Senior Network Operations Analyst Resume

INFORMATION SYSTEMS PROFESSIONAL

PROFESSIONAL PROFILE:
Information systems professional with solid skills and experience with leading finance, insurance and education companies, including Bank of America, Comerica Bank, Meadowbrook Insurance Corporation and Kumon Learning Center. Extensive system experience including IBM AS400 System, IBM MVS System, IBM System 3, UNISYS 4800 Medium size system, UNISYS 1900 and Tandem System. Completion of A+, Network+ Certification Class work.

EDUCATION:

Certification in A+, Network+, MCP and MCDST.
Bachelors Degree - Management Information Systems.
Associates Degree - Data Processing

AREAS OF EXPERTISE:

A+
Network+
COBOL
COBOL II
MVS COBOL
AS400 COBOL
IBM JCL
AS400 CL
AS400 Data Base
RPG II

PROFESSIONAL HISTORY

Confidential, Independence, Ohio 2010 (Temporary Contractor)
Leader in temporary augmentation for IT projects.
Customer Service Specialist: Answer questions and assist users with upgrade to Outlook e-mail for Citizen Insurance Company.

Confidential, New York, New York 2009 (Temporary Contractor)
Leader in temporary augmentation for IT projects.
PC Tech: Working on consolidation and redistribution of PC’s for Detroit Public Schools. Basic repair of computers, reimaging, distribution and installation of PC’s in schools. Make sure all service pack and Virus and Spyware definition are up today. Run special virus clean up if need.

Confidential, Royal Oak, MI 2002 to Present
The leading provider of after-school supplemental education programs, provider since 1955.

Independent PC Consultant: Initiated and currently maintain computer maintenance for PC system.

Instructor:Aid students, prepare planned homework and correct assignments.

Confidential, Troy, MI 2002 to 2008
Backroom Team Member: Back stocked extra merchandise, pull merchandise to go to sales floor. Organized back stocked cooler and freezer. Helped keep backroom clear and organized. Overnight Flow: Helped unload truck, sorted merchandise by department, and divided between sale floor and backroom inventory. Priced merchandise stocked shelf.

Confidential, Southfield, MI 2000 to 2002
Programmer Analyst: Analyzed, coded and implemented IT solutions to aid the accounting system and government reporting using AS400 Data Base, AS400 COBOL and AS400 CL. Also, documented and enhanced said procedures allowing staff to successfully step in and run production of ISO insurance agency regulations and reporting. In addition, l had exposure to Structured Query Language (SQL) inquiries, allowing the programmer to read through the data base and retrieve information as needed.
Duties also included working with downloading and uploading files from AS400 for Bureau reporting. Repaired and modified files per user specifications. Creating and modifying AS400 CL along with creating and modifying procedures and programs. Created AS400 database files and created and modified copy books for system.

Confidential, Troy, MI 1988 to 2000
Programmer Analyst: Investigated, coded, tested and put into practice requested changes to various banking applications per department requests; and also analyzed the validity of data and converted for bank mergers by means of using COBOL, COBOL II, MVS COBOL and IBM JCL. A sample of the banking applications worked on included commercial loan, checking and savings accounts, land contracts, government reporting, 401K statement reporting and automatic deduction in utility payment system. Worked also with file transfers for ACH (automatic check processing) and MACHA. Converted programs and supported interface for downloading DDA and savings accounts to INTUIT Bureau. Mapped data to convert data for bank mergers and acquisitions. Have worked on creating and modify JCL, copy books, procedures and programs.

Confidential, Auburn Hills, MI 1982 to 1988
Senior Network Operations Analyst: Monitored over 250 ATM’s and several thousand terminals in networks for faults, including problems with cash dispenser, card reader malfunctions, and/or phone line problems. Solutions included interfacing with phone vendor or machine hardware vendors and/or branch personnel to solve problems. Additionally, interfaced with hardware and phone vendors to solve chronic problems. Network Operations Analyst: Worked with staff and vendors in expanding network from under 100 ATM’s to over 250 ATM’s, with volume growing from a few $100,000 a day to a $1 million a day average, and $2 million average on Friday’s. Assisted with migration from Debolt Controller to Tandem ATM and Tandem Wire Systems; along with move from the downtown Detroit office to the Auburn Hills, Michigan site. Monitored wire system lines to Federal Reserve and International Exchange. Maintenance Programmer: Coded, tested and implemented necessary changes to banking systems, included trust accounts and savings accounts, utilizing COBOL and MVS COBOL.

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