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Technical Support Resume

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SUMMARY

  • Highly experienced in DASD/Tape senior storage administrator supporting the mainframe environment 24x7 - all mainframe users, operational, system programmers, technical and user community and other state agencies.
  • Extensive knowledge and sound understanding of SMS and Confidential concepts, constructs, coding, testing and implementation of Confidential routines.
  • Provide support using DFDSS and DFHSM migration, recall, backup, recycle on a z/OS 2.2 on a z196.
  • Experience includes DR, design, planning and implementation of mainframe data migration to newer disk technologies on a System Z architecture.
  • Support, monitor and install CA products - View, DRAS, Deliver and Spool using SMPE and applying appropriate PTF’s when necessary.

TECHNICAL SKILLS

Languages: MVS/JCL, JES2, some CICS, Natural ADABAS, some COBOL

CA Products: View, DRAS, Deliver, Spool, CA7, CA1/TMS, Vantage, Panvalet

Rocket Software: DBS, TapeCopy

Pitney Bowes: Finalist

Innovation Data Processing: FDR

IBM: SMPE, DFDSS, DFHSM

Hardware: IBM DS8300/DS8800, VTS - B10, TS7700, ATL - 3584/3594, EMC DLM 2100

Operating Software: z/OS 1.9-2.2, JES2 on a z196

Data Communication: Netview, VTAM, TCP/IP

PROFESSIONAL EXPERIENCE

Confidential

Technical Support

Responsibilities:

  • 14 + years of professional experience as the DASD/Tape Storage Administrator in a mainframe environment running z/OS 2.2 on a z196 IBM Mainframe Server.
  • Work closely and cohesively with a team of professionals on the installation, monitoring and trouble shoot of z/OS 2.2 on 3 Lpars and supporting software.
  • 24x7 monitor and support of all DASD/Tape processes to ensuring data integrity throughout the agency. Responsible for DR procedures, backup and restoration of all mainframe data, as well as analysis, anticipation of DASD/Tape capacity for future needs and special projects or initiatives. Manage all mainframe data migration on virtual and physical data and tape using DFSMS utilities (dfp, hsm and dss) and Rocket Software - TapeCopy. Tape support 24X7 on EMC DLM 2100 (2) with approximately 55TB of storage.
  • Provide technical support for physical and virtual tape environment assisting computer operators, systems and programming staff, Natural/Adabas Database Administrators, DB2 Database Administrators, operations support and the administration of Confidential - DES
  • Provide support to resolve tickets via SD (Service Desk) for storage systems, storage devices, data backups, mainframe software applications and network systems.
  • Provided SMPE/OMVS installations and customization for CA Products - View, DRAS, Deliver and Spool and applying all appropriate PTF’s when necessary.
  • Currently support the CICS TS 3.2 with CA products - upgrade when necessary. Planning on the next upgrade of TS to 5.4.

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