Experience Summary:

• 4+ years of experience in Analysis, Design, Coding, Testing & Production Support of application software in Mainframe platform.
• Extensive knowledge and experience as Software Asset manager with extensive expertise in IT tracking software through Asset Manager, finding proof of Purchase via Ariba tool, writing install and uninstall scripts via Net install manager.
• Primary contact person for monitoring and system availability.
• Tracking all the production related incidents via OPAS and working directly with client to provide them regular updates within defined SLA’s.
• Supported the full life cycle of asset management for CIGNA\'s IT and Telecommunications hardware and software.
• Extensive knowledge and experience in COBOL,CICS,JCL,SQL,DB2,VSAM,FILE-AID, TSO/ISPF,CA7 (Scheduler),ACR tool, CHANGEMAN,INFOMAN,SPUFI,IBM UTILITIES ,Robo FTP,Crystal reports
• Creation and maintenance of mainframe execution JCL (jobs) to support system replacement project in User acceptance (UAT) and Production environments.
• Good domain knowledge of the Healthcare, Insurance and Banking & Financial services, Pharmaceuticals Industry
• Responsible for creating and deleting user id’s.
• Strong ability in communicating with Development Teams and ability to work on multiple projects and prioritize workload.
• Developed expertise in client interaction.
• Strong analytical, problem solving, multitasking and strategic planning skills
• Very good exposure to all Quality procedures complying with ISO 9002 standards and CMM – Level 5
• Team player with good analytical, technical and interpersonal skills.
• Proficient in MS Word, Excel and outlook, PowerPoint(Charts,tables,graphs),Visio(Flowcharts)

Certifications

• INS 21 Certified Professional
• Basic Teradata Certified Professional

Key Roles and Responsibilities

• Analyze, Design, Develop & test activities in Cobol,CICS,DB2
• JCL job creation and maintenance
• Primary contact person for monitoring and system availability
• Working directly with client and other teams to meet the SLA’s.
• Documenting and coordinating project activities for internal knowledge base.
• Escalation of issues within OPAS(incident tracking tool) as appropriate
• Scheduling of Jobs via CA-7 scheduler
• Estimate work load
• Resource planning
• Production support

Education

Bachelor of Electronics and Telecomm. Engineering
Confidential College INDIA

Skills Summary

• Programming Languages: COBOL, JCL, SQL
• Databases: DB2,VSAM,SQL Server 2000
• Operating Systems: MVS/ESA Windows 98/2000/XP/2003
• Business Process Tools - MS Excel, MS Word, MS Power Point, MS Outlook, Lotus Notes
• Tools & Technologies: CA7(Job scheduler), CICS, FILE-AID, OPAS,

INFOMAN, SPUFI, QMF, TSO/ISPF, ENDEVOR, ABEND-AID
, XPEDITER, IBM UTILITIES, CHANGEMAN, Rumba FTP, Stonebranch, Enteo Net install, Net Inventory, Ariba, HP Asset centre, Stonebranch, Robo FTP, Crystal reports

Projects Handled

Confidential, (US) (Feb 2010 –Till Date)

Project: Data Center – Infrastructure solutions

Company Overview:

Dell perot systems, foundedover twenty years ago byRoss Perot, Perot Systems is a global provider of innovative solutions and capabilities toclients worldwide.Perot Systems has thedeep industry expertise and a portfolio of interrelated consulting, business process, application, and infrastructure services, necessary tocreate innovative solutions that achieve and sustain measurable results.The different domains are Healthcare, Insurance, Manufacturing, Financial services, Telecommunications, federal government

Project Overview:
This project basically aims at migrating a legacy application called as LRSP to client-server models for Blue cross Blue shield organization. The main job responsibility includes creating new procs, jobs as per the runbooks. Schedule, monitor, balance, and distribute output for all production processing. Abend resolution and restart the jobs to complete the flows, monitoring and escalating Technical issues in OPAS and working directly with client to meet their expectations within the given SLA.

Responsibilities:

• CA-7 job scheduling / Abend resolution and JCL coding
• Production Batch Scheduling and Server Based Application Scheduling
• Problem Diagnosis and working with other engineering groups.
• Escalation of Technical issues within OPAS as appropriate
• Computer Operations manages :
• Online Scheduling
• IMS & CICS
• IMS Master Terminal Operation
• Infrastructure Scheduling
• Test Region Scheduling
• Online/Batch environment switching
• Schedule, monitor, balance and distribute output for all production batches processing regardless of platform.
• Abend resolution and job restarts
• Automated inserting and mail scheduling
• Data Base backup and recovery
• Responsible for all external production data file exchanges.
• Coordinate ad-hoc mailings
• Vendor mail
• Automated mail
• Mail Support Services
• Testing, Validation, and Implementation of New Functionality for Infrastructure Software Releases:
• Create JCL ‘PROCs’ (cataloged procedures)
• Create Documentation and run instructions
• Implement CA-7 (with SB Universal Agent) and CA-Autosys batch flows.
• Develop and implement Automated balancing procedures (U/ACR)

Confidential, (US) (May 2009 –Till Date)

Project: IT Contract and License Management

Company Overview:

The Boehringer Ingelheim group of companies is one of the world’s 20 leading pharmaceutical companies. It is research-driven and dedicated to the discovery, development, manufacture and marketing of innovative human and animal health care products. Boehringer Ingelheim Corporation, based in Ridgefield, CT, is the U.S. headquarters to seven subsidiaries, and a member of the Boehringer Ingelheim worldwide group of companies.

Project Overview:
This project basically aims at software compliance on PC’s, Windows and Unix Servers contract renewals. In addition to that also looks at Annual software support and hardware maintenance contract renewals. The process involves extracting terms from contract, searching for Proof of purchase through Ariba tool, verify that end user needs the software and then Remove/recover software that’s not needed via Net installs scripts through Net install manager.
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Responsibilities:

• License monitoring – Tracking which software are being used heavily and which aren’t being used at all.
• Worked on Software Asset Management (SAM) to optimize investments in software assets.
• Contract reviews to determine whether a new deal is worthwhile, to find out best areas to focus during a renewal and finally to find out which contracts can be exited most easily during vendor consolidation.
• Tracking software Licenses though Asset centre tool.
• Writing Net installs and Uninstall scripts to Add/Remove software from people machines.
• Created various reports using Crystal report and business objects.

Confidential, (UK) (Jan 2007 –Nov 2008)

Project: Secore (Security Core project)

Company Overview:
Citigroup Inc. (Citi Bank) is a major American banking and financial services company based in New York City, formed from the merger of Citicorp and Travelers Group on April 7, 1998. City Bank offers a wide range of investment, banking, mortgage, loan and financial services.

Project Overview:
Citibank is one of the leading Banking and financial holding companies. SECORE is Citibank’s main worldwide Securities Core Custody system. SECORE runs on a platform called "FSA" (Financial Software Architecture) which is a complete run-time environment with inbuilt features such as security management, message processing etc.

Worked on Corporate action messages The System handles all the securities transactions for its clients for which acts as a custodian. It also handles the corporate action notification & the entitlement processing for them. All the notifications happen through SWIFT messages.
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Responsibilities:

• Involved in full project life cycle involving Requirement Analysis, Design, Coding, Testing and Implementation phases
• Involved in preparing the technical design documents and carrying out walkthrough meeting with the IT & Business managers.
• Modified and tested COBOL and CICS programs and JCL codes per the requests of
  business departments.
• Take new scheduling requests from programmers, set up CA-7 job definition, schedules, triggers and requirements.
• Monitor and ABEND resolution of MVS CA-7/CA-11 batch processing.
• Creation and maintenance of mainframe execution JCL (jobs) to support system replacement project in User acceptance (UAT) and Production environments.
• Extensive coding using COBOL, JCL and VSAMs.
• Preparing System test cases and performing UAT activities.
• Gathering Signoffs from Business.
• Preparing End of schedule report and carrying out minutes of meeting with the team. (Both offshore and onsite) at the end of the schedule.
• Use SQL (complex queries) to query the database.

Environment: COBOL, JCL, VSAM, SQL, CICS, CA-7, TSO/ISPF, XPEDITER, ABEND-AID, FILE-AID, IBM UTILITIES, CHANGEMAN

Confidential,USA (US Based Insurance Company) (Nov 2006–Nov 2007)

Project: Claims Rules Engine Production Support

Company Overview:
The Travelers Companies is the largest American insurance company by market value. It is also the second largest writer of commercial property casualty and personal insurance in the United States. The company has field offices in every U.S. state, plus operations in the United Kingdom, Ireland, Singapore, Shanghai and Canada.

Overview:
The Rule engine is System that is used by Travelers in evaluating business rules and hence settles the claims. It’s a very crucial system for travelers. The application raises events at important moments in the business life cycle. The rule engine listens for these events and responds to the situation using a set of rules that have been established by the application administrators. Provided support for the system in live environment (Production) and have a thorough understanding of the system and all the associated applications related to it. Also, worked on HPSD tool (HP service desk) which is used to analyze the tickets (issue) faced by the customer. These tickets are related to the events, tasks.
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Responsibilities:

• Involved in Requirement Analysis, Coding, Technical support, and Testing and Quality assurance.
• Prepare the Analysis and understanding documents.
• Resource and project planning for optimum usage of resources and seamless delivery for meeting the project deadlines.
• Coded COBOL and COBOL DB2 programs and tested them thoroughly.
• Creating bind strategies and running bind jobs
• Used CA7 (Mainframe Production Control Scheduling) to schedule jobs.
• Monitor and ABEND resolution of MVS CA-7/CA-11 batch processing.
• Used Endeavor to create, stage, and deploy COBOL packages in to production site
• Assurance of fast and error free delivery of requirements within limited amount of time.
• Monitoring the Error events and resolving them.
• Create and modify JCL jobs in production.
• Analyzing the issue mentioned in Ticket and applying appropriate solution.
• Carried out the Change Release (Regression Testing) test schedule where planned changes going to production were routed.
• Provide technical assistance to the team for solving abends.
• Creating Change Request (CRs) as and when required.
• Tracking the work in progress and attending status meetings.
• Performing detailed turnover of all activities performed.
• Giving KT (Knowledge Transition) to newer team members.
• Ensure that the project documentation is maintained as per the Project Life Cycle and all documents are version controlled and maintained.
• Used QMF for executing Query

Environment: COBOL, CA7, JCL, DB2, TSO/ISPF, ENDEVOR, ABEND-AID, FILE-AID, SPUFI, IBM UTILITIES, SMARTTEST, QMF

Confidential,USA (US Based Insurance Company) (Jan 2006–Oct 2006)

Project: Claims Premium Pipeline – Claims Line of Business

Overview:
There are about 29 different desktop applications of Travelers for claims management; Main aim of this project is to combine all these applications in to one web portal (Claims Portal). This was very huge project; on first stage of this project it was required to Reverse Engineer existing system on the basis of different processes (Coverage and Entity processing etc.) considering impact on various databases. This process involved creating High level and detailed level flow diagrams for various modules and document impact on databases in RE templates. Second phase was design phase, which included the coding and testing of the modules and combining them to be available for the web portal.
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Responsibilities:

• As a COBOL developer coded many programs in MQ series, IMS, and DB2 and worked with DBA\'s to resolve database related job efficiency problems
• Resolving project related issues during design and testing.
• Creation of High level and Detailed level flow diagrams for programs.
• Creating RE sheets for impact on databases.
• Creating bind strategies and running bind jobs.
• JCL job creation to compile and run COBOL db2 programs.
• Coordinating with various other concerned groups as and when required.

Environment: COBOL, DB2, IMS, JCL, VSAM, TSO/ISPF, MQ SERIES, FILE-AID, IBM UTILITIES, ENDEVOR