Customer Service Representative, Resume,

SUMMARY

Mainframe COBOL Programmer with 15 plus years of experience developing and maintaining applications programs using COBOL,
EASYTRIEVE, FOCUS, TELON, QUIKJOB, DB2, SQL, IMS, and JCL under MVS TSO/ISPF in an IBM mainframe environment.
Took recent college classes from 2012 thru 2017 in SQL using Oracle Database, in Visual Basic using Visual Studio,
In JAVA using Eclipse SDK, and in Web Page Development using HTML/CSS and JavaScript,

PROFESSIONAL EXPERIENCE

Customer Service Representative,

Confidential, Louisville, KY,

Make outbound and inbound telephone calls regarding teh shipment of prescription drug medication for patients in a call center environment for Confidential, Inc in Louisville, KY.

Data Analyst,

Confidential, Louisville, KY,

Responsibilities:

Performed data mapping and testing of X12 837 and Print Image health care claims data text files using UltraEdit and XML - based data mapping software for Confidential, Inc in Louisville, KY.

Customer Service Representative,

Confidential, Louisville, KY,

Answered telephone inquiries from tax payers and tax preparers regarding income tax refunds in a call center environment for Republic Bank and Confidential Co in Louisville, KY.

Package Handler,

Confidential, Louisville, KY,

Loaded, unloaded, sorted and handled shipments of packages in a warehouse environment.

Confidential

Louisville, KY,

Provided for teh physical, medical, business and personal needs of 85 year-old elderly mother with declining health and dementia issues who passed away at teh end of September 2015.

Developer,

Confidential, Louisville, KY,

Responsibilities:

Implemented report heading standardization for Easytrieve-based production reports.
Updated and maintained VSAM and Sequential files using batch job scripts in File-Aid.
Used CICS Commands to Enable and Disable VSAM files from CICS online regions.
Setup external and internal data transmissions of data extract files using NDM and FTP.
Documented program changes using in-house and third-party change management software.
Provided On-Call support of Production and Test Batch Job Cycles.
Participated in Disaster Recovery exercises.
Performed various report programming and maintenance tasks.

Systems Engineer,

Confidential, Louisville, KY,

Responsibilities:

Developed reporting systems on medical claims payments to Doctors and Hospitals for Financial Reporting department.
Extracted and reported data from DB2 tables via SQL using COBOL Batch programs, and imported into EXCEL spreadsheets and ACCESS database tables.
Extracted and reported data from IMS tables via DL/I in COBOL Batch programs, and imported into EXCEL spreadsheets and ACCESS database tables.
Documented process flow and job flow with diagrams using Visio software.
Provided On-Call support of Production Batch Job Cycles.
Performed various report programming and maintenance tasks.

Co-Op Computer Programmer,

Confidential, Louisville, KY,

Responsibilities:

Updated company master calendar file for teh Year 2000 Project.
Performed various report programming and maintenance tasks.

Filmer/Retriever,

Confidential, Louisville, KY,

Made microfilm copies of store receipts for record storage and retrieval.
Answered customer telephone inquiries and maintained customer charge accounts in a call center environment.

Computer Lab Consultant,

Confidential, Louisville, KY,

Assisted students in teh use of computers, software and programming languages.

Computer Lab Consultant.

Confidential, Louisville, KY,

Responsibilities:

Assisted students in teh use of computers, software and programming languages.

Indexer.

Confidential, Louisville, KY,

Assigned index terms and classification codes to abstracts of business journal articles.

B.A., Business Administration,

Confidential, Louisville, KY

TECHNICAL SKILLS

Programming Languages and Software Packages:: COBOL, EASYTRIEVE, FOCUS, TELON, QUICKJOB, DB2, SQL, IMS (DL/I), JCL., DOS, Windows, WordPerfect, Lotus, Dbase, Word, Excel, Access, PowerPoint, Outlook, Visio.

Systems Software and System Utilities: MVS TSO/ISPF, IBM Utilities (IEBGENER, SORT, IDCAMS, SDSF), INFOPAC, TRMS (Report Storage Retrieval System), JMR, SAVRS (Job Management Archival Retrieval System), CICS, CA-1, CA-7, FTP, NDM (Network Data Mover), MQ Series (Message Queue), IMS (DL/I), DB2, SQL, SPUFI, QMF, Platinum, Endevor, Panvalet (Program Storage Management System), VSAM, File-Aid, Abend-Aid, Intertest, Prose and Rundocs job documentation.

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