Mainframe Technician Resume

SUMMARY

Skilled IT Professional with experience in mainframe and datacenter engineering and maintenance. Utilizes broad technical expertise across networking, software, and hardware to ensure stable, reliable, and secure information systems.
Project Management Computer Hardware Repair Wireless Networking
Engine Repair Disaster Recovery Management Programming

TECHNICAL SKILLS

C++
Python
Cisco Routers & Switches
TCP/IP Protocols
JCL & MVS Programming
LAN & WAN Configuration
Windows Server 2012
Linux/Unix
Racks, cables, air flow, power, PDU’s, rack evaluations • Power quality meters & Multimeters
VMWare
BGP
OSPF iBGP
Cisco Voice
VMware
SIP

PROFESSIONAL EXPERIENCE

Confidential

Mainframe Technician

Responsibilities:

Provided Level 1 and Level 2 support and resolution for all batch abends. Monitored critical batch flow processing, identifying and resolving delays.
Monitored real time performance of the computing environment.
Provided level 2 technical support for IBM direct access storage devices (DASD) for various business units.

Confidential

Datacenter Engineer

Responsibilities:

Maintained communication with support teams in reconfiguring update services for servers, desktops, and antivirus resulting a decrease of cyberattacks by as much as 20%.
Surpassed company standards by resolving in excess of 15 troubleshooting tickets a day by implementing a new process which led to a 30% reduction in equipment downtime in upgrades.
Assisted the management team in creating standard operating procedures for new employees on industry standard ticketing software such as JIRA and HPSM resulting in 20% less turnover.
Provided systems administration support for Unix systems including server and workstation upgrades, backup and disaster recovery monitoring, user account setup and security administration, p erformed regular system backups and recovery procedures, closely following SOPs to ensure system security.

Confidential

Datacenter Technician/Security Associate

Responsibilities:

Racked and stacked servers and equipment on a DCO room as large as 20,000 square feet.
Ran fluke testing procedures to verify the appropriate fibers and copper cables are in operating condition.
Established and maintained external communication with outside vendors. Regulated access to server rooms to approved vendors.
Monitored various local CCTV and fire alarm systems at datacenter site as large as 30,000 sq. feet.
Developed and maintained system checkouts and procedures to fulfill management goals.
Trained new hires on appropriate usage policy of scanning equipment and electrical hand tools.

Confidential

Ecommerce Fraud Analyst

Responsibilities:

Aided fraud investigation teams by analyzing data gathered from customer public records, bank verification, and social media. Designed and maintained scripts for VMware infrastructure with processes ranging from configuration of template/parents to detailed VMware queries. Provided level II helpdesk support to company support staff in conjunction with investigative duties.
Reviewed over 100 electronic fraud patterns per day preventing a total net loss of $1 million.