Senior NOC Technician Tier III Resume

SUMMARY

SKILLS SUMMARY

· Broad range of Network Support experience · High degree of flexibility
· Internal/External customer focus · Concise, efficient troubleshooting
· Mission critical prioritization · Detail oriented project management

CORE COMPETENCIES

· Network Security Administration · DSL/VDSL Installation & Maintenance ·Structured Wiring · Cisco Router/Switch configuration
· Regulatory Compliance · POTS & VOIP Circuit Installation ·Test/Turn-Up · Process Creation
· Customer Service/Support · Remote Technical Support ·Outside Plant · Network Monitoring
· CAT 5 & 6 Data Networks · Installation & Repair ·Documentation

KEY QUALIFICATIONS

Formal Industry Training

- Time Warner Cable Trained; Enterprise level network surveillance, Break/fix, Underlying Carrier escalation
- AT&T Trained; Installation & Repair on Analog and Digital Circuits, Test/Turn-Up, Safety and Regulatory Compliance, Bonding & Grounding
- Verizon Trained; Remote Technical Support, Trouble Ticketing procedures, Customer Service/Support, RMA, CPE Support

Current and future commitment to Education – Cisco CCNA

– CompTIA Security+

PROFESSIONAL EXPERIENCE

Confidential,Louisville, Kentucky
2012 Senior NOC Technician Tier III (Solarwinds, Netcool, WAN, DS1, DS3, SS7, Frame Relay, DOCSIS, CTC)
Voice/Video/Data network surveillance, advanced multilayer troubleshooting, Break/fix, IP Conservation, Addressing allocation, Underlying Carrier escalations, Remote support, Frame Relay troubleshooting, Video Transport troubleshooting, Network security surveillance, Ticketing, Incident management and tracking.

Confidential,Louisville, Kentucky
2011 Field Technician (TCP/IP, POTS, VSAT, PBX, DSL, Outside Plant)
Installation and ongoing maintenance of network hardware/software for commercial clients (Dollar General, Ryder Rentals, Wal-mart.) Enterprise level support. Including Structured Wiring, Preventative Maintenance, Phone system installation, maintenance, and troubleshooting. Outside Plant including facilities records, cross connects, verifying service @ the Network Interface, test and turn up. Installations for both DSL and Voice circuits.

Confidential,Indiana and Georgia 2010 Independent Technician (TCP/IP, POTS, PBX, DSL)
Installation, and ongoing maintenance of network hardware and software for private clients such as Churches, Publishing Houses, Corporations and Individuals. Including Structured Wiring, Virus Removal, OS Installation, and Initial network infrastructure builds.

Confidential,Indiana 2007 - 2009 Field Technician (PBX, DSL, IPTV, VOIP, POTS, Low Voltage Wiring, Outside Plant) Install, repair, and verify service (ADSL, VDSL) on home and small business data networks from the Node to the premise. Installation including switches, routers, gateways, data and voice wiring (Cat5, Coax, IW), including installation and maintenance on VOIP circuits. Test/Turn-Up including Cross Connects, Records updating. DSL installations and IPTV installations. Wireless site surveys.

Confidential,Fishers, Indiana 2005 – 2006 Tier 3 Technical Support (IVR, TCP/IP, VOIP, Remedy, Ticketing Procedures) Provided networking and DSL technical support for software and hardware on Verizon\'s data network. Conducted in-depth troubleshooting of modems, routers, gateways, PCs, and Apple Computers. Created trouble tickets, coded calls, handled confidential customer information, prepared reports as required in a timely and accurate manner.

Confidential,Indianapolis, Indiana 2001 – 2006 Network Administrator (PBX, TCP/IP, Structured Wiring, LAN, DHCP, DNS) Supervised initial network setup, installation of data and voice system, ongoing system maintenance and upgrades. Coordinated the installation, implementation, configuration, and testing of new systems hardware and software. Administered and implemented security protocols, access and monitoring.

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