Software Release Engineer

Qualifications Profile

Dynamic and competent Information Technology professional with proven expertise in software development life cycle, systems engineering, new software programs implementation, and parallelized distributed applications design. Leverage excellent oral and written communication skills in relating effectively to people at all levels and from diverse backgrounds. Exemplify efficiency in handling extreme pressure without compromising quality of service. Recognized for results-driven performance in environments where functional responsibilities are aligned to business strategies. Thrive in managing and sustaining state-of-the-art technology systems, with reliable management information tools specific to company’s business and its market.

Career Highlights

• Designed vender sources to offer best prices on needed equipment.
• Executed a Juniper Networks Netscreen Firewall solution for an ERP system all-inclusive of DMZ and Remote VPN Access for successful online retail client.
• Rendered professional end-user technical support on network, software, and hardware issues; developed configuration recommendations for Oracle and SQL.
• Recognized for introducing knowledgebase solutions and enhancements as well as “outside-of-the-box” solutions to client issues.
• Acquired adeptness in debugging Apache Tomcat Web Server.
• Efficiently maintained one of the highest customer satisfaction score and successfully resolved highest incident of issues.
• Thrived in identifying hidden configurations and executing various efficient “Work A rounds.”
• Launched automated scripts on servers, workstations, and during sales product demonstrations.
• Constructed and applied Solagent Corporate security procedures; built Quality Assurance on Solagent Secure, Solagent Secure Plus, Solagent Secure Small Enterprise, and Solagent Secure Enterprise.
• Conceptualized and documented a fault tolerant production web server on Windows 2000/MSSQL 2000 platform that includes full Kerberos Authentication, remote administration, and specialized security equipment.
• Expedited a “Proof of Concept” SharePoint services solution to improve Sarbanes Oxley (SOX) compliance.

Professional Experience

Confidential, Portland, OR

2005–2012

• Worked collaboratively with the Quality Assurance and Development in improving products as well as with enterprise IT departments in tracking root causes of issues.
• Acquired excellent skills and knowledge in wide variety of Operating systems and troubleshooting skills including Windows NT, 2000, XP, 2003, Vista, 7, and 2008, Solaris, AIX, HPUX, and Linux.
• Administered Simple Object Access Protocol (SOAP) in navigating operating systems.
• Authored multiple Knowledgebase articles and created technical diagrams.
• Developed resolutions to existing issues through Lightweight Directory Access Protocol (LDAP) and rendered support in troubleshooting Build Issues.
• Assisted customers in achieving compliance for ITIL, Sarbanes Oxley (SOX), and other audits and reports.
• Played a pivotal role in administering a self-managed team supporting Polytron Version Control System (PVCS) Professional Suite, including PVCS Version Manager (Serena Changeman Version Manager) PVCS Tracker and SBM Server.
• Rendered assistance in integrating RICH and SCC integrations in various development environments as well as PVCS Version Manager on Windows, Linux, AIX, HPUX, and Solaris operating systems.
• Handled complex clients and technical issues; determined network routing issues through troubleshooting.

Confidential, Portland, OR

2002–2008

• Identified the best and cost effective solution to clients’ needs through conducting thorough assessment of the existing technical problems.
• Fully documented and generated diagrams of infrastructure for customers
• Coordinated with telecommunication providers regarding voice and data circuit availability and implementation for clients, as well as with technical contractors and direct project.
• Explored solutions to provide clients with beneficial and affordable problem resolutions.
• Efficiently recorded and discussed complete network topography to clients and facilitate contract bids for clients.
• Maintained constant coordination with information technology sourcing service providers.

Confidential, Hillsboro, OR

2004

• Recorded Sarbanes-Oxley (SOX) Controls on various financial applications; created and compiled procedures to maintain Sarbanes Oxley (SOX) activities.
• Drafted standardized report templates for Sarbanes Oxley (SOX) reports for current financial client-server applications for transition to the Operations Department.
• Supervised all facets in handling the first system that achieved 100% Sarbanes Oxley (SOX) compliance.
• Coordinated with the Internal Audit Team to support the identification of methods that is in adherence to Sarbanes Oxley (SOX) Controls.

Confidential, Portland, OR

2000–2002

• Coordinated development of products with the Development Team; assisted sales staff during product demonstrations and product education.
• Provided expert oversight to the installation and configuration of security equipment that includes Cisco Routers, Cisco Pix Firewalls, Cisco CSS content delivery switches, and Cisco IDS system
• Directed two T1s and a PRI as part of the telecommunications circuit.
• Instituted numerous VAR contacts and defined a script for crises call center.
• Managed office LAN comprised of T1 direct Internet access and firewall, including in-house Exchange email solution, IIS Web Server, and SQL Server.

Earlier Career

Confidential, Beaverton, OR

1999–2000

Confidential, San Francisco, CA, 1997–1999

Education and Credentials

Coursework in Business Information Systems

Electronics Engineering Technician
Coursework in Computer Networking Technologies

Technical Acumen

Lightweight Directory Access Protocol (LDAP) | Apache Tomcat | SSL | Exchange | Microsoft SQL | Oracle
Microsoft Office| Visio |Microsoft Active Directory | Firewalls and Intrusion Detection
Microsoft Internet Information Services (IIS) | Cisco | Transmission Control Protocol (TCP)/Internet Protocol (IP)