Computer Operator/Mainframe Operator Resume New Albany, OH - Hire IT People

SUMMARY

PC Software and hardware to lab performance levels
Implementing and troubleshooting
Excellent knowledge of Microsoft Office
Help desk and user support
Window server system administration
Network infrastructure administration
Computer and information technology fundamentals
Linux server system administration
SQL administration
Mainframe implementation
Remote Computer Configuration z/OS, JES2, TSO, SAR, Auto Operator, JCL
Mainframe production scheduling/restart package, ZEKE/ZEBB/Zena
Elixir Documentation

PROFESSIONAL EXPERIENCE

Confidential

Computer Operator/Mainframe Operator

Responsibilities:

Monitor Pager duty for alerts, work the alerts, make calls to the OD if the alerts can’t be worked, monitor the mainframe, take down CNETWORK during emergency, execute CNETWORK recovery, bring up KCSUPERS, take call for ID verification, reset SCI, SSO, ROOT, and W3ID passwords, manage RSA software, manage the TSO, INET, and CICS mainframes, create bulletins, create change plans, create incidents tickets, create service request, execute escalations, process IBM call home request, and help desk support.

Confidential, New Albany, OH

Computer Operator/Wireless Administration

Responsibilities:

Manage incident ticket queues - contacting customers, 2nd level support teams, vendors for troubleshooting, testing, resolution follow-up.Manage single or multi-user problems involving environment changes through customer resolution - 1 call or multiple calls with 2nd level teams, vendors, and users
Review and work Asia specific remote ticket queue off hours - setting up appointments for overnight calls that can last from 10 minutes to several hours.
Wireless devices - Service Requests - manage a service queue to provision the servicing of mobile devices
Image / re-image laptops, wireless devices, and virtual machines
Review and work email inbox queues
Update and maintain repository SLA and SOP documentation
Establish and maintain relationships with parts of the business that interact directly with the Shanghai office as a Business Analyst or Subject Matter Expert
Provide guidance and mentoring for Shanghai's local IT staff
Simplify document creation with predefined templates
Created the necessary communication with Apple Support to unlock the iPhone
Support multiple archive formats, including Advanced Function Presentation™ (AFP™), Adobe® PDF, Adobe Postscript and Microsoft® Office® files
Establish and maintain beta testing with selective customers for version upgrades or product roll-outs
Send and receive Wireless device or Remote laptop and printer specific shipments to external customers
Rebuild Laptops and Virtual Machines
Install applications
Repair applications
Process service request
Process Corporate Device orders via Ariba
Work tickets and follow up
Implement all data into Asset Manager, and communicate with Asset Management to process correct service number are entered into the system

Confidential, Morristown, NJ

Helpdesk Support Technician

Responsibilities:

Handle Calls, repair and troubleshoot issues with computer applications, remote into client computer, perform password resets, install applications, perform computer maintenance, install mainframe applications, educate client on how to use remote connect, perform software and hardware upgrades, troubleshoot Microsoft Office Suite.

Confidential, Youngstown, OH

Operator

Responsibilities:

Restore, rebuild and clean computers, Antivirus installation and virus removal, wireless networking, system monitoring and analyzing.
Migration from Windows Vista to Windows 7, Install new operating system, Set-up of remote access, install all drivers, bring computer back from “BLUE SCREEN OF DEATH”.

Confidential, Youngstown, OH

Lead Operator

Responsibilities:

Load and unload tricks, stock materials, inventory, let down material for selectors.

Confidential, Youngstown, OH

Technician/Welder

Responsibilities:

General excavation duties, locate underground electrical faults for the erecting of telephone poles and lines, weld aluminum beams for the instillation of support stances.
Operate overhead crane, hand grinder, fox grinder and vertical grinder.

Confidential, Lakeland, FL

Assistant Manager

Responsibilities:

Shipping and receiving, load and unload trucks, assist customers, manage employees, stock material, daily maintenance of all machinery, inventory/cycle counting, introduce employees to computer knowledge, route trucks, and pull orders.

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Computer Operator/mainframe Operator Resume

New Albany, OH

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