SUMMARY

• Currently working as a Senior Software Developer for the client Confidential Company from Michigan, with a total experience of 10 years.
• The focus has been on delivering Mainframe solutions to clients so that their back end systems work around - the-clock uninterrupted. Design, Coding, Testing, Implement & post production support of COBOL/DB2 programs.
• Gathers information from the system, analyzes program and time requirements, and prepares documentation to change existing programs.
• Experience in leading teams, involving into multiple activities. Production Maintenance, development, support, Disaster recovery and Migration.
• Write design specifications for projects or enhancements to existing programs to support business requirements.
• Develops test plans to verify logic of new or modified programs. Identifies issues as appropriate.
• Assists in resolving production support problems. Develops and suggests alternative approaches to resolving problems.
• Involved in user reported Issues - Root cause analysis & its fix. Managing MF batch jobs & online transactions.
• Fixing Job failures/Transaction ABEND - Data Issues & Problem Management. Proactively identifies process improvements that reduce support cost and effort.
• On site Mainframe Technical Lead Mentoring and leading the offshore team.
• Good experience in software Projects in Insurance, and Retail Domains.
• Understanding the business process and updating SAD (System Appreciation Documents) & Preparing PDP.
• Good communication skills, interpersonal skills, self motivated, quick learner, team player.

TECHNICAL SKILLS

Technology: Mainframe, Unix basics

Languages: COBOL, JCL, CICS, VSAM, EASYTRIEVE

Database: DB2, SQL

Mainframe Tools: Change man, Endeavour, ISPF, File Aid, File Manager, Fault Analyzer, DTCN, Expeditor, SPUFI, IBM Utilities, FTP, REXX, PANVALET

Scheduler: ESP Workload Manager, CA7

Operating Systems: MVS, Windows

PROFESSIONAL EXPERIENCE

Confidential, Dearborn, Michigan

Sr software Developer Mainframe Developer / Production support

Responsibilities:

• Work with Client business professionals to understand and document new and changing requirements for Client business applications.
• Work with several areas of the business and supporting application environments, including Manufacturing, Marketing, Sales, Engineering/Design, and Automotive Aftermarket.
• Responsible for tracking of trouble tickets and resolution of escalated support incidents.
• Answers technical support queries and implements fixes for application problems.
• Offshore Coordination and providing technical assistance to the team in day today work and assisting offshore team in executing tasks.
• Works on cross-functional teams to proactively address support issues.
• Creates and maintains documentation for supported applications.
• Coordinates with customers to resolve technical support issues.
• Involve in production monitoring of the jobs on Mainframe using CA7 scheduler
• Reporting of status to project team and management.
• Involve in Technical Inspection with Project team to walk through the test results.
• Involve in status meeting to solve any outstanding issues pertinent to release and maintenance request.
• Provided technical expertise for performance improvement of critical processes to enable client to have tangible dollar savings.
• Highly proficient in Client ( Confidential ) mainframe programming and database environments, including COBOL, DB2, JCL,CICS
• Familiar with/skilled in use of Client ( Confidential ) Change Management/Change Control tools including Endevor, Change Man and CA-7
• Highly skilled in standard mainframe development toolsets, including Debugger, File Manager, Fault Analyzer, SPUFI, FTP,IBM Utilities etc. Expertise in ticket management tools Request Centre and BMC Remedy.

Confidential, San Antonio, Texas

Systems Analyst

Responsibilities:

• At ‘ Confidential ’ dealing with applications related to Supply Chain and GM.
• Distribution of Incidents / PPM among the team valuing the priority and requirement
• Responsible for troubleshooting issues, On Call 24/7 Systems Support
• Involved in reviewing codes when required
• Project Coordination with various application teams involved
• As an Onsite coordinator, provided directions, expertise, and feedback and coaching to build the capability of offshore resources.
• Providing support for Batch runs, analysis and solution of incidents regarding report data, resolution of adhoc requests from users
• Mainframe related enhancement and code changes based on partner requirements and business needs.
• Periodic monitoring of batch and queues, followed with resolution in case of any unforeseen failures.
• Regular code changes are done which are installed to production during change windows.
• Experienced in debugging programs using expeditor tool to find defects/ answer queries from customers.
• Responsible for preparing Weekly Report consolidating status and metrics and be aware of all the intricacies that are involved in the problems, issues that affect the applications. All these will be presented to the Application Manager and with offshore team, thereby maintaining the transparency in the project.
• Preparing Monthly Reports for downstream users.
• Created functional specification documents, system flow diagrams using MS Visio and data flow diagrams across multiple systems.
• Worked on providing permanent fixes for frequently failing jobs.
• Providing support to Web Team, as data is passed to Web through MQ.
• Used DB2 utilities to LOAD and UNLOAD data from Production to TEST to make test environment ready.
• Worked on Easytrieve to automate tasks and also to generate reports.
• Performed FTP data file transfer to send data feed to and from Mainframe to open system downstream applications.
• Have expertise in implementing checkpoint restart coding to avoid deadlocks and job failures.
• Involved in mainframe disaster recovery health checks.

Confidential

Systems Analyst

Responsibilities:

• As Offshore coordinator, provided directions, expertise, and feedback and coaching to build the capability of offshore resources.
• Providing support for Batch runs, analysis and solution of incidents regarding report data, resolution of adhoc requests from users
• Mainframe related enhancement and code changes based on partner requirements and business needs.
• Periodic monitoring of batch and queues, followed with resolution in case of any unforeseen failures.
• Regular code changes are done which are installed to production during change windows.
• Experienced in debugging programs using expeditor tool to find defects/ answer queries from customers.

Confidential

Program Analyst

Responsibilities:

• To Provide Permanent fixes for the defects caused by the Programs.
• To provide solutions to the Incidents raised by Insured and client.
• Coding as per requirement specifications
• Performing Unit testing and Integration Testing
• Preparation of the Unit Test Plan and developing test cases.
• Worked as the Incident Support Coordinator from Chicago
• Involved in on call support team activities and adherence to SLA
• Attending client meetings, providing Weekly and Monthly Status Reports on Incidents and Defects.
• Production checkout and production deployment support.
• Offshore coordination.