SUMMARY:

• Dedicated and outgoing with a wide variety of Customer Service and Administrative skills. Highly motivated to maintain customer satisfaction and contribute to company success. Track record of correctly handling payments and maintaining correct drawer totals. Collaborative team player seeking part time or full time position.

TECHNICAL SKILLS:

• Reliable and driven
• Strong organizational skills
• Sharp problem solver
• Efficient Time management
• Answer multi line customer telephone calls
• Consistently improve customer satisfaction through expert resolution of conflicts, issues and concerns
• Sharp problem solver
• Familiar with Loss Prevention techniques
• Can stand for extended periods of time

PROFESSIONAL EXPERIENCE:

Confidential, Odenton, MD

• Provided primarily diabetic care for an aging, homebound patient with demia.
• Screened patient for physical changes, signs of infection, treatment effectivity, and continuing or emergent care needs.
• Able to perform intimate procedural care with preservation of patient dignity, social strength and outlook in mind.
• Maintained close contact with families and primary physicians, providing post - visit updates and revised treatment plans.
• Monitor and record blood sugar, provided oral medications and administered insulin according to doctor's notes.
• Monitor and record patient vitals such as blood pressure, pulse and temperature.
• Provide bedside and personal care, including assistance with bathing grooming, toileting, and wound care.
• Provide housekeeping duties such as cleaning and laundry
• Plan and prepare nutritious meals according to patient's individual health needs
• Assist with exercise and physical therapy sessions by following medical instructions

Dental Assistant

Confidential, Parkville, MD

• Set up prepared examination rooms and dental trays for specific procedures.
• Successfully assisted four-handed dentistry and other chair-side duties.
• Correctly mixed compounds for cleaning or filling teeth.
• Completed patient paperwork and scanned into Dentrix system.
• Alerted other staff when patients arrived and prepared records for Dentist review.
• Accurately recorded treatment information in patient dental records.
• Assisted dentist in management of medical or dental emergencies when necessary.
• Worked closely with patients before, during and after dental procedures.
• Confirmed patient insurance benefits and claim statuses.
• Maintained proper universal precautions and infection control procedures at all times.
• Sharpened and sterilized dental instruments.
• Counseled patients about proper nutrition and self-care programs.
• Competently exposed, developed and mounted dental x-rays (both intraoral and extraoral).

Waitress/Server

Confidential, BelAir MD

• Assigned patrons to tables suitable for their needs and according to rotation.
• Presented menus to patrons and answered questions about menu items, making recommendations upon request.
• Displayed enthusiasm and knowledge about the restaurant’s menu and products.
• Assisted with multiple stations including pizza, pasta, salad, bar and dessert when kitchen was busy.
• Requested and recorded customer orders, and computed bill.
• Managed guest checks, collected cash and processed credit cards..

Confidential Car Manager

Confidential, Linthicum MD

• Open and closed Confidential counter
• Completed Confidential contracts for customers either by phone or in person.
• Contacted other agencies to locate vehicles to meet our customer requirements.
• Managed and resolved customer complaints.
• Trained, coached and mentored staff to ensure smooth transactions and sales
• Prepared accident investigation forms.
• Completed routine daily managerial reports.
• Implemented innovative programs to increase employee loyalty and reduce turnover.

Shipping & Receiving Administrator

Confidential, Jessup, MD

• Effectively communicated with supported sales, marketing and administrative teams on a daily basis.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Routinely answered customer questions regarding merchandise and pricing.
• Processed daily invoices and billed renewed invoices to clients.
• Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Scheduled weekly in inventory pickups and deliveries with vendors.

Secretary/Receptionist

Confidential, College Park, MD

• Answered and managed incoming and outgoing calls while recording accurate messages.
• Opened and properly distributed incoming mail.
• Greeted numerous visitors, including VIPs, attorneys, paralegal, and prospective clients.
• Maintained a clean reception area, including lounge and associated areas.
• Assisted with event planning, including associated travel and logistical arrangements.
• Completed data entry, creating and editing word processing and spreadsheet files.
• Contacted medical and legal professionals and their staffs to manage accounts receivable and payable.
• Typed and filed a variety of draft and formal letters and documents.
• Received, updated and posted changes and/or revisions to technical publications