SUMMARY:

• Have 11+ years of total IT experience. Over 8+ years of successful leadership experience with a reputation for meeting the most challenging organizational goals and objectives. A focused individual recognized for “making seemingly impossible situations work.” A proven and verifiable record for:
• Producing higher performance standards and enhancing productivity during the hour of need.
• Automating processes.
• As a Project lead, always encouraging new ideas from team through collaborative approach and implementing the best to automate manual efforts, increasing the effective resource utilization rate from 60% to 95% in less than 12 months.
• Developing and implementing highly successful strategic plans (short and long term). Established Online Repository for Documents - were made use of in reducing the learning curve of new members.
• Experience in full life cycle project development, including gathering business requirements, design, coding, testing and implementation and ongoing product support.
• Eleven years of functional and technical experience in working on Mainframe technologies. Handled development, maintenance and production support projects.
• Excellent work ethics, self-motivated, quick learner and team oriented. Continually provided value added services to the clients through thoughtful experience and excellent communication skill.
• Core Competencies
• Management:
• Having prior experience of successfully leading or managing a team of 18 ~ 20 technical IT resources with demonstrated progression of increased scope and complexity.
• Managing offshore team and coordinating between Offshore and Onsite teams to work together as a team. Producing monthly key metrics to measure success.
• Developing process for effective problem isolation. Demonstrating analytical and problem solving abilities.
• Determining business impact for technical issues and Analytical approach to problem resolution.
• Ability to understand business process and work directly with customers to solve business issues.
• Handling project transition between organizations.
• SharePoint process development and managing the access levels for the resources.
• Experience in coaching and/or mentoring others for improved performance and career success, which includes the ability to take proactive actions to address issues that may impact team performance.
• Proven experience influencing the outcome of events to achieve desired results.
• Knowledge and experience applying project management methodology and discipline to improve the delivery of IT projects preferred.
• The ability to successfully manage/oversee multiple projects/tasks simultaneously.
• Good interpersonal and communication skills with the ability to interact effectively with others.
• Operations: Scheduling, Batch & Consoles Monitoring
• Monitoring Nightly Batch Schedules and make sure we meet the SLA for any broken pipes by handling them in time.
• Working with the Run books and to make sure they are updated as frequently as possible.
• Experience in managing incidents to completion at a global level.
• Experience in working with Tivoli Identity Management (RACF work).
• Identification of existing users and manage their access levels thru RACF. Removal of all exiting employees from the list to revoke the access levels.
• Handling ad-hoc requests/Alerts from various sources (SRS, email, phone, Fabric).
• Effective use of SharePoint & Lifeline documentation. Manage 100% SLA as a team collaboratively.
• Performing job scheduling as per the developer requirements
• Perform Console Monitoring. Perform Weekly IPLs on the required LPARS as defined in the documents.
• Tracking recurring abends. Increasing efficiency through analysis of recurring failures issues and recommending solutions.
• Documentation & Automation:
• Implementing and managing the common inbox set up - helping in smooth turnover process and helping in reduce the storage space for the company.
• Optimizing the usage of SharePoint for automating timely based activities.
• Part of team, helping to design the logic in automating the process of having STAR tickets created if mainframe job abend.
• Documentation of process, technical knowledge and business knowledge to reduce learning curve of new members. Working with multiple teams to have STAR/Fabric* improvements worked along with Mainframe alerts.
• Worked on Mainframe Efficiency project - helping in remove a lot of jobs from the Current Inventory to reduce the cost for organization using extra mips.
• Application Development & System Programming
• Interacting and collaborating with different groups to develop the project from scratch. Have good experience in project management and tracking the development.
• Have experience in programming the mainframe applications for 6+ years.
• Have developed multiple projects using COBOL/JCL/CICS/VSAM/DB2.
• Experience in all facets of Software Development Life Cycle (SDLC), including requirements gathering, designing, coding, testing, and deployment
• Outstanding technical and analytical skills, with extensive knowledge of COBOL, UNIX, and IBM Mainframe Systems.
• Adept at gathering and documenting requirements, assessing business objectives, and managing all stages of software development and implementation.
• Worked closely with the Business Customers for defining work flows and gathering business requirements. Extremely well organized, with proven ability to multi-task and prioritize workload.
• Mainframe maintenance and enhancement of SUCCESS applications Developer/Programmer/Analyst.
• Worked in troubleshooting, performance tuning, system installations and capacity planning which will be fully utilized in order to obtain efficiency and effectiveness in the organization.
• Confident, inquisitive and passionate about technologies like IBM Mainframes. Have zeal to learn new technology if needed.
• Have experience in handling team size of 18.
• Good analytical and Problem solving skills.

TECHNICAL SKILLS:

Mainframe Skills: COBOL II (11+), PL/I (2+), DB2/SQL/SPUFI/QMF (8+), MVS/JCL (11+), CICS/BMS (8+), VSAM (11+), Z/OS (8+), IMS (6+)

Tools: Used: ISPF/TSO (11+), File-Aid (IMS/DB2) (6+), Expeditor (6+), CTRL-M, PANVALET (6+), CA-7 (5+), CA-11, TWS(OPC - 8+), Endeavor (8+), SAR, $AVERS, SDSF, NetView, SYSVIEW, Omegamon, FTP, NDM, Data Inventory, EZtrieve, Inter Test, IBM Debug tool, REXX (2+)

Open System: C, C++, MS Office, Windows, MS-Access, Outlook & Lotus Notes

Ticketing system: Remedy, Peregrine, SRS (In-house GS tool), ISM (In-house IBM tool)

Database Tools: SQLPLUS, PL/SQL Developer, SQL

Programing Languages: SQL, PL/SQL, XML, Assembler

Operating Systems: Windows XP/2000/98/95,WindowsNT, Win 7, MS-DOS6.0/3.0,UNIX,LINUX

PROFESSIONAL EXPERIENCE:

Confidential, Salt Lake City, UT

Mainframe Production Control - Senior Technical Specialist

Responsibilities:

• As Project was outsourced from GS to IBM, the role stood pretty much same. As a Project Lead & FLM for the project from Bangalore, always be available for the team.
• Supporting a distinct business unit or several smaller functions. Responsibilities are assigned with some latitude for setting priorities and decision-making using established policies and procedures.
• Results used to be reviewed with next level manager for clarification and direction before proceeding.
• Working with the project manager/manager in identifying those project tasks that are most important, establishing clear priorities and making the team understands the larger picture.
• Anticipating and effectively responding to changes in workload and resources.
• Financial Awareness and Understanding has been input to the budget process, and shares responsibility for cost-effective, expense control of assigned projects.
• As an acting offshore coordinator, Use to handle all the communications from Onsite team to Offshore team.
• Building relationships with peers and other departments to achieve objectives, to work as one team and to secure necessary resources not under his/her personal control.
• Balancing team and individual responsibilities. Exhibiting objectivity and openness to others' views. Puting success of team above own interest
• Identification of existing users and manage their access levels thru RACF. Removal of all exiting employees from the list to revoke the access levels.
• Participating in User Tests to make sure of changes put in place was good for outsourcing. Making sure of hitting the target date to meet the production go live dates.
• Keeping the team morale up all the times was more important at times due to project outsourcing and making sure the members to get accustomed to newer work environment.
• Making sure to have the team transition go smooth and post transition to have minimal errors/accuracy mistakes.
• Conducting weekly team meetings to analyze any shift errors if at all, documenting the agenda and minutes.
• Reviewing the recurring abends and generate follow up actions.
• Attending Weekly Management calls to discuss on the issues coming up due to migration/outsourcing.
• Attending Monthly business call with Client to summarize pending issues & emphasize on the issues being faced, if any.
• Monitoring the daily SLA and determine the need for adding additional MIPS if needed.
• Escalating to Global managers on Incidents that may affect SLA.
• Managing Shift Turnovers - especially watching closely take over check list and tasks.
• Ensure timely delivery of Client Reports.
• Providing Shift Turnover feedback to the team.
• Monitoring the Common Mailbox to understand the progress of business requests/alerts.
• Having 1 x 1 with team members - giving and accepting feedback on errors/acknowledging good work/list pending issues.
• Reviewing in time of all daily/monthly/quarterly/yearly/holiday schedules and making team understand of freeze period.

Environment: TWS 8.3, JCL, CICS, DB2, VSAM, COBOL II, Endevor, SYSVIEW, ISM, NetView, Tivoli, Lotus Notes, Outlook. IBM Communities, Lotus Sametime, NDM, FTP.

Confidential, Salt Lake City, UT

Mainframe Batch Support - Senior Technical Analyst

Responsibilities:

• As Project Lead, responsible to produce monthly stats for the month and be presented in monthly All-hands meet. Acting SME for the project from Bangalore.
• Take care of Shift patterns, team ROTA, Leave approvals, Shift accuracy, Turnover accuracy reports.
• Have one on one session with team members every month. Driving the team to excellence in thriving for mini projects.
• Making sure of the Lifeline documents being up to date.
• To have the updated documents be signed off from Application Development community.
• Working closely with scheduling team to have the changes logged into Common Calendar.
• Monitoring Daily job streams and SLAs including weekends.
• Maintaining jobs defined in CDR - Critical Delivery Report.
• Identifying critical feeds for each stream & maintaining critical report delivery times.
• Having team identify the daily average and peak volumes for each job stream.
• Ensuring daily System health check mail delivered on time.
• Having the new team members be trained on all the GS process and procedures including Lifeline & SharePoint.
• Creating lots of documents for the team to go over and have all the procedures written up into SharePoint.
• Verifying the shift errors and ensure error list is kept up to date by the team.
• Interacting with Scheduling team and Application Development teams to have the team understand the changes being put in place.
• Having meetings with Global managers from US.
• Managing Mainframe Efficiency report creation and distribution.
• Preparing and analyzing the monthly metrics and propose process refinement in the monthly all staff.
• Preparing and Conducting All Staff monthly meeting.
• Review of upcoming US holiday tracker for catching up on holiday schedules.
• Reviewing the monthly job schedules and ensuring of no collision with holiday schedule.
• Making ensure of having compliance trainings completed by team and self as needed.
• Security review of access to the team once in a month at least.
• Reviewing the job schedules and changes if any for Options Expiry day.
• Being a BCP coordinator, complete BCAT certification in every quarter.
• Reviewing current shift pattern to against team head count/ efficiency built and makes necessary changes to the shift.
• Having freeze exemption request number be ready to face the situation in case needed during the freeze period.
• Being a SharePoint site owner, have implemented few automation process for manual works. Having control on access levels.

Environment: TWS 8.3, JCL, CICS, DB2, VSAM, COBOL II, Endevor, Omegamon, SRS, JIRA, NetView, Outlook. CDR, Lifeline, SharePoint, Group Chat, MS Office 2010, NDM, FTP, Filezilla.

Technical Specialist

Confidential, Jersey City, NJ

Responsibilities:

• I was working for Confidential account as contingent worker thru Confidential . Joined as Team lead and moved on to role of Technical Specialist as SME.
• Have received President’s award when working in Confidential .
• Have a double Band promotion in recognition of the hard work done.
• Appointed as a Shift Focal point for Client to discuss on the errors done by the team to have it communicate back to team members.
• Been to US as part of a team for Knowledge Transfer to bring the operations to offshore.
• Have been part of the team who created the knowledge repository and documentation created for all the processes we used to work on. Was part of 24x7 support - used to work in multiple shifts, long hours.
• Creating an atmosphere where business partner's issues are dealt with professionally, and in a timely manner. Suggesting solutions that make sense and optimize the value of assigned projects.
• Recognizing the importance of superior quality in providing a competitive edge and Ensuring that reports are precise, timely and accurate.
• Demonstrating sound analytic and diagnostic skills dealing with issues that are loosely defined and/or where information is available but must be further manipulated.
• Breaking a problem down to manageable pieces and implementing effective, timely solutions.

Application Developer

Confidential

Responsibilities:

• Analyzing the Technical Design Document to meet the requirements of functional requirement documents.
• Development of Code for application changes as required/specified by technical design documents
• Preparations of Programs, involvement in Code, code walk troughs and Unit Testing using the test data prepared by GS.
• Interacting with the on-site co-coordinators to get the requirements and clarification of the work details.
• Improve quality and maintainability of code by usage of standard coding guidelines and review Checklists.
• Performing the technical check out during code implementation in the line of business.
• Supports for the all testing phases with focus on faster and “first time right” resolution of defects.
• Draw and analyze the internal and external dependency charts before actually setting up in the tool.
• Identifying the critical path for a particular sequence of the job flow and tried to minimize or avoid the redundant dependencies.
• Considered the allocation of special resources for a set of jobs accessing common tables/objects.
• Created logical group of jobs in one stream based on application and/or business needs.
• Every six months carried out assessment of obsolete jobs and periodically cleaned up the system for both production and test environments.
• For installations using the Tivoli Workload Scheduler (TWS), TWS has been integrated with WLM. This helped in improvement of JCL management and monitoring.
• Reviewing of frequently failing jobs with applications Subject Matter Experts (SME)/ Owners to develop a permanent solution. Analyze the dependencies of frequently failing jobs and determine if the culprit can be moved out of the current stream, which can reduce the risk of job holding up a successor job.
• Batch tuning was a subset of application tuning which primarily focusing on batch throughput, scheduling, timing and resource consumption and improving the batch window to reduce the costs.
• Exploring parallel running of additional streams.

Environment: TWS 8.1, JCL, CICS, DB2, VSAM, COBOL II, Endevor, Omegamon, SRS, NetView, Outlook, CDR, Lifeline, MS Office 07, Connect Direct, FTP, Filezilla, CA-7

Confidential

Mainframe Developer/ Prod Control - System Associate

Responsibilities:

• Involved in preparation of the estimates, analyzing the requirements and preparing program specifications.
• Responsible for code review component wise & deliverable wise.
• Involved for production support activities like ABEND resolution, adhering to SLA and providing permanent fix for redundant abends.
• Involved in resolving production logs.
• Responsible for confirmation/suggestion for business queries with onsite counterpart.
• Involved in defect meetings for resolving defects from development side.
• QA activity management.
• Giving business & Q.M. knowledge transfer to the new joiners of the team.
• Worked on multiple accounts on multiple tools in multiple roles.
• Worked as team member with good reputation of smart worker and a good think tank.
• Handled clients/requests simultaneously.
• Effective and smooth interface with on-site team, helping them with their ad-hoc requests.
• Co-ordinate the work requests and support tasks in Peregrine Service center & Remedy. This includes analysis of the work requests, coding, testing and delivery of work with-in the specified time, by maintaining quality, by following the specified standards and processes.
• 24x7 production support involving fixing of Production abends/user problems.
• Imparting Application knowledge on CA-7, SERVICE CENTER and REMEDY Action request systems to the new resources in the area of production support, through a well-designed induction program.
• Schedule Jobs in Ca-7 on Mainframe and unix environment for the application teams that do not have Ca-7 knowledge and helping scheduling teams on complex designs.
• Also, Schedule the Connect Direct (NDM) Scripts to run from Ca-7, to transfer the files from source to destination using Ca-7.
• Providing 24x7 support to any type of scheduling request like create a new job and new scheduling groups & Bouncing the Ca-7 agents, changes in the schedules.
• Schedule batch Jobs and test in test Environment and QA-environment and migrate into Production.
• Analyzing the need and giving solution to the complex scheduling to the Clients
• Co-ordinate with functional & DBA team to STOP and START the applications during the maintenance or Migration.
• Production Change Management & Incident Management:
• Creating, Reviewing, Approving & implementing change records involving Ca-7 for new / existing Applications.
• Keeping track of Incidents that were caused due to Ca-7 & resolving them.
• Effectively handled client Coordination from offshore in the absence of Onsite Coordinator during his vacation period.
• Guiding the operations team to monitor the jobs effectively.

Environment: OS/390, Enterprise COBOL, DB2, VSAM, SYNCSORT, JCL, TSO, ISPF/PDF, SQL, Expeditor, File-Aid, File-Aid for DB2, Endeavor, IBM Utilities, MQ Series, SPUFI, BMC, QMF, CA-7/CA-11.

Confidential

Mainframe Developer - Software Engineer

Responsibilities:

• Have developed Student test registration site using COBOL/JCL/CICS/VSAM/DB2.
• Developed forms and reports using COBOL II, VSAM, CICS, JCL.
• Submit post implementation change requirement, errors and bugs for corrections, as per Test Cases.
• Developed the reports by using the tables specified in the functional document.
• Interact with Client Business Heads, SMEs and collect requirements.
• Perform requirement analysis and prepare specifications and flowcharts.
• Assign work orders to team members and perform code reviews, testing and deployment
• Designing database for the developed programs.
• Involved in developing logic and algorithms for the purpose of programming.
• Fix the problems in the applications, if any, after deployment.
• Work directly with Business Heads, Accounting Departments and IT teams throughout integration testing.
• Created various reporting programs.
• Assisting end users in using the software applications.
• Keeping a record of best practices followed in the project for future use.
• Involved in Preproduction Testing (monitoring environment performance) for reducing mainframe operating costs.
• Provide 24x7 Mainframe and Unix Autosys production job coverage.
• CA7 Automated Scheduling System/CA11 Automated Restart System & TWS
• Monitor production batch processing on system to ensure timely completion.
• Fix abends if possible, and restart the job using Scheduler.
• Report abends using REMEDY/PEREGRINE if not correctable by Production Support.
• Set up and/or modify definitions and schedules for new or existing mainframe production jobs in current plan.
• Set up parameters for new mainframe production jobs.
• Answer questions put forth by user community and maintenance programmers
• Use Endeavor to update JCL, Control parameters and cataloged production job procedures
• Provide afterhours support for emergency program packages.
• User updates for fixing the abends in some cases will be moved through Panvalet
• Set up new and/or change production job requests submitted by programmers
• Monitor DISK volumes to avoid out-of-space conditions
• Using SAREXPRESS setup new and/or change report definitions, distribution IDs and ownership of reports
• Reprint lost or missing reports
• Monitor SAR REPORTS free space to insure sufficient space to create reports.
• Monitor for tickets assigned to AUTOSYS Production Control
• Monitor for tickets assigned to LM Production Control
• For Ex: For the month of January there were 37 tickets assigned and completed for Autosys; 15 assigned and completed for LM Production Control; and 193 tickets written by Production Control for job abends.
• Raising tickets as soon as alert appears in TSM Netcool as node goes down.
• Monitor Lotus Notes database X NETWORK for mainframe and autosys requests
• Verify proper authorization of persons requesting batch JCL be submitted to mainframe for execution
• Facilitate user requests for production batch JCL submission to mainframe.
• Have involved in Weekend IPLs for the system. Carry over Pre IPL/ Post IPL activities.
• Participated in IPL activities along with Sitman team.