Technical Support Executive Resume

SUMMARY:

Currently working in DXC Technology as Senior Professional since July 2018
H1B VISA needs renewal for positions in USA
Hands - on experience in people management. Managed onsite & offshore team
In depth knowledge in Mainframe Storage Management involving DASD and Tapes
Hands-on working experience in DFHSM, FDR, CA-1, Zara, DBS, Tapecopy, CA-Vantage, DS8800, TS7760, HDS VSP G1000, STK VSM/VLE, PRCC, TPC-R, Hitachi Replication, Flash Copy, XRC, Global Mirror
Primary Business Resiliency Coordinator for MF Storage
Expertise in Service Management tools - SNOW, BMC Remedy, Service Manager
Good domain knowledge of Banking, Health Care, Insurance and IT Services

TECHNICAL PROFILE

Software: DFSMS, DFHSM, DFDSS, DFRMM, FDR/ABR, FDRPAS, TDMF, CR-Plus, TREX, CA-Disk, CA-1, Zara, CA-Vantage, Mainview, DSCLI, DR-VFI, $AVRS, SAR, EJES, VSAM, IAM, TSM, StopX37, SMC/HSC/VTCS, GME, Flash Copy, PPRC, TPC-R, Hitachi BCM, HUR, Shadow Image, True Copy, XRC, GDPS, Global Mirror, DS8800 & TS7700 Web Interface

Hardware: IBMDS8800, Hitachi VSP, EMC VMAX, EMC DLM, IBM TS7760, STK VSM/VLESL8500

OS: z/OS 2.3 JES2

PROFESSIONAL EXPERIENCE:

Technical Support Executive

Confidential

Responsibilities:

Part of HCSC Steady state leadership team and Two in the Box (TIB) with client
Leading and Managing the Global Mainframe Storage team
SPOC for Major Incident Management for MF Storage - Engage the team, Resolving the issue, Closure and RCA
Managing Latent & Emergency change process management
Generate Resource Unit(RU) data and present it to client for monthly billing
Mainframe RUN To Staff Meeting with other Mainframe Track leads
RunBook documentation and knowledge transfer to resources
Business Continuity Management
Performance appraisal review for the team with functional manager
Periodic Auditing of Requests, Incidents & Changes
Weekly and Monthly governance reports presentation to management & client
Metrix calculation and Stack ranking
Workload distribution and SLA Compliance, Process improvements, Addressing Resource Gaps
New Project initiatives and generated potential revenue growth
Access controls levels for the team
LEAN - Top down analysis & Value & Non-Value added services
New resource interviewing, resource onboarding/off boarding, readiness validation and staffing levels
Leave management, Shift management, Oncall management and Deliverable conflict management
Staffing augmentation on new staff addition, TP Conversions, Attrition replacements and Reductions
Datacenter Migration / Hardware Refresh IBM DASD & TAPE VTS
Datacenter hardware movement - Hitachi DASD & Oracle VSM/VLE
Enabling Jumbo frames for VLE Replication
VSM/VLE Upgrade
Zara to CA1 conversion
StopX37 to CA Allocate
HSM Implementation in New LPARS
Tapecopy project from the STK VSM to EMC DLM
Setup audit jobs to clear drain status of MVC’s
MVC reclaims in Prod and Non-Prod environments
Review & action on reports on VTDs & RTD’s are online and available
Monitor the VSM and VLE capacities on a daily basis
Review scratch pools have adequate VTVs and add additional VTVs with Zara
Review VSM DBU percentage, cancel the backups and initiate manual migration
Create reports on daily tape pools, review MVCs in error status and fix
Clean up VTVs through batch jobs
Perform changes in Parmlibs for Tape environment
Address CA-MIM issues related to tape sharing
Tape software SLS/SMC bounce when Tape activities are stalled, Capturing dump, FTP to vendor site for RCA
Extending the CA-1 TMC with TMSXTEND and TMSFORMT utilities
Changing retention period of backup tapes in CA1
Cleaning up obsolete and nonstandard Volser
Recycle HSM Tapes
Tape data collection for analysis using TMSGRW and IBMTOOLS
Provide total GB counts for generating monthly report
Defining new storage constructs, DC, MC, SC, SG
Defining new media type
Changing dataset migration options
Define new ACCRULEE (SRS Product) which overrides SMS
Coded and tuned ACS routines based on application requirement
Creating and modifying HLQ’s based
Creating and modifying SMS constructs
Add new users to ACS codes based on profile
Monitor catalog extents and reorg catalogs based on extents threshold
Hold data review for Storage products on z/OS upgrades
Work with client and vendor on software & hardware replacements
Perform Storage checkouts for products, OS upgrades and IPL
Review DR/VFI reports, update Tapereqs with critical datasets, abends and move critical data to replicated DASD
Provide reports as per Auditor’s request
Generate & review report of daily backup jobs
Generate and review report daily on tape migrates between datacenters
JCL updates using CA Endevor
Update DIF/SRS rules
Co-ordinate with vendor to validate product compatibility
Microcode upgrades support for storage hardware
Open service requests with software & hardware vendors
Identify and control repeated incidents
Coordinate with security team as required
Adding new AF/Oper trap for CBR alerts

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