SUMMARY

• ITIL Certified and IT specialist with 6+ years of professional experience in COBOL programming and Quality Assurance.
• Experienced in SMART400 and AS400 platform in relation to Polisy Asia, Group Asia and Life Asia with practical and technical knowledge in my chosen field.
• An IT professional with 6+ years of experience in project base with information technology specializing in insurance, logistics and retail industry.
• Excellent knowledge in Polisy Asia, Group Asia and Life Asia
• Excellent programming knowledge in both AS400 and SMART400 operating environment.
• Experience in all facets of Software Development Life Cycle (SDLC).
• Outstanding technical and analytical skills, with extensive knowledge in COBOL and DB2.
• Talented communicator, able to build working relationships with wide range of coworkers in a team environment.
• Calm under pressure, responsible and motivated to meet deadlines, extremely well organized, with proven ability to multi - task and prioritize workload
• Has a solid understanding of structured analysis techniques.
• Able to adapt easily on modern technologies, keen in performing problem analysis while assessing business objectives.
• Experienced in Quality Assurance, and became the acting team lead for the production support QA team for QBE- Confidential .

TECHNICAL SKILLS

Databases: Access, DB2, TOAD, QMF, Oracle

Languages: COBOL, CL, AS400, RPG

Platforms/Systems: Windows, SMART400, QNECT, SMARTQ and Marco Polo, One Scan, CSP-Customer Service Portal, Navigator, Matrix OFS, DFLO document Portal, Advance1

Tools: FTP, DTF, Microsoft Visual Studio, Citrix, OTRS Business Solution, C-People, Changepoint, Service Now, UC4

Industries: Insurance (Polisy Asia, Group Asia and Life Asia), Logistics and Retail Industry

PROFESSIONAL EXPERIENCE

Confidential

Application Developer

Responsibilities:

• I worked as Application developer for AS400 platform we called Advance1- Back end AS400
• Provided enhancement change/fix(MEC) for production and solution deliverables within SLA.
• Prepare all the necessary documents and program specifications needed for enhancement and approvals for higher level team.
• Support the flow of enhancement change such as - Set up data for QA support, Creation of Service request, CAB approvals up to the implementation day.
• Support Production ancillary task, request, and issues.
• Backend technical investigation for the day to day issues and defect encounter by the user.
• Responsible for all incoming inflow tickets and email acknowledgement within my shift.
• Monitor Active jobs that show on message wait, verify the issues, and do the actions needed base on investigation.
• All tickets assigned to our team was making sure the not aging and can be done quickly.

Confidential

Associate Support Analyst

Responsibilities:

• I’ve been assigned to the Matrix OFS Support team- Back end AS400
• Provided production support and solution deliverables within SLA.
• Responsible for day to day global technical support of One Freight System (OFS) application for UAT and PRODUCTION environments in AS400.
• Works closely with other application groups including Vendors, Infrastructure Team (Networking, Systems and Storage, Build and Deploy, and Operations), both onshore and offshore, as well as our business to understand, diagnose and resolve requests for assistance
• Provide access to the customers/users for Matrix OFS application
• Provide on call support on a rotational basis
• Coordinate with vendors for third party application issues
• Handle different types of printer set up to the Global country.
• Handling urgent tickets like P1’s and P2’s.
• I handle support for 65 countries in Global and I work directly with the offshore counterparts.

Confidential

Professional Programmer Analyst

Responsibilities:

• I chose to be re-assigned to the QNECT Production Support team as I want to learn new things.
• Backend Developer in QBE Insurance using Smart 400.
• Supporting and monitoring the message logs (XML’s) from front end to Back end
• Work with the client enhancement and request within the timeframe.
• Work with Business Analyst to get the necessary code change.
• Provided production support and solution delivery methodology.
• Deals with client request “Help Desk Tickets” that requires analysis and in turn coming-up of a solution to closing the ticket within the deadline.
• Been adept in quick work turnaround given issues of high priority.
• I handle support for 12 countries here in Asia and I work directly with the offshore counterparts.
• I’ve been recognized by my offshore counterparts due to my prompt reply and action towards various issues.
• I’m able to work calmly under pressure and deliver within SLA.

Confidential

Professional Programmer and QA Tester

Responsibilities:

• I’ve been assigned in the Projects team.
• My role is to perform development of enhancement work Polisy Asia.
• Despite being a fresh graduate, I can adapt quickly with the modern technology I’m using which is Smart 400. Hence, I’m able to perform well on the projects I’ve worked on ever since.
• I’ve learned to handle all facets of project life cycle from problem analysis, coding, unit testing, QA support and UAT support, documentation, implementation and finally providing warranty support.
• I’m 100% utilized given projects one after the other, but I’m able to prioritize and deliver on the agreed timelines.
• I was then transferred to the QA team mid-year when the project ended.
• I perform QA testing for the following platform: P400, QNECT, Smart Q and Marco Polo.
• My performance exceeded expectations, that’s why I was groomed to be the next team lead in lieu of our resigned team lead.
• Member of GP2W team too, extra-curricular initiative that organizes team buildings, Friday activities and etc. to promote work life balance.