SUMMARY:

• Work with the latest Confidential technologies to solve real business problems
• Troubleshoot and solve complex information systems challenges
• Experience with Mergers/Acquisitions - Primarily internal integrations.
• 10+ years in an Information Systems field such as systems engineer/administrator, network engineer, or consultant, responsible for Confidential Exchange migration, Active Directory consolidation, Exchange integration, virtualization, storage capacity, and providing superior hands-on client support
• Proven ability to gather and assess business requirements, develop and present solution alternatives, produce design and migration strategy documents, provide guidance and knowledge transfer to client staff and test/implement approved design
• Core skill set including industry knowledge of MS Exchange migration, integration and virtualization, PKI, Directory Services, Federation Services, Identity Management, Rights Management
• Mid-to-expert level knowledge in one or more of the following Confidential products:
• Active Directory Domain Services 2008 or higher
• Active Directory Lightweight Directory Services (ADLDS)
• Active Directory Rights Management Services (RMS)
• Exchange 2007-2013
• Powershell Scripting
• Office 365 Cloud Services
• Azure AD and related services (MFA, SSPR, RMS)
• Identity Access Management (VMWare Identity Manager, Familiarity FIM)
• Active Directory Certificate Services (AD CS)
• Active Directory Federation Services (AD FS)
• SSO Utilizing ADFS and VMWare Identity Manager
• Leadership roles on projects and small team lead 
• Follow ITIL Change Control and Agile Scrum Framework

AREAS OF EXPERTISE:

• Versatile Skillset
• CIW Design Certificates
• Leadership and Management
• Network +
• Security +
• Project +
• A+ Certified Service Technician
• Confidential Certified Professional
• Highly Organized

PROFESSIONAL EXPERIENCE:

Freelance Engineer/Consultant

Confidential

Responsibilities:

• Support Exchange, Skype for Business, Onedrive for Business, Sharepoint
• Provided excellent customer-facing technical support for Confidential Exchange Online to small businesses and enterprises
• Verified/Validated/Adjusted DNS Records (A, CNAME, MX, Autodiscover, etc.)
• Worked seamlessly with a team of technical experts to troubleshoot cloud-based Office 365 issues for customers
• Assisted customers in performing migrations including: PST export/import, IMAP, cutover, staged and hybrid
• Managed SharePoint permissions, Performed troubleshooting for SharePoint and OneDrive for Business technical issues
• Intune Mobile Device Management
• Security and Compliance
• Excelled in providing excellent customer service remotely to meet customer needs, earning employee of the month on two separate occasions
• Identity Management
• Azure Active Directory, IAM and ADConnect
• PowerShell Management of O365 environment

Confidential

Sr. Associate Messaging and Directory Services

Responsibilities:

• Administer Hybrid Exchange/Office 365 Messaging environment.
• Implement and maintain email and groupware systems, including associated servers, operating systems etc.
• Mobile Device Management Airwatch/Intune - Deployment and Administration
• VMWare Identity Manager
• Exchange DLP and Compliance Administration
• On-board and off-board users in AD via powershell scripting for automation.
• DirSync/AdConnect
• First line of defense for all email related issues, troubleshoot and fix system problems and service requests, and provide high-level technical support.
• Server 2012 Management and Administration - Powershell Scripting, ADFS, DFRS, IIS, Cert Management
• Maintain and administer Active Directory, GPOs, and Network File & Print Services, Access Management,
• Document SOPs for messaging system and directory services.
• Assist IT Manager and Desktop Support with miscellaneous issues that may arise on a daily basis.
• SCRUM/Agile Software\Project Development Planning Methods
• Software Project/Demonstration planning and presentation to Shareholders.
• Discovery new IT/Business needs and present and provide associated solutions.
• Labtech Management

Confidential

Messaging and Directory Services Engineer

Responsibilities:

• Tier 3 Team Lead - Tier 2 team of engineers consisting of four members
• Handled Escalations from Tier 2 team. Provided direction and guidance.
• Familiar with Cisco IronPort C and M Class appliances
• Confidential Exchange experience in a 10,000 user plus environment
• Work in a team environment as well as independently
• Experience with Confidential Active Directory, AirWatch MDM Server, Lync Server
• Deploy and administer Confidential Exchange 2010 in an Enterprise environment
• Troubleshooting Exchange 2010 related problems with a proficient understanding of email flow end to end
• Hands-on experience installing, configuring, migrating, and supporting Confidential Exchange 2010
• Analyze and resolve user problems related to Messaging and Directory Services while keeping program Service Level Agreement commitments
• Prioritize and respond to incidents and requests
• Analyze technical challenges and make solution recommendations
• ITIL Change Management best practices

Confidential

Systems Engineer

Responsibilities:

• Provided Leadership on assigned Projects to Helpdesk Engineers.
• Project Planning, design, and deployment. Provide SoW and deliver.
• Coach and mentor team members. Delegate responsibilities. Coordination of software deployment. Provide direction and guidance.
• Handled escalation from Helpdesk Engineers - Team consisted of four members.
• Strong Exchange 2010/2013/Office 365 and AD Administration Server 2008/2012 (Group Policy, OUs, Containers)
• Office 365 Migration from Exchange 2010 utilizing BitTitan Migration Whiz or via PST
• Supported/Managed Hybrid Environment of Exchange 2010/2013 and Office 365 utilizing ADFS
• Powershell Scripting/Management Exchange and Active Directory
• DNS Configuration and Troubleshooting.
• Implementation of ADFS, Trust and AD replication.
• Configure Exchange to accept mail for multiple authoritative domains
• Experienced with impact of merger and acquisitions on AD and Exchange Environments
• Manage MxLogic Email Archiving and Security
• Manage Zix Email Encryption Services
• Utilization of Group Policy for security, software deployment, and various startup/logoff scripts
• Implement and Monitor DAG Management, replication, and High Availability - Disaster Recovery
• Restructured Mailbox Database Infrastructure
• Familiar with EMC Avamar for backup solution
• Provide Proactive Technical support and resolution for Exchange and AD related Issues.
• Experience with Exchange Migrations and Upgrades from 2007-2013.
• Monitor/Maintenance Exchange System
• Perform Active Directory Tasks and Health Checks.
• Implemented Active Directory Migration Tool to manage Accounts/Groups in to support mergers/acquisitions of various companies/domains.
• VMWare system management
• Websense Internet Security
• Manage/Maintain/Deployment of Symantec Encryption Desktop/Server
• Respond to Server Alerts, Deploy New Servers, Server Maintenance
• Install, Configure, Update, and patch Exchange Servers
• Maintain Documentation of work

Confidential

Actuarial Infrastructure Engineer/ Application Analyst

Responsibilities:

• Responsible for maintaining Confidential Axis and Datasynapse Grid Computing environments and infrastructure.
• Maintain extensive ties with security, datacenter, database, network and various governing areas.
• Day to day tasks involve levels of technical consulting/leadership, change control/management, client support, project planning, and support for an array of heterogeneous issues. Automation and operation improvement.
• Responsible for Websphere Installation, Migration, Configuration, and management via Integrated Solutions Console, Job Manager, Administrative Agent, Websphere scripting client (wsadmin), and command line utilities.
• Configured cluster and Application Server instances, Global Security (LTPA), JVM ClassPaths/Properties, JDBC Provider/Data Sources (Oracle). Versions supported 5, 6,7 on Windows and RedHat .
• Also support and managed various custom applications which utilized Websphere. Familiar with Jboss installation, app server configuration, apache server support.

Confidential

Network Administrator

Responsibilities:

• Experience with Confidential Security and Data Protection such as Spam and Virus Firewall, Web Application Firewall, and Confidential Backup Services. Deploy/ Manage Symantec Endpoint Protection.
• Tasked with planning, designing, organizing, and documenting network systems.
• Responsible for identifying, analyzing, and solving operational problems.
• Experience with Cisco switches, routers, firewalls/Security, Intrusion Detection (Host/Network Based), WAN, and Linux/Unix knowledge.

System Administrator

Confidential

Responsibilities:

• Confidential transitioned all of their contract customers to Confidential Technology Architects along with me to continue supporting those clients.
• Performed similar job roles during my tenure with Confidential .