Technical Support Executive Resume

OBJECTIVE

Seeking suitable position where my skills and 14+ years of experience in Mainframe Storage & Team Management, Client Handling skills will add value

SUMMARY

Hands - on experience in people management. Managed onsite & offshore team
In depth knowledge in Mainframe Storage Management involving DASD and Tapes
Hands-on working experience in DFHSM, FDR, CA-1, Zara, DBS, Tapecopy, CA-Vantage, DS8800, TS7760, HDS VSP G1000, STK VSM/VLE, PRCC, TPC-R, Hitachi Replication, Flash Copy, XRC, Global Mirror
Primary Business Resiliency Coordinator for MF Storage
Expertise in Service Management tools - SNOW, BMC Remedy, Service Manager
Good domain knowledge of Banking, Health Care, Insurance and IT Services

TECHNICAL SKILLS

Software: DFSMS, DFHSM, DFDSS, DFRMM, FDR/ABR, FDRPAS, TDMF, CR-Plus, TREX, CA-Disk, CA-1, Zara, CA-Vantage, Mainview, DSCLI, DR-VFI, $AVRS, SAR, EJES, VSAM, IAM, TSM, StopX37, SMC/HSC/VTCS, GME, Flash Copy, PPRC, TPC-R, Hitachi BCM, HUR, Shadow Image, True Copy, XRC, GDPS, Global Mirror, DS8800 & TS7700 Web Interface

Hardware: IBMDS8800, Hitachi VSP, EMC VMAX, EMC DLM, IBM TS7760, STK VSM/VLE

PROFESSIONAL EXPERIENCE

Technical Support Executive

Confidential

Responsibilities:

Part of HCSC Steady state leadership team and Two in the Box (TIB) with client
Leading and Managing the Global Mainframe Storage team
SPOC for Major Incident Management for MF Storage - Engage the team, Resolving the issue, Closure and RCA
Managing Latent & Emergency change process management
Generate Resource Unit(RU) data and present it to client for monthly billing
Mainframe RUN To Staff Meeting with other Mainframe Track leads
RunBook documentation and knowledge transfer to resources
Business Continuity Management
Performance appraisal review for the team with functional manager
Periodic Auditing of Requests, Incidents & Changes
Weekly and Monthly governance reports presentation to management & client
Metrix calculation and Stack ranking
Workload distribution and SLA Compliance, Process improvements, Addressing Resource Gaps
New Project initiatives and generated potential revenue growth
Access controls levels for the team
LEAN - Top down analysis & Value & Non-Value added services
New resource interviewing, resource onboarding/off boarding, readiness validation and staffing levels
Leave management, Shift management, Oncall management and Deliverable conflict management
Staffing augmentation on new staff addition, TP Conversions, Attrition replacements and Reductions

Technical Support Executive

Confidential

Responsibilities:

DASD Carving
Monitor DASD storage pools and review growth trend
Archive datasets on critical storage pools with FDR or HSM
Initialize and enable new volumes to storage pools
DASD capacity management by planning for dataset deletion reclaim volumes, DASD forecasting
Recover and restoring datasets based on user request
DASD trend report analysis using CA Vantage and Mainview
Review DASD backup jobs and fix abends
Monitor BCM for DASD replication
Create scripts, modify/maintain scripts, and change distribution in CA Vantage
Move datasets using ADRDSSU & FDR
Dataset migration using TDMF and FDRPAS
Defrag DASD volumes using ADRDSSU & FDRCPK
HSM Migration activities restore and recover datasets on customer requests
HSM CDS Resizing
Update root and client encryption certificates for Hitachi DASD boxes

Technical Support Executive

Confidential

Responsibilities:

Setup audit jobs to clear drain status of MVC’s
MVC reclaims in Prod and Non-Prod environments
Review & action on reports on VTDs & RTD’s are online and available
Monitor the VSM and VLE capacities on a daily basis
Review scratch pools have adequate VTVs and add additional VTVs with Zara
Review VSM DBU percentage, cancel the backups and initiate manual migration
Create reports on daily tape pools, review MVCs in error status and fix
Clean up VTVs through batch jobs
Perform changes in Parmlibs for Tape environment
Address CA-MIM issues related to tape sharing
Tape software SLS/SMC bounce when Tape activities are stalled, Capturing dump, FTP to vendor site for RCA
Extending the CA-1 TMC with TMSXTEND and TMSFORMT utilities
Changing retention period of backup tapes in CA1
Cleaning up obsolete and nonstandard Volser
Recycle HSM Tapes
Tape data collection for analysis using TMSGRW and IBMTOOLS
Provide total GB counts for generating monthly report

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