SUMMARY

• IT Professional who offers 38 years of experience in Computer Operations & Scheduling.
• Experience includes but is not limited to - Monitor & Control Computer Systems and Mainframes; Coordinate processing batch schedules and account for schedule completions; Respond to complex client inquiries and requests and monitor operation of batch jobs and trouble shoot issues via proper escalation.
• Over eight years of experience with CA-ESP
• Mainframe expert - TSO, JCL, CICS, IMS, etc.
• Holds Associates Degree in Data Processing
• Local candidate and available for work within two weeks
• Strong Team Lead/supervisory skills.
• Strong oral and written communication skills
• Strong interpersonal skills.
• Strong Organizational and Delegation skills
• Strong Motivational and Mentoring skills.
• Strong Analytical and Problem-Solving skills.

TECHNICAL SKILLS

• CA7, ESP, ASF, JES,JCL,ISPF, VSAM JES2, MVS, RACF, RDARS, OAM, AFOPER,FTPS, SFTPS
• IMS production & test, CICS production & test, DB2 production & test, NDM, TSO, HSM, INFOPAC
• $avrs and MIM applications. Use of IBM 4248, 3828, and 3829 printer, Digital LP29, LG06 and Digital VAX 6000 printer
• Xerox 9700 Printer, IBM ZOS Mainframe experience, Life insurance enterprise products: (Ingenium, Life70, AWD, etc).
• Word,Excel,PowerPoint,Serena,Kronos, AQT,Openmake/Retrofitter,etc.

PROFESSIONAL EXPERIENCE

Confidential

Team Lead - Mainframe Application Support

Responsibilities:

• Responsible for staff/employee administration (staffing recommendations, performance appraisals, coaching and counseling, work assignments, resource planning, etc.).Trains or provides appropriate training for employees; coaches, provides feedback and support, counsels and motivates employees.
• Oversees day to day support and service delivery related to the aforementioned function(s).
• Supervises/oversees project related activities associated with his/her functional responsibilities. Encompasses working with project management professionals (internal & external), as well as self-management of less complex project activities in accordance with established project management processes and procedures.
• Adheres to ITS/SSS policy, process and procedures and proactively seeks opportunities to enhance existing ITS ITIL processes (service requests, incident & problem management, change management, etc.). Develops and refines process and procedures specific to functional responsibilities.
• Contributes to formulation of operational and tactical plans related to the functions he/she is responsible for.

Confidential

Data Processing Operations Support Specialist

Responsibilities:

• Performs a full range of duties in the areas of computer operations support.
• Excellent experience and Knowledge in automating Production & UAT schedules using CA7 & ESP Scheduling package.
• Simulates automated schedules using CA WA Workstation.
• Operates, maintains and monitors electronic data processing computer equipment and peripheral devices.
• Maintains accurate records, logs documentation, and inventories.
• Partners with business units and IT staff to develop calendars and schedules for both the UAT and Production Environments as well as support of Mass Modifications.
• Responds to requests from business and IT staff to schedule additional jobs as necessary to meet day to day operational needs and schedules work accordingly.
• Supports staff in management of computer operations, printer operations production control and end user support.
• Provides customer support to ensure a high level of customer satisfaction for the production
• Mainframe & UAT environments.
• Undertakes special projects and prepares special reports and acts as consultant on systems
• Issues and problems.
• Backup Support for Supervisor.

Confidential

Computer Operator

Responsibilities:

• Performs a full range of duties in the areas of computer operations support.
• Excellent experience and Knowledge in automating Production & UAT schedules using CA7 & ESP Scheduling package.
• Simulates automated schedules using CA WA Workstation.
• Operates, maintains and monitors electronic data processing computer equipment and peripheral devices.
• Maintains accurate records, logs documentation, and inventories.
• Partners with business units and IT staff to develop calendars and schedules for both the UAT and Production Environments as well as support of Mass Modifications.
• Responds to requests from business and IT staff to schedule additional jobs as necessary to meet day to day operational needs and schedules work accordingly.
• Supports staff in management of computer operations, printer operations production control and end user support.
• Provides customer support to ensure a high level of customer satisfaction for the production
• Mainframe & UAT environments.
• Undertakes special projects and prepares special reports and acts as consultant on systems
• Issues and problems.

Confidential

Computer Operator

Responsibilities:

• Monitor and Control computer systems and mainframe
• Monitor batch processing jobs for execution and errors. Troubleshoot system issues and batch job errors
• Experienced in the automating production & UAT schedules using the CA7 and ESP
• Scheduling package.

Confidential

Production Control Analyst

Responsibilities:

• Monitor operation of batch jobs and trouble shoot issues via proper escalation
• Respond to complex client inquiries and requests
• Coordinate processing batch schedules and account for schedule completions
• Brief customers and management daily with issues via meetings
• Experienced in the automating production & UAT schedules using the CA7 and ESP
• Scheduling package.

Confidential

Supervisor Production Control Manager of Data Center

Responsibilities:

• Supervise daily operations for 24/7 Data Center & monitor system usage & performance
• Control security documentation, disaster recovery and emergency procedures
• Supervise staff from hiring, performance, discipline and training
• Monitor Lpars for Anthem/WellPoint CT & ME & facilitate meetings with clients & staff weekly
• Experienced in the automating production & UAT schedules using the CA7 and ESP
• Scheduling package.