SUMMARY

• Over 9 years of Software Development and Production Support experience in IBM Mainframes
• Expertise in business process engineering and software development life cycle (SDLC) including analysis, design, development, testing, implementation and support of software applications in Mainframes.
• Expertise on all the dimensions of Production Support and Enhancements.
• Expertise in COBOL, JCL, DB2, VSAM, REXX, CLIST, IMS, STORED PROCEDURE and utilities in TSO/ISPF.
• Expertise in DB2 tools QMF, SPUFI and FILE AID.
• Experienced inENDEVOR, CHGMAN for Versioning the code.
• Experienced inXPEDITOR, INTERTEST, and FAULT ANALYZER for debugging.
• Experienced in all aspects of testing including creating Test Plans, Executing Test Scripts, Unit Testing, Integration Testing, Performance Testing and User Acceptance Testing.
• Expertise in managing the team right from categorizing the requirements and engage the corresponding team to come up with the action plan for the short and long term solutions.
• Being an SME for the current application, worked with BAT and other business and provided the technical/business resolutions for critical application issues.
• Expertise in Teradata and working experience in Mainframe Teradata ETL processing.
• Experience in Business Verticals like Healthcare and Communication.
• Have working experience with the client (Business Alignment Team and Business Team) and excellent in leadership, inter - personal, problem solving, and communication skills.
• Have strong knowledge to progress from requirement till implementation and support.
• Good knowledge on Linux shell scripts and Python scripts.

TECHNICAL SKILLS

Hardware: IBM Z/900

Operating Systems: OS/390, MVS,Linux, Windows

Languages: COBOL, JCL, SQL,EASYTRIEVE, DYLAKOR

OLTP: CICS, IMS

Databases: TERADATA, DB2, MS ACCESS 2000

Scripting Languages: Linux Shell Scripts, Python Scripts

File Organizations: PS, PDS, VSAM, GDG and TABLEBASE

Tools: & Utilities QUERYMAN, TSO, IBM DEBUGGER, XPEDITOR, CHANGEMAN, SORT, IDCAMS, FILE MANAGER, QMF, SPUFI, FAULT ANALYZER., FILEAID, SAR, CA7-SCHEDULER, EZEDIT

Domain: Telecommunication Services and Healthcare

Add-Ons: VB SCRIPT, HTML, C

PROFESSIONAL EXPERIENCE

Confidential, St Louis, Missouri

Environment: IBM Z/OS - COBOL, DB2, JCL, TERADATA

Responsibilities:

• Playing the role of Mainframe technical lead and handled production Support by fixing tickets within the SLA time.
• Handling 5 of the different billing systems support activities including a federal client application.
• Leading a team of 4 members for the Production support activities and assign tickets.
• Applications uses DB2 and IW Teradata as a Database repository and has strong knowledge in the DB2/Teradata, Fast Load and Fast Xport in the database. Having a good knowledge in the SQL queries.
• Handling Oncall support on a rotation basis within the team for all the billing support applications.
• Monitoring of daily, weekly and monthly batch cycles to have them complete within SLA time.
• Responsible for creating implementation plan and Back-out plan for all production fixes.
• Interaction with Business SME in resolving production issues within the given SLA.
• Successfully automated the interaction between B&R system and the Teradata DB system.
• Built a technical flow to track all the changes that isbeing done to the production systems.
• Work on release document reviews during the release process.
• Identification of Issues Confidential early stage and preventing possible outages in the application.
• Solve Job Abends in Production Systems.
• Document the lessons learnt during issues and outages and create technical and process job aids.

Confidential - Woodland Hills, CA

Environment: IBM Z/OS - COBOL, DB2, JCL, IMS DB/DC

Responsibilities:

• Responsible to gather the business requirements & frame the requirements
• Responsible for understanding the business & the technology of the client system.
• Responsible for interacting with the Well point business representatives and understanding the business requirements (recommendations).
• Responsible for participating in requirement gathering and come up with the Technical requirements.
• Responsible for creating Level of Effort for the business requirements
• Responsible for analyzing the impacts for the WGS/STAR Membership application.
• Responsible to setup a meeting with Development team, SME’s, application architects and create Design flow.
• Responsible for creating Functional Design Document/Maintenance documents.
• Walkthrough the TDD/Maintenance document with Developers, Tester, Users and stakeholders.
• Responsible for creating Test cases, Test plans and Test data and perform the system testing, which includes a setting up a Case, Group and subscribers into the WGS systems.
• Responsible for creating implementation plan and Back-out plan.
• Have taken up Analysis Review and Code review for the enhancements undertaken and ensured that quality deliverables are sent to the clients.
• To collect data for metrics for establishing the quality process.
• Actively involved in membership related activities like Enrollment, Disenrollment, Re-instatement of subscribers.
• Have acquired In-depth knowledge about the tools available with Well point Group systems. They Include,
• Change man, a configuration management tool
• IBM Debug, a debugging tool used for COBOL programs.
• File-Manager, an interactive software product that increases data processing productivity.
• Fault Analyzer, which intercepts and analyzes application program failures.
• IOF (Interactive output facility) used to see the output of each job.
• Dispatch, tool used to display the report.
• EZEDIT is the tool used to search for a module in the WGS systems and make changes if necessary.
• Table base, tool used to view the table base contents.
• Have also acquired advanced knowledge of the following internal proprietary tools which include.
• Rational clear quest, tool used to log defects and provide remedies for the defects during testing cycle.
• Service center client, Is the tool to create RFC (Request for change) for each project that we are implementing.
• Eforms, Is the tool to get signoff for each every phase in the development cycle.
• On-demand, internal tool where we can view all the letters generated for customers.
• Cognizant 2.0, is an on-line quality assurance system to keep track of all the deliverables respect to the project.
• Have acquired a well-honed understanding of the type of technological information that must be gleaned from the U.S. client in order to maximize effective implementation

Confidential - Woodland Hills, CA

Environment: IBM Z/OS - COBOL, DB2, JCL, IMS DB/DC

Responsibilities:

• Involved in Requirement Gathering, Estimation of the SSCR, Impact Analysis, Preparation of Detail Design, Coding, Unit testing, Code Review, Technical and Domain assistance, Unit test results review,
• Responsible for understanding the business & the technology of the client system.
• Analysis, Design, Coding, Unit Testing and Implementation for the requirements raised
• Have handled a development project independently right from the stage of analysis of requirements to testing.
• Design review and Code review for the various development activities being handled.
• Present the Technical design document to the stakeholders and receive sign off in the technical design.
• Communication with Client, Implementation support, System Integration Testing support and User Acceptance Testing Support.
• Lead a team of 7 to handle a customized small change request that was highly noticed by the business.
• Acquired In-depth knowledge about the following tools used in the project. They Include,
• Changman with which compilation and promotion to test and production regions are done.
• Debugger with which we can simulate the online screens and test.
• File Manager with which we can make use of editing large files with various fields.
• Fault Analyzer, which intercepts and analyzes application program failures.
• IOF (Interactive output facility) used to see the output of each job.
• Dispatch, tool used to display the report.
• EZEDIT is the tool used to search for a module in the WGS systems and make changes if necessary.
• Table base, tool used to view the table base contents.
• Have also acquired advanced knowledge of the following internal proprietary tools which include.
• Service center client, Is the tool to create RFC (Request for change) for each project that we are implementing.
• Eforms, Is the tool to get signoff for each every phase in the development cycle.
• Cognizant 2.0, is an on-line quality assurance system to keep track of all the deliverables respect to the project.

Confidential, Atlanta, GA

Environment: IBM Z/OS - COBOL, DB2, JCL

Responsibilities:

• Interaction with Business architects in resolving production issues in generating the service orders.
• Conduct peer reviews and internal audits.
• Responsible for preparing estimations and milestones.
• Follow all the SOX processes for any of the proc or code changes done in the production systems.
• Work on release document reviews during the release process.
• Identification of Issues Confidential early stage and preventing possible outages in the application.
• Handle the production request tickets and close them by the given SLA.
• Solve Job Abends in Production Systems.
• Handle all the production support issues, identify the root cause and provide solutions.
• Document the lessons learnt during issues and outages and create technical and process job aids.

Confidential, Atlanta, GA

Responsibilities:

• Interaction with Business architects in preparing detailed designs.
• Conduct peer reviews and internal audits.
• Responsible for preparing estimations and milestones.
• Responsible for coding, testing and implementation.
• Delivery of code modules and preparation of production verification plans.
• Follow all the SOX processes for any of the proc or code changes done in the production systems.
• Work on release document reviews during the release process.
• Identification of Issues Confidential early stage and preventing possible outages in the application.
• Solve Job Abends in Production Systems.
• Handle all the production support issues, identify the root cause and provide solutions.
• Monitoring of all Customer requests on a Daily basis and providing timely status on the requests.
• Document the lessons learnt during issues and outages and create technical and process job aids.
• Assignment of the Customer requests (tickets) to my peers depending up on criticality of the requests. Point of contact for the ticket assignments for my team. Following up with my peers to ensure timely closure of the tickets.
• Maintained the Team Website with latest updates from the Application teams. Tool used is WINSCP to post the updates.
• Creation of Change Management Work Order (CMWO) for the monthly activities and proper closure of the tasks with the CMWO.