo tape storage.
• Perform VERITAS and makesysb tape backup and business recovery on 47 servers Kansas Regional Data Center Sun Solaris, Data General Aviion, RISC 6000 AIX, HP9000 HPUX, and vault procedure.
• Reports are printed and file transfers sent through Connect Direct NDM distribution.
• Work INFOMAN tickets and monitor network and environmental alerts.

Confidential, Overland Park, KS

Computer Operator

Responsibilities:

• Contract computer operations nights for Confidential at Confidential on Confidential AS400 840 OS400 V4R5 Client Access, Confidential RISC 6000 AIX, DEC Alpha RISC VMS Openview, Client Extra Compaq NT server network. Duties are to support console operations with commands scripts messages and displays.
• Perform systems backups IPL AS400 PTF reorgs reclamation. Shutdown Unix systems standalone SAVEVG procedures.
• Initiate network server listeners krons tail processes manage alerts and hardware configurations. Determine hardware and software malfunction escalation.
• Ran Confidential BRMS 3494 robot ADSM NT system server backups for recovery and vault.
• Process and monitor input output queues GL A/P Billing JD Edwards Dreamwriter applications and Informix Oracle database activities along with all ADSM network server backups in 40 states.
• Perform Connect Direct NDM FTP PGP and EDI BCBS Medicare file transfers.
• Batch processing spooled to AS400 output queues printing 4635 Xerox with distribution.
• Work Expert Advisor ticketing help desk functions taking user calls resolving Microsoft Active Directory user accounts Windows XP operating system and Lotus Notes issues.

Confidential, Bethesda, MD

Computer Operator Network Engineer

Responsibilities:

• Contract network engineering computer operations position for Alliance Telecom Solutions at Confidential radio GSM 800 bandwidth cellular phone network upgrade to BTS base transceiver station connecting BSC base station controller allowing attenuation ACESS7 CDMA LTE in Bethesda MD migrating all 180,000 customers to Confidential PCS CDMA bandwidth cellular phone network in Kansas City.
• System is CRAY switch CISCO router switch catalyst multiplex NT/Novell Compaq Sun HP Openview Oracle server network with 2 HP9000 T500 HPUX mainframes.
• Support console operations with commands scripts messages and displays.
• Process reboot system shutdown procedures.
• Initiate network server krons listeners tail processes and hardware configurations.
• Determine hardware and software malfunction taking users calls working Remedy ticket help desk functions with vendor escalation break fix repair network server operations.
• Ran Legato 3490 robot Compaq Sun NT systems server backups for recovery and vault.
• Monitor access and privileges switch provisioning Openview alerts USA Today Gannett news messaging cellular applications.
• Process Confidential billing database application pre-bill cycle verification confirmation and Connect Direct NDM file transfer customer billing documents for print insertion.
• Run Appworx scheduler reporting file transfers Connect Direct and Microsoft Outlook Email distribution.

Confidential, Lenexa, KS

Computer Operator Systems Engineer

Responsibilities:

• Day shift contract systems engineering computer operations assignment for 6 months at Triple I for Confidential on Confidential ES9000 VSE, AOS, ICCF, VTAM, CICS, CINCOM MRP production run. This is a migration team converting all mainframe functions into client server HP9000 HPUX topography.
• Position entails backup document and transfer of CINCOM database along with Micro FOCUS COBOL source to HP9000 HPUX Net Appliance storage and load them as ORACLE SQL modules developing chains on Appworx Unix scheduler toward automation.
• Supported console operations with commands scripts messages displays, ran Confidential tape EMC storage array systems backups and Anacomp microfiche.
• Determined hardware and software malfunction ticketing with appropriate escalation.
• Performed ES9000 HMC IPL and HP9000 HPUX reboot system shutdown procedures.
• Initiate CICS online and network server operations. Monitor batch processing input output queues ICCF scheduler AOS automation and work mainframe help desk support.