Associate Application Developer Resume

SUMMARY

Solution - focused, and experienced mainframe production support with strong analytical abilities, a keen attention to detail, and a proactive approach to challenges in the workplace.
Skilled in COBOL programming, SQL queries, leading incident management, analyzing data for errors, and provided superior customer service to both internal and external stakeholders.
Capable of learning new technical initiatives quickly, building cross-functional teamwork, and maximizing resources within the workplace.

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Confidential

Associate Application Developer

Responsibilities:

Production Support for the Federal Employee Plans division of Confidential Confidential
Correcting and processing production data files, FTP’ing files, running jobs and all production activities
Ran Unix scripts to update records and responded to alerts on .net framework
Acknowledged and responded to tickets within 15 minutes of ABEND during On-Call shifts, reviewed DUMPMASTER, ABEND code, and other information to resolve issues and managed jobs successfully.
Collaborated with assignees and clients to ensure test incident tickets were completed in a timely manner, arranging meetings with resources, assignees, and management to complete tickets.

Confidential

Mainframe Computer Programmer

Responsibilities:

Successfully provided work as a mainframe programmer and as an assistant to the facility manager.
Wrote and revised COBOL programs, using JCL jobs and SQL queries, supported the 24 hours per day and 7 days per week hotline and on-call job ABENDS.
Ordered hardware and software, provided asset management for personal computers, laptops, phones, pagers, locks, keys, and other assets as needed.
Took photos and managed the employee ID badges, troubleshot printers, and documented policies.