SUMMARY

• Mainframe Developer with 13+ years of Total IT Experience in Enhancement and Production support projects with hands on experience in CA GEN (Cool:Gen), Mainframe JCL, COBOL, DB2, VSAM, CICS.
• Possess CoolGen experience in GUI Window and Batch mode systems.
• Good experience in performing Requirement Analysis, Impact Analysis Document, Program Specifications, Unit and System Test Scripts, Customer Acceptance Test Scripts (CAT) and Implementation Checklist for application enhancements.
• Worked on production support CA7 job Monitoring, Abend fixing, Job scheduling.
• Worked on CA GEN 8.5 GUI Window and Batch program modes.
• Worked on Coolgen Generated JAVA EJB and Web Services.
• Good experience on GUI Window C program with native Web Services integration.
• Good Knowledge on Toolset, Debug Trace Facility, Diagram Trace Utility
• CICS Explorer, Client Manager, Host and Client - Server Encyclopedia.
• Good working knowledge on mainframe tools like AQT, SPUFI, QMF, ENDEVOR, CA7, CICS Explorer, IBM File Manager, CA File Master, Abend Aid, etc.,
• Having experience in Insurance, HealthCare and Automotive domains.
• Good planning and coordinating skills for deliverables launch schedule and KT handover to support team prior to implementation and provide warranty support.
• Good knowledge on Quality processes for defect free delivery.
• Good experience in performing Application enhancements in Requirement Analysis, Impact Analysis Document, Program Specifications and database design, Unit and System Test Scripts, Customer Acceptance Test Scripts (CAT) and Implementation Checklist.
• Good hands-on knowledge on database designing for creating new tables and altering old tables and writing optimized SQLs.

TECHNICAL SKILLS

Primary Skill: COBOL, JCL, DB2, VSAM, CA GEN 8.5/CoolGen

Database: DB2, VSAM, Oracle

Version Control Tool: Toolset, CA GEN Studio, GuardIEN, Host Encyclopedia, Endevor, Changeman, SVN, VSS, LIMA

Other Tools: Diagram Trace Utility, Debug Trace Facility, CICS ExplorerAQT, SPUFI, QMF, Xpeditor, CA-7, CA- File Master, IBM File Manager, IBM Debug Facility, HP ALM, ServiceNow, JIRAOS Environment IBM Mainframe Z/OS, Windows 10

PROFESSIONAL EXPERIENCE

Confidential, Greenville SC

Senior Associate

Responsibilities:

• Working as Mainframe Technical Lead in Client Specific Project in Claims portfolio in Mainframe JCL, COBOL, DB2.
• Responsible for end-to-end software deliverables starting from requirement gathering phase till production launch phase. Responsible for delivering minor changes which come as Incidents, conducting weekly project status call where the ongoing, completed, new changes explained in detail to clients and highlight any potential risk in meeting the deadline. Provide the JIRA, Service Now and Weekly Status Report updates.
• Engage in functional requirement walk thru session with clients and gather the requirements. Define Cognizant’s scope of work with respect to system functionality and dependency, raise queries on the unclear requirements and get clarification and pass it on to the team.
• Perform Impact Analysis in the system and come up with potential change/recompile components and prepares the impact analysis document which includes programs, tables, JCLs, control cards.
• Provide Estimate for the proposed software changes for the Development effort, share it with clients and clarify/justify with the number of change components and the size of change it involves wherever the client feels the effort is. Responsible for revising the estimate based on requirement change and get the estimate approved by clients.
• Prepare high level design document which include network diagrams, flow diagrams, program changes, database changes, report layout changes, User Interface (screen) changes. Prepare System Test (SYT) Scripts and Customer Acceptance Test (CAT) Scripts and share with project team and CAT Users. Schedule meeting with clients (MET TL) and MET Disability design review team for all design presentation, explain the changes on the impacted components and resolve client’s queries.
• Take up complex program changes such as introducing new feed to downstream system, developing new programs for new reports, SQL optimization and write dynamic JCLs.
• Write new JCLs, COBOL-DB2 programs for new claim reports and modify existing JCLs, COBOL-DB2 programs.
• Work with PII data and HIPAA data and ensure reports are being transmitted in secured FTP Method.
• Perform the peer review for coding, unit and system test results and capture the review comments in review log, assign and track System Test and CAT defects to closure. Responsible for obtaining pre-implementation sign-off from project stakeholders.
• Prepare the implementation plan for the software release and provide walkthrough session to all the stake holders. Involve in pre-implementation activities such as smoke test and ensure the production is working fine before implementation. Engage in implementation activities and co-ordinate with operations team for code promotion, Database activities including program bind, new table/column creation and refreshing/bouncing the online environments. Post implementation, perform IT checkout, validate the online screen flows, and pass on the results to Business users for their checkout. Connect with business and ensure if the changes are working fine and get Post-implementation sign-off. Provide the 30 days post implementation warranty support for the implemented changes.

Environment: JCL, Cobol, DB2.

Confidential

Senior Associate

Responsibilities:

• Worked as a CoolGen Technical Lead with hands on in CA Gen/CoolGen and Mainframe Technologies. Led Customer Service Workstation (CSW) Online Real time application which was primarily used in Client Call Centre portfolio.
• Take complete ownership in delivering application changes for Annuity product releases every quarter (Spring, Summer, Fall and Winter releases). Responsible for delivering small enhancements which come as Incidents.
• Led a team of four members and guiding them technically and functionally. Responsible for prioritizing the tasks and assign to team members and track to deliver.
• Conduct CoolGen Technical Trainings to team members periodically and help them leverage the skills. Co-Ordinate with different stake holders of the project and ensure things are done within the stipulated time as per the project schedule.
• Responsible for coordinating with all stakeholders of the project and publishing regular status to all through weekly status reports.
• Perform Requirement Analysis and Impact assessment on solution proposals using object cross reference and estimate the overall effort of the project. Organize requirement clarification sessions with Clients for better understanding of the complex requirements. Prepare query log and capture the requirement clarifications from clients and store it in share point for knowledge purpose.
• Responsible for preparing High level for in-scope software changes and coordinating with all stakeholders to get the approval of the proposed design. Responsible for preparing Micro design document (low level design) for software changes detailing to Database design with ER Changes, code changes with or without recompiles, User Interface (Screen) Changes.
• Use Model Subsets for check out and check in Encyclopedia with required scoping object and protection levels.
• Prepare Unit Test Scripts after completing the Macro and Micro Design Documents for each of the requirement with positive and negative scenarios with multiple iterations. Responsible for preparing External Design Document (EDD) for copybook changes and sharing with the upstream and downstream systems for aligning the changes across impacted applications.
• Ensure Backup of CoolGen Model is taken before making any changes to source repository. Responsible for making CoolGen Model Entity changes and transform into physical changes in lower development model. Generate CoolGen Programs after Model Entity Changes and resolve the model consistency error if any.
• Make DB2 database changes aligning to CoolGen Model Changes thru retransformation and verify the changes by loading and unloading test data and ensure database is in R/W mode.
• Verify the RI triggers created/modified when making changes in Entities.
• Prepare Work Breakdown Structure and delegate the individual tasks to team members. Review of code changes with the help of code review checklist. Review the Configurations Items (CI) Log for code changed and recompiled software components for a particular project release. Review the Bind requests and table load requests and verify if the process is successful.
• Perform load module packaging by grouping action blocks, proc steps, EABs.
• Delegate Unit Testing Tasks to team members and do peer review of test results captured against the unit test scripts. Responsible for migrating the unit tested CoolGen source code to system test environment and deliver the executables/code to QA team for system Testing. Responsible for providing support to QA team during system testing defect/clarification and ensure defect is fixed with in the stipulated SLA given by client. Assess and Delegate medium and low complexity SYT defects to team members and track to closure. Work on SYT Critical Defect that must be resolved within a business day that requires strong technical and functional capabilities and provide permanent fix.
• Once system testing is completed, promote the CoolGen Entity, Database Changes and Code Changes to User Acceptance Test environment for UAT testing and deliver the code to Client UAT users. Raise a service now ticket for deploying new version of software on UAT user machine and provide the UAT code for installation.
• Provide support to UAT users during UAT testing defect/clarification and ensure defect is fixed with in the stipulated SLA given by client. Assess and Delegate medium and low complexity UAT defects to team members and track to closure. Work on Critical UAT Defect that must be resolved within a business day that requires strong technical and functional capabilities and provide permanent fix.
• After UAT completed, initiate pre-migration activities two weeks prior to production launch by giving email notification to different stake holders of the project for production deployment.
• Prepare application back out/recovery plan so in case of any rollback decision made, the old production code can be put in place i.e. restore application to original state. Prepare application KT handover document for use of the Production support team after warranty period and organize a KT walkthrough session and explain what changes are going into production with respect to the project requirements.
• Perform a smoke test in Production environment with Business given contracts only for inquiry purpose and capture the screen results in share point. Ensure all screens are working fine, populated with data, navigations are fine from screen to screen.
• Create Change Request for Migrating the software changes (Server Changes) from UAT to Production on the deployment date window and create Endevor packages for production migration.
• Create Windows Packaging Request for installing new version of CSW software (Client Changes) on End User Physical machines on deployment date window and provide the final executable version to the infrastructure team for packaging and deployment. Request the presence/support of CICS and DB2 DBA Teams for performing Online server refresh, Impacted Table Load and Server Bind to DB2 Database.
• On Implementation day, verify if the latest version of CSW is installed on Production machine and follow up with Windows Packaging team in case of any discrepancy. Contact DBA team to execute the packages (Server Code) and verify the migration return code and Request CICS team for refreshing Online Production environment.
• Request DBA team for migrating the database changes from UAT to Production and verify if the changes are looking good. It should match with UAT. Request DBA team for loading data in Production table and Program Bind with Production environment.
• Responsible for performing IT Team Checkout after above said deployment activities. Engage team members for checking the production application screens navigation, data population, display of any warning/error messages, screen hang, etc.
• Work on the Production Issue during IT checkout and resolve it as early as possible within the deployment date window which is usually the Saturday and Sunday. Application must be brought up before the Monday Business hours.
• Communicate to Clients for starting the Business checkout after IT Checkout is done and Co- ordinate with clients and check if the user can use the application and checkout without any issue.
• Communicate to all stake holders that the Implementation process got over after business checkout. Get sign-off from Business for Production Deployment checkout. Support any Issues that come in Production during two weeks of warranty period and provide the fix.
• Document the Issues, Challenges, Defects faced starting from Requirement Analysis thru Deployment and share it with the team so that team can gain knowledge on the application and technology and avoid repeating the mistakes in future. Responsible for conducting Retrospection sessions after each quarterly release for walking thru the Defects and Issues detailing the root cause of the defects, solution, steps taken to prevent the similar defect in future and lessons learnt.

Environment: CA GEN, JCL, Cobol, CICS, DB2.

Confidential

Senior Associate

Responsibilities:

• Worked as a Mainframe Team Lead with hands on in Mainframe - JCL, COBOL and DB2.
• Perform Analysis, Design, Build and Launch for new software requests.
• Write technical specs and test scripts for program changes.
• Write new Cobol db2 programs for rolling out new dealer incentive programs.
• Perform unit and system testing.
• Led three team members and guided them technically.
• Took full ownership of the deliverables and ensure quality and timely delivery from offshore.
• Assign work to the team members and assist them for any functional and technical queries.
• Track work status and update senior management.
• Assess project risks and prepare mitigation plan.
• Prepare issue log and query log for project issues and queries.
• Provide release notes to Release team for software launch on quarterly basis.
• Provide KT to support team about the software changes made.
• Provide warranty support post implementation.
• Perform end-to-end SDLC processes for all enhancement projects.

Environment: Cobol, DB2, JCL.

Confidential

Specialist

Responsibilities:

• Worked as a CoolGen Developer from Offshore in Application Enhancement in GUI Window mode.
• Perform Requirement Analysis, Impact Analysis, Design, Construction, Build and Generation and deployment for new software requests.
• Add new functionalities in existing hospital case management application such as new UI and database for storing patient information, treatment information, etc.
• In parallel to application enhancement, work on Converting existing GUI window application to Java EJB and Web Services using CA Gen Studio.
• Use Model Subsets for check out and check in Client Encyclopedia with required scoping object and protection levels.
• Generate Web Services from Coolgen Server program, deploy it in web server and integrate with Java front end by working with Java Team.
• Use Client Server Encyclopedia for finding impact thru object cross reference.
• Use window and co-operative packaging for grouping the action blocks, proc steps, EABs.
• Write technical specs and test scripts-unit and system test cases for program changes.
• Perform unit and system testing using Debug Trace Facility and Diagram Trace Utility.
• Debug the external action blocks on CICS Explorer.
• Migrate the server code to production server and install client code in user machines.
• Apply fix for post-delivery defects and redeploy the fix on production server and user machines.

Environment: CA GEN 8.5 and Oracle.

Confidential

Senior Software Engineer

Responsibilities:

• Worked as an Individual Business Contributor for enhancement projects from Offshore.
• Perform ID & Assess, Analysis, Design, Build, and Launch Phases for Coolgen and small mainframe enhancements.
• Worked in application Enhancement in Coolgen Window GUI Mode.
• Use host encyclopedia for finding impact thru object cross reference, check out and check in subsets.
• Perform Design, Construction, and Code Generation on Toolset.
• Perform Retransformation after adding new attributes to existing entity and Generate DDL for physical database change.
• Debug the server action blocks, proc steps using Debug trace facility and debug client action blocks, proc steps using diagram trace utility. Debug Sever EABs using CICS Explorer.
• Perform System update for migrating the code from lower environment model to production model using GuardIEN tool.
• Provide Knowledge transition to Production support team before launch of the deliverables.
• Make CA7 job scheduling changes and database changes for launches by submitting SNOW tickets and working with operations teams.
• Provide warranty support and defect fix.

Environment: CoolGen 7.6, COBOL, JCL, DB2

Confidential

Senior Software Associate

Responsibilities:

• Worked as software developer on enhancement and production support systems.
• Perform model subsets for making changes in Online Block mode in host encyclopedia.
• Make small enhancements such as adding a new field to existing online screen, premium amount calculation business logics in action blocks.
• Test the changes using Debug Trace Facility.
• Perform online packaging for grouping screens, proc steps, action blocks into one load module.
• Migrate the changes from test model to production model using host encyclopedia migration.
• Add generated load module from coolgen staging libraries to Mainframe Endevor load library.
• Provide L2 production support for Mainframe Batch jobs.
• Good experience in CA7 job forecasting and monitoring late queue jobs.
• Good analytical and problem-solving skills for abend fixing.

Environment: COBOL, JCL, DB2, CICS, CoolGen.

Confidential

Senior Software Associate

Responsibilities:

• Worked as an Application Developer for enhancement and production support system.
• Understand requirement and prepare impact analysis documents.
• Prepare technical design specifications and unit test cases.
• Take model subsets and make program changes.
• Perform small GUI window changes such as adding a new field and push buttons to existing GUI screen and adding business logic in server procedure steps.
• Compile the changes using toolset and host encyclopedia.
• Test the GUI changes using Diagram trace facility.
• Code and Unit Test for various request and enhancement work.
• Involve in Production implementation thru Endevor version control tool.
• Provide level 2 production support for Batch jobs.
• Good experience in CA7 job monitoring, abend fixing and job scheduling and forecasting and monitoring and resolving late queue jobs.
• Good analytical and problem-solving skills for abend fixing.