Information Technology Operations Management

Innovative technology professional with a 20 plus year track record of excellence in global IT infrastructure and security. Skilled at improving operations through creative staffing and sourcing solutions, superior contract negotiation and vendor management, and continuous process improvement. Known for establishing efficient and effective policies and procedures while boosting employee retention and growing revenues. Proven ability in turnaround and change management and strengths in national and global team management and technology implementation. Demonstrated ability in training both staff and C-level leadership.

• Information Technology (IT)
• Capacity Planning
• Database Server Administration
• Network Management
• Virtual Private Network (VPN)
• Local & Wide Area Network (LAN/WAN)
• Budgeting & Forecasting
• Policy Development
• Change Management
• Staffing & Sourcing
• Disaster Recovery
• Vendor Management
• Negotiations
• Security & Encryption

Confidential, Bothell, Washington 2008-2009
Mobility Software firm providing Mobile Workforce Software Solutions to fortune 500 firms.

Director, IT Operations
Responsible for the global support of all Dexterra IT infrastructure. Coordinates the activities of IT services in response to customer needs, ensuring accurate and timely response, resulting in high levels of customer satisfaction.

• Implemented IT Support policies and procedures to improve customer satisfaction and improved performance of department to acceptable levels.
• Implemented proper disaster recovery solution within budget to provide adequate disaster recovery and business continuity standards.
• Developed comprehensive IT strategy effectively reducing costs while increasing productivity.
• Realigned the staffing requirements to fit needs of the company by on boarding appropriate skill sets while changing the team dynamics to improve the company.

Confidential, Bellevue, Washington 2004-2007
International ASP for the Market Research Industry, with $100 million in revenues annually.

Director of Global Network Operations
Manage network security, MS backend technologies, global network management spanning 6 continents and 12 countries, telecommunications, and MSSQL and MySQL database administration, as well as budgeting, staffing, training, and project management. Enacted enterprise-wide systems monitoring. Directed data center team responsible for systems and products that generate 80% of annual company revenues.

• Reduced annual telecommunication costs through global implementation of voice over IP (VOIP) technology.
• Transformed department to 100% employee retention in 6 months despite company’s overall 38% turnover rate while performing quasi VP and Data Center Director functions during vacancies.
• Developed change control requirements, leading development and systems engineering teams through product building and implementation.
  

Confidential,

• Authored and implemented more than 15 corporate policies including acceptable use, VPN, e-mail use and retention, and data center security polices.
• Established disaster recovery and business continuity processes and procedures.
• Designed data center replacements including complete architecture, hardware, and monitoring and reporting systems.
• Instituted co-location and data retention standards.
• Three time recipient of the Operational Excellence Award.

Confidential, Woodinville, Washington 2002-2003
$25 million provider of contract consulting in MS backend environments and security.

Director of Professional Services
Led daily operations of the professional services division, negotiating client and vendor contracts and managing 14 consultants. Managed projects including tracking and reporting. Provided encryption technology training to clients and consultants. Managed $5 million OPEX budget.

• Wrote the professional services division business plan and built department from scratch, diversifying service offerings from narrow security consulting to full MS backend environment.
• Spurred revenue generation from $2 million to $25 million in only 9 months.
• Grew client base by adding 150 clients through a combination of personal contacts and outstanding contract negotiation.
• Initiated Microsoft partnership to improve sales.

Confidential, Bellevue, Washington 2002
Provider of technical and professional staffing and contract solutions serving to Fortune 1000 and mid-sized clients throughout the US and Canada.

Contract Consultant
Headed exchange server migration for Confidential, migrating 88,000 active directory objects from 127 Exchange 5.5 servers to 64 Exchange 2000 servers. Led 9 person team and developed project plans for each phase of migration. Developed Exchange server security.

• Accelerated project completion, finishing 3 months ahead of schedule and saving AT&T Wireless $648,000 in consultant fees.
• Streamlined patch management from 2 separate 4 hour maintenance windows to a single 2 hour window of downtime each month.
• Reduced client costs by $756,000 through increased efficiency following consolidation.

Confidential, Redmond, Washington 2001-2002
$18 million taxation software development company.

Senior Manager of Technical Services
Managed local area network (LAN), data and network security, and 28 server development lab. Administered OPEX and CAPEX budgets. Supervised vendors and negotiated contracts for hardware, software, and services. Directed client IT audits and prepared documentation based on client engagements, recommendations, and reports for presentation to the Board of Directors.

• Initiated $10 million revenue stream with the setup and remote management of software tax collection filing centers by the professional services department.
• Built and staffed the project management team.
• Developed corporate technology policies and network security processes and procedures, and managed change to ensure successful implementation.
• Named Employee of the Quarter for summer 2001.
  

Confidential, Seattle, Washington 2000-2001
$300 million Sun, security, network, and Microsoft technology consulting services and Sun VAR serving San Jose, San Francisco, Portland, Boise, Seattle, Chicago, Milwaukee, and Green Bay.

Director of Professional Services
Structured and staffed Chicago, Seattle, Milwaukee, and Green Bay professional services divisions totaling 54 consultants. Led turnaround for struggling offices. Collaborated with sales and executive leadership to improve sales and increase awareness in each city.

• Turned around failing division in Chicago, successfully retaining 9 of the 15 employees.
• Cleared $100 million in revenues from 4 offices.
• Spearheaded Microsoft consulting services practice in Seattle, generating more than $32 million within the first 5 months.
• Developed security services practice in each office for revenues in excess of $50 million.
• Honored with 2001 Mover and Shaker Award and publicly recognized by CEO as "1 of the 4 people that make this company happen."

Confidential, Redmond, Washington 1999-2000
$18 million taxation software development company.

Director of Information Technology
Managed corporate LAN and supervised consultants. Selected vendors, oversaw performance, and negotiated contracts.

• Executed 34 projects including installation, configuration, and remote management of electronic filing centers and creation of an in-house development lab.
• Authored computer and network policies.
• Saved an average of 25% per support contract and improved client communications through contract revisions.

Confidential, Redmond, Washington 1997-1999
Washington state municipality local government office.

Project Manager & IT Security Manager
Assessed and re-architected police department information security. Recommended and implemented MS Exchange Server environment and designed and implemented PMO standards.

CERTIFICATIONS

Microsoft Certified Systems Engineer (MCSE)
Certified Information Services Security Professional (CISSP)