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Senior Technical Support Analyst Resume

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Hingham, MA

IT PROFESSIONAL

Business Applications Development / Technical Leadership / Conversions Team Building / Training and Mentoring

Self-motivated and resourceful professional with extensive experience in analyzing, designing, and developing business applications. Cultivates positive relationships across all business hierarchies with emphasis on working with cross-functional teams to meet short and long-term organizational objectives.

  • Thorough knowledge of software design and programming languages
  • Expert in all aspects of application development, testing, and support
  • Quick study in integrating latest technical advances across broad range of professional services
  • Adept at managing multiple concurrent projects in fast-paced environment under tight deadlines
  • Leadership qualities enhanced by wealth of experience, high ethical standards, and dedicated work ethic

TECHNICAL SKILLS

  • Software: CICS s DB2 s SQL Server 2008 Management Studio s VSAM s IMS s JCL s JCL Utilities s SyncSort s TSO s ChangeMan s Endevor s CA-7 s File-Aid s File Manager s Abend-Aid s Xpeditor s InterTest s FTP s NDM s MVS/ESA s DOS/VSE s VM/CMS s OS/390 s Millennium s UNIX Windows s ROSCOE s XEDIT s PERITUS s NetExpress s Revolve s Change Management s Remedy s Filenet s Informatica ETL s Ascential Data Stage s Microsoft Office s Oracle s MQ Series s ASG s VPN
  • Languages: COBOL s COBOL II sMicroFocus COBOL s Easytrieve s SQL

PROFESSIONAL EXPERIENCE

Confidential, Hingham, MA 2011-Present Senior Technical Support Analyst, Consultant Works on the support and enhancement Order Financial System, utilizing SQL Server 2008

  • Performs business and financial analysis to enhance the financial system
  • Analyzes system requirements, creates and executes SQL queries and stored procedures
  • Analyzes complex production issues and recommends systems enhancements to developers

Confidential, Framingham, MA 2010-2011 Senior MainframeDeveloper, Consultant Key developer in the development team of the Systems Department Worked on multiple projects to enhance Purchase Order System (POS) utilizing COBOL, CICS, DB2:

  • Analyzed requirements and created technical specifications for development projects
  • Directly involved in all phases of software development, testing, and support

Confidential, Boston, MA 1999-2010 Application Development Consultant, AVP

  • Oversaw day-to-day activity of development team; supervised and delegated responsibility to staff members; worked closely with cross-functional teams to enhance, streamline, and convert systems.

Selected Achievements:

  • Led multiple projects to enhance Mutual Fund Assets System (MAS) utilizing COBOL, CICS, DB2, VSAM:
    • Worked closely with analysts and users to define requirements for MAS enhancements
    • Analyzed requirements and created technical specifications for development projects
    • Designed new subsystems and identified enhancements to existing subsystems
    • Played integral role in development cycle including design and coding, unit and system testing, user acceptance testing, and deployment in production

Confidential, Boston, MA (continued)

  • Provided on-call production support; analyzed and resolved production problems
  • Provided technical leadership to a group of developers across multiple projects
  • Played leading role in multi-year project to convert MAS from Mainframe to a vendor package Power Agent (P/A) on a Windows platform:
    • Extracted and delivered MAS data sets to the conversion projects
    • Developed and executed SQL procedures comparing production and test data, analyzed and presented results to business users
    • Developed interfaces between P/A and clients using Informatica ETL and Ascential Data Stage tools
  • Provided technical leadership in two major projects to decommission mainframe applications and consolidate mainframe infrastructure:
    • Defined and created the business and technical requirements to shutdown MAS and VISA systems. This document included the steps for business units, scheduling team and developers to shutdown two mainframe systems

Selected Achievements:

  • Contributed to a multi-year project to convert IBT funds to State Street’s platform:
    • Modified, tested and installed DB2 COBOL programs
    • Developed and used the scripts to create, manage, and verify the list of funds
    • Updated and enhanced the fund conversion procedure
    • Processed converted funds and presented results to business partners
  • Participated in a multi-year project to develop and enhance the InvestSmart funds processing system on an Oracle platform:
    • Developed, tested and installed Data Stage scripts
    • Developed Unix scripts and managed file movement

Confidential, Woburn, MA 1998-1999 Lead Consultant

  • Key developer in the development team of a manufacturing application for NEBS:
    • Analyzed existing applications and identified changes required to meet requirements
    • Designed and developed programs; packaged and installed programs in production
  • Played leading role in the development of a Transfer Agency application for Sun Life of Canada:
    • Create] new technical specifications and maintained existing specifications
    • Designed and developed COBOL programs.
    • Solved technical problems and provided technical support during system testing
  • Led the part of a Y2K conversion project at Output Technologies Inc:
    • Analyzed existing applications and developed technical specifications for conversion
    • Created standards, methodologies, and manuals for the Y2K conversion

Confidential, Lexington, MA 1997-1998 Senior Consultant Oversaw all phases of Y2K conversion projects for the multiple clients

  • Analyzed existing applications and developed technical specifications for conversion
  • Reviewed test result and recommended enhancements for converted applications; converted and repackaged clients’ applications

EDUCATION MS in Electrical Engineering Advanced Courses in Computer Programming

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