SUMMARY:

• Over 12+ years of experience in Application Development and Maintenance, which includes design, development, deployment and implementation in the areas of Business Process Management (BPM) and Client and Server side Enterprise Applications in the domain of Investment Banking, Financial Services, Health Care and General Insurance .
• Proficient in creating business use case documentation, leading business and technical analysis sessions, supporting development and testing teams throughout the Software Development Life Cycle (SDLC) with a good understanding of Agile Scrum process.
• Worked on the credit dispute and payment exception processes throughout their lifecycle, aligning day - to-day work to strategic goals and customer expectations.
• Experience in design and development of Business Process Management (BPM) and Business Rules Engines (BRE) applications using PEGA PRPC.
• Proficient in PRPC Application development, trouble shooting and bug fixing.
• Worked with various RDBMS technologies like Oracle, SQL and MS-SQL.
• Highly motivated and dedicated with strong Analytical & Logical Development skills.
• Experience in designing and development of End to End Class structure, User Interface, functions, Process Flows, Activities, Decision & Declarative rules and Security management.
• Experience in designing Agents, SLA, Correspondence, HTML and Validation rules.
• Experience in migrating rules across various environments by creating Product and Patch rules.
• Experience in creating List View and Summary View reports in Pega.
• Experience in building and implementing SOAP web services and consuming external web services from Pega PRPC by creating Service and Connect SOAP rules.
• Experience in external database configuration and RDB rules to query external database.
• Experience in troubleshooting & performance tuning of PRPC applications using Rules Inspector, Clipboard, Tracer, PAL and Log analyzer.
• Experience in production support and support for end user by resolving the issues.
• Experience in implementing enterprise applications using IBM Web sphere, RAD and Tomcat.
• Involved in developing, executing and managing User Acceptance Testing (UAT), Quality Assurance (QA) in reviewing Test Procedures and Test cases, reviewing and maintaining Test script both manually and Automated.

TECHNICAL SKILLS:

Tools: & Utilities: Microsoft Visio Professional.BPM Tool: PEGA RULES Process Commander V5.5, 6.X, 7.X

Database/Tools:: MS SQL Server 2000, UDB DB2, IBM Mainframes.

Operating System: Windows 95/98, Windows 2000/NT, Z/OS.

Application Server: IBM Web sphere, Tomcat.

Programming Languages:: Java

Internet Technologies: JSP, XML, JavaScript, HTML.

Testing Tools: Test Director, QC 9.2, QC 11.0, HP ALM,JIRA,RALLY.

PROFESSIONAL EXPERIENCE:

Confidential, NJ

Pega Sr. System Architech

Responsibilities:

• Develop eCourts Party Case Search and Manage application using PEGA BPM platform
• Develop user interface (UI) screens in accordance to business requirements
• Develop web services using PEGA SOAP and REST rules
• Develop database integration using PEGA SQL rules
• Develop IBM DB2 Content Management integration using SOAP services
• Develop security implementation for public access to court data

Environment: Pega RULES Process Commander (PRPC 7.2), Java Script, CSS, HTML, Connect-SQL.

Confidential, IL

Pega Sr. System Architech

Responsibilities:

• Worked with Business user to define business requirements for designing,developing, testing, and analyzed those requirements.
• Involved in DCO sessions to create Application Profile, Discovery Maps and Run the Application Accelerator.
• Created Enterprise Class structure and Data Model
• Creation of technical design document, proof of concept, and interface specification documents while ensuring architecture standards are followed.
• Actively involved in creating the user interface solutions for the clients.
• Worked on integrations - services requests, response mappings.
• Created Email Approval process from outlook to Pega using Email Listener.
• Warranty change request management, defects deliverable management
• Transition plans and low level designs
• Identified root causes for the critical issues and implemented solutions.
• Trouble shooting internal and external issues escalating based on for quicker resolution
• Troubleshoot and communicate with Pega Support team to resolve technical issues which require hot fix from Pegasystems.
• Developed charts, reports using Pega 7 report definitions features.

Environment: Pega RULES Process Commander (PRPC 7.2), Java Script,Connect-SQL.

Confidential, Chicago,IL

Pega Sr.System Architect

Responsibilities:

• Worked with Business Analysts to define business requirements for designing, testing, and analyzed those requirements.
• Involved in DCO sessions to create Application Profile, Discovery Maps and Run the Application Accelerator.
• Worked with case management using case type rule feature.
• Extensively involved in designing class structure to provide maximum reusability.
• Create high level Process Flows, Data Model, Security, Access Groups, Rule-set Stack.
• Developed UI to update Pega data tables.
• Created customized portal for maintenance of Data in Data Tables.
• Implemented activities, UI for performing Data operations.
• Modified the Existing portal layouts to fit business requirements.
• Designed data tables for easy maintenance of data.
• Developing and designing SOAP services and Connectors in the application.
• Extensively used Node, Requestor and Thread level Data pages.
• Designed for business maintainable configurations like delegating data tables, decision rules.
• Used and Created Access Group, Access Roles, and Privileges for security purpose. Extensively used Report definition rules.
• Worked in migration of code to other environments. Developed custom reports as per requirements.
• Configured Case Type rules to design the hierarchy of sub cases and tasks. Added new Controls as part of business requirements.
• Extensively involved in design on data base tables as per normalization.

Environment: Pega RULES Process Commander (PRPC 7.1.7), CRM,SQL Server 2012, SOAP-UI, HP ALM, JIRA.

Confidential, Virginia Beach,VA

Pega Sr.System Architect

Responsibilities:

• Involved in identifying the project stakeholder goals and defining Use Cases and Business Flows.
• Managed customer expectations for project outcomes to ensure full understanding of risks, trade-offs and scope alterations.
• Identified business objectives and the corresponding business requirements by understand the Stored Procedures.
• Design and development of Data Model, Class structure, Organizations structure, Access Group, Process flow, Activities, Flow actions, Decision Rules, UI properties, Rule sets and versions.
• Created Operators, Workgroups, Workbaskets, Data tables, skills.
• Designed and developed Declare-Index, Declare trigger and Data pages.
• Used Tracer, Clipboard, Performance Tool, System Management application, and the log files for debugging and monitoring application.
• Created rules for validation, Integration rules like Rule-Connect-SQL using methods like RDB-Save, RDB-Open, RDB-List, creation of work objects and assigning work objects to operators.
• Designed and developed agents for work object processing.
• Involved extensively on the migration and deployment of the application rules from DEV to QA, UAT and Production environments.
• Acted as a liaison between the business and the development team.

Environment: Pega RULES Process Commander (PRPC 7.1.8), SQL Server 2012,HP ALM,JIRA.

Confidential

Pega System Architect

Responsibilities:

• Involved in identifying the project stakeholder goals and defining project scope.
• Managed customer expectations for project outcomes to ensure full understanding of risks, trade-offs and scope alterations.
• Project being AGILE on regular basis, Worked with Business Partners, Business Analysts and the management team in analyzing and understanding the requirements.
• Identified business objectives and the corresponding business requirements.
• Involved in business process assessment, requirements gathering and elicitation, gap analysis, and impact analysis of Benefits configuration.
• Design and development of Data Model, Class structure, Organizations structure, Access Group, Process flow, Activities, Flow actions, Decision Rules, UI properties, Rule sets and versions.
• Created Operators, Workgroups, Workbaskets, Data tables, skills.
• Designed and developed Declare-Index, Declare trigger and Declare pages.
• Designed and created functions and libraries which are generic and can be utilized in all Enterprise PEGA application.
• Used Tracer, Clipboard, Performance Tool, System Management application, and the log files for debugging and monitoring application.
• Designed and developed agents for work object processing.
• Worked with offshore teams in resolving Functional /Technical queries raised by the development team.

Environment: PegaRULES Process Commander (PRPC 6.2 SP1), Java, IBM Web Sphere, Oracle 10g, QC 11.0, HP ALM.

Confidential

IBM Mainframe Developer

Responsibilities:

• Involved in Functional, Integration, Regression testing and executed UAT Test cases.
• Responsible in completing daily tasks of the testing using V&V (Verification& Validation) Method.
• Responsible for Test Execution using Quality Centre and reporting to Project Manager.
• Arranging and Participating in Vendor Meetings and discussed on Bugs Resolution issues.
• Experience in Risk and issue identification and escalating critical issues to management.
• Liaising with BA’s to get the documentation for testing(like detailed design docs, requirements docs)
• Coordinate with Project Manager and set up expectation on what will be handled by automation team.
• Assisting the support manager in administrative tasks such as collecting the overall weekly status of user requests/production incidents and to collecting weekly metrics of the performance of the application.
• Created End-to-End scenarios and scenario variation for the components in the Claims application using Microsoft Visio to reflect the business process.
• Developing test cases in Quality Centre for Positive and Negative scenario testing.
• Reviewing test cases and organizing test lab into cycles for test execution.
• Raised defects in QC, support all the defects raised with necessary screenshots and log files.
• Providing client support and technical issue resolution via E-Mail, phone and Conference meetings
• Performed end-to-end testing on the release version of the applications and detected GUI bugs.
• Supported change control activities for releases, upgrades and maintenance tasks.
• Automated various operational tasks based on the client SLA's
• Primary point of contact in support of production issues during on-call.

Environment: TSO/ISPF, COBOL, DB2, VISION PLUS, JCL, FILE-AID, ENDEVOR, TEST DIRECTOR, CHANGE MAN.

Confidential, South Africa

Mainframe Developer

Responsibilities:

• Involved in Functional, Integration, Regression testing and executed UAT Test cases.
• Responsible in completing daily tasks of the testing using V&V (Verification& Validation) Method.
• Responsible for Test Execution using Quality Centre and reporting to Project Manager.
• Arranging and Participating in Vendor Meetings and discussed on Bugs Resolution issues.
• Experience in Risk and issue identification and escalating critical issues to management.
• Liaising with BA’s to get the documentation for testing(like detailed design docs, requirements docs)
• Coordinate with Project Manager and set up expectation on what will be handled by automation team.
• Assisting the support manager in administrative tasks such as collecting the overall weekly status of user requests/production incidents and to collecting weekly metrics of the performance of the application.
• Created End-to-End scenarios and scenario variation for the components in the Claims application using Microsoft Visio to reflect the business process.
• Developing test cases in Quality Centre for Positive and Negative scenario testing.
• Reviewing test cases and organizing test lab into cycles for test execution.
• Raised defects in QC, support all the defects raised with necessary screenshots and log files.
• Providing client support and technical issue resolution via E-Mail, phone and Conference meetings
• Performed end-to-end testing on the release version of the applications and detected GUI bugs.
• Supported change control activities for releases, upgrades and maintenance tasks.
• Automated various operational tasks based on the client SLA's
• Primary point of contact in support of production issues during on-call.

Environment: TSO/ISPF, COBOL, DB2, VISION PLUS, JCL, FILE-AID, ENDEVOR, TEST DIRECTOR, CHANGE MAN.

Confidential

Mainframe Developer/Tester

Responsibilities:

• Involved in Functional Integration, System Integration, Regression testing, Data Migration and managing team to execute respective test cases in the schedule time.
• Responsible in completing daily tasks of the testing using V&V (Verification& Validation) Method.
• Managed competing priorities and deadlines.
• Drafting/Designing the plan for test Planning/analysis/executions using Microsoft Visio.
• Liaising with various stakeholders such as the business users, infrastructure support, respective production support teams of the upstream/downstream systems and our own development team.
• Arranging and Participating in Vendor Meetings and discussed on Bugs Resolution issues.
• Managing/Scheduling Batch Process.
• Managing/Responsible for developing the test scripts and executing the Scripts manually
• Coordinating with Data Migration Team working closely and the data get transfers from the source system to staging tables as per mapping rules.
• Participation in Business Walkthroughs with Onsite Counter Parts.
• Understanding Functional requirements and Business requirements documents.

Environment: TSO/ISPF, COBOL, DB2, JAVA, ETL, DATASTAGE, JCL, FILE-AID, ENDEVOR, TEST DIRECTOR, CHANGE MAN.