SUMMARY:

• Accomplished and driven IT Professional with outstanding technical abilities in Network/Server Administration, excellent technical support, interpersonal and training skills, great ability to learn and excel, following the result of over 10 years’ experience.
• Result - oriented with solid work ethic.

TECHNICAL SKILLS:

Operating Systems/Apps: Windows XP/7/8, Windows Server 2008/2012, Microsoft Office Suite 2007/2010/2013/365, Microsoft Lync & Server 2013, Microsoft Office 365 Admin Center, Microsoft Azure, Active Directory, Microsoft Exchange Server 2010, Hyper-V, Sharepoint, SCCM, ESET Endpoint Antivirus, ESET Endpoint Client & ESET Remote Administrator Console, Symantec Endpoint Protection/Endpoint Protection Manager, Norton Ghost 12, Symantec Backup Exec 2010 R3, EMC Avamar Administrative Console, VMware ESXi 5.1/VSphere Client/VMWare Horizon Client, VMWare Horizon View Administrator, Remote Desktop(RDP), Team Viewer, LogMeIn Client, GoToAssist Expert/GoToAssist Customer, Cisco Systems/AnyConnect VPN Client, Viewmail, LANDesk Management, SureSync, Sharefile, Lansweeper, Spiceworks, ZenDesk/FreshDesk ticket system, HP Systems Insight Manager (HP SIM), Barracuda Spam & Firewall V300 Console, GFI Mail Archiver, Sophos Endpoint Security and Control Console, Solarwinds Virtualization Center, ManageEngine AssetExplorer, VEEAM Backup, G Suite Console, Advanced IP Scanner, Total Network Monitor

Networking: LAN/WAN, DHCP, DNS, Cisco Routers, Cisco VPN Client, Cisco Unified Call Manager, Cisco Unity Connection Administration Console, CiscoSecure ACS, Broadview Office Suite Console

Hardware: HP Proliant DL360/380 Servers, Rack/Stack Routers and Switches, Android Mobile Devices, Lenovo-IBM Thinkpads, Canon Copiers/Printers, Dell Optiplex Thin Clients, and HP Small Form Factors

PROFESSIONAL EXPERIENCE:

Confidential,North Bergen,NJ

IT Manager

Responsibilities:

• Managed a team of six IT Support Analyst, four in NJ and two in CA.
• Prioritized various projects in all NJ, CA, & Canada warehouses, including the setup of a new warehouse in CA.
• Managed financial aspects of the IT Department, including purchasing, budgeting, and budget review.
• Advised in ordering IT equipment with minimal budget for new projects including warehouse expansions, upgrading old IT equipment, security cameras, network devices and setup of new offices.
• Worked closely with the security team to upgrade security camera hardware and set up remote monitoring configurations.
• Planned and coordinated the upgrade and rollout of new workstations including PC’s and Touchscreen monitors, as well as upgrading all OS from Windows XP to Windows 7.
• Organized and collected with the IT Support team, the inventory of all IT equipment in all warehouses.
• Maintenance all Windows 2008/2010 Servers and Hyper-V virtualizations in NJ and CA.
• Designed, configured and installed wireless network throughout the warehouses.
• Facilitated server builds and network configurations, including test migrating one warehouse from Hyper-V to VMware.
• Worked closely with ISP vendors to upgrade network functionality in all warehouses with no disruption or downtime.
• Partnered with 3NOM consultants to upgrade all firewall/routers for all 6 warehouses and a disaster recovery plan.
• Connected with the development team on a daily basis to assure that both our network and internal website were up and running with no downtime.
• Monitored network and server performance utilizing Hyper-V, Spiceworks, and Total Network Monitor.
• Developed organizational units in Active Directory and managed user security with group policies.
• Maintained email accounts using Google Admin Console - G Suite, overseeing 320+ email accounts.
• Preserved and improved office phone accounts through the Broadview Office Suite portal.
• Worked closely with our Verizon Account Manager to monitor the company cell phone usage and accounts.
• Documented all warehouse upgrade procedures, equipment, and set ups.
• Oversaw provision of end-user services, including help desk and technical support services.

Confidential,New York,NY

Network Administrator

• Monitored network and server performance using Solarwinds Virtualization Center.
• Supported over 60+ users with basic Windows and networking issues.
• Responded in a timely manner to users support requests via Outlook.
• Monitored and blocked any possible virus/malware threats using Sophos Enterprise Console.
• Applied Sophos application updates to all computers and servers in the company via the Sophos Enterprise Console.
• Resolved email issues users have when sending/receiving using Barracuda Spam & Firewall V300 console.
• Responsible for creating and maintaining Microsoft Windows user accounts with Active Directory.
• Created and administered user email accounts with Active Directory and Exchange.
• Replaced T1 network backup connection to a different provider and reconfigured Dell SonicWall with proper settings.
• Added new software/hardware/user information to ManageEngine AssetExplorer to update the company’s inventory.
• Setup audio and video conferencing for meetings using Smartboard and Creston technologies.
• Applied VEEAM Backup and Restoration to retrieve missing/deleted files or folders for users.
• Created, managed and deployed VM’s using Horizon View Administrator and VMWare Sphere Client.
• Resolved common network issues users have in their VM/Workstations by taking proper steps in determining the errors, usually being configuration and/or hardware.
• Recomposed VM’s for users having issues and errors with their daily operations using Horizon View Administrator.
• Updated old and new network/system documentations including troubleshooting solutions.
• Oriented new users with technologies that COA utilizes.
• Instructed users how to use loan equipment to perform their job duties when they are out of the office.

Confidential,Hoboken,NJ

Network Administrator

• Maintained and supported more than 60+ Windows based workstations.
• Diagnosed, troubleshoot and resolved a wide range of software, hardware and network issues.
• Responded to service request through the GoToAssist Service Desk ticketing system
• Prioritized and escalated issues where required.
• Installed, configured and modified hardware and software to ensure optimal performance.
• Monitored, logged and tracked all phases of help desk support.
• Performed physical set up of desktop hardware and software.
• Managed inventory and tracked all hardware and software using GoToAssist.
• Monitored network and server performance through the VSphere Client.
• Resolved all major issues of the client side with login errors, printing glitches, and connectivity difficulties.
• Network patching, switch/router mounting and basic DNS/DHCP setup, troubleshooting and support.
• Monitored daily backups, antivirus status, shared storage space and network activity.
• Remotely installed, updated and configured desktops using the latest version of Symantec Endpoint Protection.
• Created and integrated Active Directory user accounts utilizing Microsoft Azure through Office 365 Admin Center.
• Utilized Office 365 Admin Center to resolve issues and manage Mailboxes, Distribution List and Email Forwarding.
• Deployed and upgraded users’ desktop/laptops hardware in various office locations within the company.
• Created and deployed over 50+ VM’s for new and existing users through VSphere Client to thin clients.
• Managed and configured individual entitlements for new clients using VMware Horizon View Administrator.
• Prepared and maintained documentation of technologies, standards and procedures.

Confidential,New York,NY

Senior Regional IS Administrator

• Technical lead for servers/desktop/laptop hardware and software issues in the eastern region.
• Evaluated and resolved issues distributed by help desk and logged resolution to FreshDesk ticket system.
• Administer phone numbers, extension, and voicemail using Cisco Call Manager and Cisco Unity.
• Developed and maintained documentation of software applications and standard operational procedures.
• Improved system security through setup and ongoing maintenance of ESET NOD32 Antivirus with zero downtime.
• Responsible for keeping over 300 workstations protected with the latest virus definitions using ESET Remote Administrator.
• Implemented, built, and configured Windows 2008 Server R2 throughout the eastern region.
• Administered and troubleshoot Windows 2003/2008 servers for all corporate offices in the eastern region.
• Built, configured and deployed VMware ESXi 5.1 machines to support migration of physical servers.
• Provided rack and stack for Windows 2008/2012 servers and Cisco switches/routers in all corporate offices.
• Helped coordinate all corporate eastern office moves, maintain vendor and contractor relationships, and ensure there is minimal business disruption.
• Oversaw the Eastern Region 30 month ongoing computer lease upgrades and deployments.
• Assisted the Information System Manager in supervision, training, and mentorship of new employees at the Help Desk.
• Managed and monitored all computer assets, inventory and deployments using Lansweeper.
• Supported Active Directory and Microsoft Exchange Server 2010 by performing user account/group rights management and mailbox creation.
• Resolved and managed Active Directory/Microsoft Exchange Server 2010 general user mailbox issues.
• Managed application deployment and patch management to clients through SCCM.
• Ensured completion of all nightly backup activities for servers and platforms using EMC Avamar backup utility.
• Restored missing, deleted, damaged, and older files using EMC Avamar backup utility.
• Administered all project files/folders syncs through each file server by applying SureSync.
• Took lead in upgrading and converting all SureSync databases from Access to SQL.
• Assisted users in understanding and adhering to enterprise IT standards, policies and procedures.
• Communicated with users by managing and creating Microsoft Lync accounts using Microsoft Lync Server 2013.

Confidential,New York,NY

IS Desktop Support

• Assisted in discovery, research and resolution of technical issues for over 300 users throughout the company.
• Installed, configured and upgraded Windows XP/7 operating systems and software; modified specific application configurations based upon functional area.
• Monitored phone and e-mail requests for technical support in computer and LAN related issues through ZenDesk.
• Responded to requests for technical assistance in person, via phone, and remotely for the following technologies: Windows based end points (Laptops & Desktops), Tablets & Smartphones (IOS & Android), and Microsoft Office.
• Remoted to users’ desktops using RDP, TeamViewer, ChrisControl, or Microsoft Lync 2013 to further assist any software or hardware issue the user is experiencing.
• Performed routine maintenance on all user accounts, data files and Microsoft Office/CAD software.
• Installed, configured, and maintained the functionality of company desktop systems, together with peripheral attachments and software.
• Supported users in securely uploading, sharing, and storing project files and folders to clients through Sharefile.

Confidential,Parsippany,NJ

IS Consultant/System Analyst

• Provided on-call desktop support and Help Desk coverage, on a rotated basis.
• Troubleshoot desktop calls which include data recovery, file/folder transfers, as well as ghosting & cloning images.
• Assembled and configured computers, monitors, and peripherals, such as printers, scanners, and related hardware for over 300 users.
• Installed, configured and upgraded operating systems and software; modify specific application configurations based upon functional area.
• Repaired, replaced, exchanged, and/or upgraded personal computers, laptops, printers, and all other associated peripheral components, such as computer processors; motherboards, hard drives, interfaces, power supplies, etc.
• Troubleshoot and solve connectivity issues from PC to cable issues and to the ports on the switch.
• Assisted staff in the end to end process for destination moves and hardware/software upgrades.
• Reviewed, prioritize, and process troubleshoot tickets; documented the progress towards resolution.
• Configured client laptop/desktops according to corporate security standards.