SUMMARY:

• Production Support Analyst with technical expertise representing IBM mainframes, UNIX and Linux corresponding languages and software.
• Strong analytical and troubleshooting capabilities.
• Extensive experience in production support and quality control.
• Ability to interact with people on all levels in a fast - paced work environment with constantly changing priorities.

TECHNICAL SKILLS:

Hardware: IBM Mainframe Computers, Z/OS, OS/MVS/JCL, TSO, ISPF, ENDEVOR, CA-7, and TIVOLI, JOBTRAC,CONTROL-M, Tivoli InFoman, REXX / CLIST,CA Wily,

Mainframe Computers: COBOL, DB2, and SQL, IMS

MS office suite: (Word, Excel, Power Point, Outlook)

JCAP Messaging: HTML, XML, JVM, Scripts, Java, J2EE and Websphere

PROFESSIONAL EXPERIENCE:

Confidential, Maryland

Sr. Production Support Admin

Responsibilities:

• As a Production Support Admin for First Data USA I Monitor event correlation, my variety technologies and activities in architecture, development and operational support.
• Strong experience in problem and change management reporting and processes.
• Experience in working with technical data and understanding complex technical terminology.
• Proficient in Microsoft office tools: Excel as well as SQL database.
• Able to produce statistical data/charts/graphs.
• Proven success in delivering projects within a specified timeframe, while ensuring customer satisfaction.
• Proven problem solving skills from problem assessment to solution selection.
• Ability to handle multiple projects and assignments, Able to demonstrate critical thinking, providing options recommendations and additional actions relating to resolving issues, mitigating risk and resolving escalated items.
• Working technical knowledge of software applications and hardware systems.
• Ability to understand and interface with infrastructure and development organizations, Development, application support, DBA, Network Engineering, Distributed Systems, Mainframe, UNIX, Linux Storage Management, Service Management, Security Operations, desktop, etc) and internal business owners.

Confidential, Lutherville, Maryland 

Production Support Analyst

• As an employee with Confidential (CSC) as a Production Support Analyst for the HIPAA Eligibility Transactions system (HETS) I Analyzes, installs and configure application troubleshoots and monitors and evaluates system Performance.
• Prepares system for operational use and supports operations test.
• Using Cognos I do reporting on daily, monthly, quarterly reports using Excel for the HETS system.
• Monitoring HETS transaction processing using CA-Wily Metric Grouping reporting on abnormal patterns to Unix support and Development.
• On call support for installing patches and upgrades to servers. Monitoring the HETS system to make sure that the submitter transaction process correctly.
• Monitor and troubleshoot time out errors, system errors that occur on the server are correctly processing the transaction in a normal response time.
• Processing Audit process for the HETS Provider GUI (HPG) system, Establishes operational databases, software configuration control and system interfaces for computer system.
• Assist clients in articulating and defining their business requirements and assist in preparing the business case justification for technical investigation in resolving their issues.

Confidential, Woodlawn, Maryland

Senior Production Control Analyst

• As a subcontractor which turn into permanent, working for the Social Security Administration in the Division of Validation and Testing Technology (DVTT) area, perform validation testing in a Large-scale mainframe environment, support and monitor execution test mainframe batch jobs for specific regions, using Dialog Manager, TSO ISPF, PCOM and Control-M According to test plan specifications for programs utilizing DB2 and COBOL.
• Responsible for maintaining run scenario and file hand-off documentation on a daily basis for multiple validations across various CICS regions.
• Analyzed and resolved abnormal termination of system test cycles.
• Utilized MS OFFICE application to maintain data file names and information which were used by analyst and programmers within the validation community.

Confidential, Woodlawn, Maryland

Senior Lead Production Control Analyst/Supervisor

• Fully responsible for third shift staff maintaining a consistent flow of production applications processing by diagnosing production problems, and addressing abends to ensure the successful flow of production schedules.
• This required responding to inbound phone and electronic requests for difficult technical application issues including but not limited to configuration, installations, setups, on-line transactions which required a strong knowledge of all supported applications.
• Ensured customer satisfaction by promptly and efficiently resolving all system problems to a high level of professionalism.
• Effectively communicated and escalated issues to the next level of management support as needed which required fully documenting all issues using; problems, and resolutions.
• Also, duties required acting as the high-level point of contact for all internal development, quality assurance, project management, and client management needing support for all new product releases. These product releases included updates and appropriate software patches in quality assurance and testing environments.
• This Production and Operations Support is performed in an IBM Mainframe environment utilizing DB2, OS/MVS JCL, SYNCSORT, IDCAMS, and other IBM OS utilities.

Confidential, Mclean, Virginia

System Management Analyst

• Employed as a Systems Management Analyst with Confidential (USA) Ability to plan and work effectively under stress, in addition, too prioritizing tasks within tight deadlines; provided support for setup and submission of production batch jobs.
• Monitored production batch job streams utilizing automated scheduler CONTROL-M, TSO and ISPF, too ensure successful completion of batch job streams.
• Managed the day to day support for the production environment across different platforms.
• Design and develop software for the mainframe environment. On a daily basis I defined, analyzed, implemented and resolved automated scheduling discrepancies within CONTROL-M database using pre-formatted screens, thus supporting the continuous modification of the database utilizing various scheduling criteria: add, delete, dependency, job triggering, scheduled and calendar modifications based on developers instructions I reviewed documentation on a daily basis to ensure correctness of schedules, restart/run instructions and contact information.
• Ability to respond to changing requirements and assignments and have a willingness to learn new skills and have the ability to apply good judgment in the context of assignments.
• This Production and Operations Support was performed in a Large-scale IBM Mainframe environment utilizing COBOL, DB2, SQL, JCL, NDM, OFD / UNIX software related problems.

Confidential, Peoria, Arizona

Production Control Analyst

• Employed as a Production Control Analyst with YOH, Incorporated on a subcontract to Confidential Responsible for monitoring production processing, diagnosing production problems, and addressing abends to ensure the successful flow of the production schedules for the Confidential Data Base.
• Developed procedure documentation for reducing manual errors and provide a learning curve for new personnel. This Production Support was performed on a Z/OS 390 IBM Mainframe utilizing COBOL, DB2, SQL, JCL, and NDM.