SUMMARY

I’m a team player who can work well with others as well as alone on projects. I’m extremely focused on customer relations with a proven track record of developing strong, long-term relationships. I have extensive experience supporting hardware, research, design, handling software maintenance, overseeing projects, meeting strict deadlines, supervising, and testing. I am a fast learner with a drive to succeed. My salary expectations are negotiable. References will be supplied upon request. My technical skills include:

SYSTEMS:

 Alcatel / Spatial: Call Server, IWF, Media Gateways
Nortel: BSC / TCU, DMS 100, 200, 250, 300, 500, GSP, GSM, IDEN, Norstar
Cisco: 7705 and 7750 Routers
Ericsson: BSC/MGW
Nokia: BSC/TCSM/RNC
Siemens 9751 and 9006, 
Avaya: Magic PBX, Octel Voicemail

TOOLS: Helmsman, Service Web, Debug, Pmist, Xpmist, Calltrak, Dispcall, Traver, DLOG, DMSMON, Granite

SOFTWARE: MSWORD, EXCEL, VISIO, POWERPOINT, OUTLOOK, ACCESS 2010

Confidential 2003 – 2012
Sr. Systems Detail Design Engineer (12/05 – 01/12)
Create detailed design documents (SED – System Engineering Documents) to implement new Alcatel, Tellabs, Nortel, Ericsson, IP Access, Cisco, and Nokia hardware being integrated into T-Mobile’s switching facilities. Provide technical expertise on those systems being integrated into T-Mobile’s network. Work closely with other engineers (RAN, Performance, Transport, Traffic, as well as others), managers, project management, and technicians to develop processes and procedures to ensure seamless transitions.

• Create detailed design documents for new NSS (Alcatel/Lucent, Ericsson MGW), BSS (Nortel, Ericsson, Nokia, IP Access), and UMTS (Nokia RNCs, Alcatel RSPs) as well as Cisco 7705 and 7750 router equipment being integrated.
• Provide technical expertise and build relationships with market personnel, Project Management, engineers (RAN, Performance, Transport, Traffic, as well as others), and Vendors to insure a streamline flow of projects.
• Update internal database with as built/planned equipment builds using Granite 6.3
• Train other engineers on BSS, NSS, UMTS, and DACS system details and designs requirements.
• Work closely with other engineers (RAN, Performance, Transport, Traffic, as well as others), managers, project managers, and technicians to develop processes and procedures.

Network Operations Technician III (6/03 – 12/05)
Assisted in maintaining T-Mobile’s network integrity for the Eastern U.S. region. Monitored T-Mobile’s Eastern region Nortel GSM BSC’s, MSC’s, and HLR’s as well as GPRS for performance functionality.

• Opened trouble tickets with telecom vendors and followed up for resolution.
• Opened internal tickets, assigned to appropriate group, and followed up for resolution.
• Worked with telecom vendors on various issues.
• Worked with field operations technicians to resolve various hardware and software issues.
• Performed remote maintenance on Nortel BSS’s, MSC’s, and HLR’s as well as GPRS.
• Trained other technicians on Nortel BSS’s, MSC’s, and HLR’s as well as GPRS.

Confidential 2002 – 2003
Administrator Corporate Telecommunications (12/02 – 6/03)
Administrated day-to-day telecommunications needs for Estee Lauder Companies. Scheduled and performed MACs (Moves, Adds, and Changes) for individuals as well as entire groups. Established processes for and performed maintenance needs on Siemens 9751 with 9.5 software and 9006 PBXes, Avaya Magic keysystems, and Octel 350, 250 and 100 voicemail systems. Created databases, chaired weekly conference calls with vendors, and logged trouble tickets and follow-ups.

• Performed weekly backups and maintenance on telecom equipment.
• Worked closely with technicians on moves, adds, and changes
• Assisted customers in resolving technical issues with voicemail and phones.
• Performed day-to-day administrative needs for telecommunications department.

Confidential 2002
Field Technician/Technical Support (5/02 – 12/02)
Installed, performed trouble shooting techniques, and maintained Telrad, Teltronics, Nortel Networks, and other key-systems as well as Voicemail systems.

• Assisted customers by answering technical and non-technical key system questions.
• Installed key-systems and voicemail systems.
• Tested newly installed equipment for functionality and reliability.
• Assisted customers with system software and hardware issues.

Confidential 1994 – 2002
EMEA GSS Engineer (1/01 – 4/02)

Supported EMEA (Europe, Middle East, and Africa) markets with software and hardware installation issues. Installed, commissioned, and supported DMS 100, 200, 250, 300, 500, GSM, and IDEN switches. Assisted project managers in providing customer care for network/technical issues. Traveled 95% to various locations in Europe and northern Africa.

• Supervised installation projects overseeing the projects from delivery to implementation.
• Tested newly installed equipment for functionality and reliability.
• Assisted customers in resolving network and hardware issues.
• Worked closely with project management in addressing customer issues.

Supported customers on software and hardware issues for DMS 100, 200, 250, 300, 500, GSP, Nortel Data Products, and Nortel Optical Equipment. Resolved problems by performing in-depth investigations of all types of software, translations, and hardware issues.

• Acted as customer support prime for one of Nortel’s Major Accounts.
• Supported customers in cost saving measures.
• Assisted peer ETAS\\TAS engineers with problem resolution.
• Exceeded Nortel standards for customer satisfaction metrics.

Supported Carrier Networks on software and hardware for DMS installation issues. Assisted project managers in providing customer care for network and technical issues. Traveled 95% to various locations in the US and Europe.

• Supervised contractors and internal employees on installation projects overseeing the projects from delivery to implementation.
• Supervised, trained, and performed performance reviews with internal trainees.
• Tested newly installed equipment for functionality and reliability.
• Assisted customers in resolving network and hardware issues.
• Worked closely with project management in addressing customer issues.

Supported software and hardware for Captive Office DMS 100, 200, 250, 300, and 500 equipment. Supported internal customers by performing in-depth investigations of all types of software, translations, and hardware issues.

• Acted as support prime for one of Nortel’s major accounts during software testing.
• Performed office reconfiguration per customers’ requests.
• Maintained documentation of customers’ images.
• Trained new personnel on hardware.

Supported software and hardware issues for the SL100 Lab equipment. Assisted engineers in running feature tests for gate releases on new switch software loads.

• Performed switch maintenance for the SL100 VO Lab.
• Maintained test case results for engineers.
• Created and maintained test lab library database.

AAS Degree in Electronic Telecom.

Currently working towards a Bachelors of Liberal Arts with a focus on Business and Technology Management