SUMMARY:

• I would like to express my interest in the position with your company.
• I am confident that my skill set will exceed your expectations and that I will provide your company with a self - motivated, flexible team member who is competent, confident, and constructive.
• My ability to adapt within a diverse workforce allows me the leverage necessary to overcome any obstacles in the workplace. I am skilled at recognizing and responding to sensitive workplace issues, resolving challenges, and managing my opportunities to create success. I am organized, detail and goal-oriented. My abilities flourish when working with time constraints and deadlines. I enjoy working with a variety of people and have a positive outlook on life.
• I am looking for a creative, challenging, and growth-oriented position and would like the opportunity to learn more the position and any other opportunities you may have.

TECHNICAL SKILLS:

PRISM (FAA specific), DELPHI, Lotus Notes, Govtrip, Security Categorization Report, System Security Plans (SSPs), Risk Assessments (RAs), Contingency Plans (CPs), Security Assessment Reports (SARs) and Planned of Actions and Milestones (POA&Ms), Microsoft Professional Office, Desktop Publisher, Project, Adobe, Publisher, Quality Assurance, Microsoft Visio, Cyber Security Asset and Management (CSAM)

PROFESSIONAL EXPERIENCE:

Confidential

Credit Repair Specialist

• Enroll new customers and/or agents in the programs available through the company.
• Attend in person training, online training, webinars, conference calls, marketing meetings, and private presentation events.
• Explain to the potential customers and/or agents what the program entails, explain the process and steps, and make sure they understand what is required in order for them to repair their credit.
• Attend meetings in other states and recruit new members to the team.

Confidential

Junior Information System Security Officer

• Interpreted FAA regulations to ensure that assigned information systems are operated, maintained and disposed of in accordance with approved agency policy.
• Reviewed and updated system specific System security plans in accordance with Rev4.
• Reviewed and updated system network diagrams, Hardware/software list, and pertinent sections of the SSP by meeting and coordinating efforts with the system stakeholders.
• Developed and maintained the SSPs and all other system security documentation, reviewed and updated them at least annually for all assigned systems
• Coordinated the development of other required system documentation: Configuration management Plan (CMP), Contingency Plan (CP), and Contingency Plan test and results
• Supported risk assessment and evolution activities throughout the system's lifecycle.
• Requested or conducted required information system vulnerability scans in accordance to establish policy; Develop system POA&Ms in response to reported vulnerabilities
• Reviewed and monitored security designs in hardware, software, data, and procedures; performed system certification and accreditation planning and tested liaison activities; supported secure systems operations and maintenance.
• Tracked project in terms of performance and schedule
• Prepared the final security authorization package for presentation to the federal client for review. The authorization package would include the results from security assessment and the decision recommendation for system operation (ATO).

Confidential

Quota Management Specialist

• Managed quota for technical operations for over 40 courses held throughout the United States in the area of Communication systems.
• Worked with management on technical training deployment policies and procedures
• Negotiated quota with senior management and industry stakeholders
• Effectively communicated on topics related to technical training
• Responsible for the requirements identification of quota for both new equipment (E1) and attrition quota
• E1 identified through various means
• Attrition - Call for Training and day-to-day quota management
• Electronic Learning Management System Administrator (eLMS, Success Factors 6.4)
• Maintenance of databases
• Comprehensive Management Information System (CMRIS)
• Quota Management Tool (QMT)
• Requirements Identification Tool (RIT)
• Call and Programming Support System (CPS) eLMS Technical Operations Point-of-Contact
• Established national item IDs for Technical Operations locally conducted training, briefings, workshops, etc.
• Established scheduled offerings for locally conducted and out-of-agency instructor-led training, workshops, etc.
• Negotiated with senior management and industry stakeholders
• Validated all Academy and Academy contracted requirements
• Provided all EOSH requirements to OTTT
• Provided prioritized list of local technical and logistics training to the Technical Training Industry Partnership (TTIP) Group
• Liaison with FAA Academy (AMA) in determining resources needed to satisfy requirements
• Distributed requirements based on FAA Academy capabilities and budget for all FAA Academy, Academy contracted, and local technical training.
• Identified requirements based upon deployment schedules
• Established initial baseline schedule of offerings with FAA Academy
• Assigned quota in eLMS and QMT
• Tracked trends of training needs - through request for additional quota, slot releases, etc.
• Managed data in eLMS for all Academy, Academy contracted, local technical and logistics training, and centralized EOSH training
• Provided oversight of requirements
• Primary point of contact with the field for training requirements and effectively communicate on topics related to technical training
• Planned training schedules from vendors/FAA Academy for new equipment (OTT Team to Quota Management Team)
• Used PRISM/ Delphi for Creating Purchase Requisitions, short term spend plan, Receiving / Accepting Goods and Services, Verifying Funds & Approving Commitments, Requisitioning, Routing & Approving

Confidential

Training Specialist

• Analyzed and evaluated flight requests through CASS-AR INC, Flight Deck Training, and PIV online databases
• Advised on the distribution of work among positions and organizations and the appropriate staff levels and skills mix
• Advised on the potential benefits/uses of automation to improve the efficiency of administrative support or program operations
• Evaluated and advised on the organization, methods, and procedures for providing administrative support systems such as records, communications, directives, forms, files, and documentation
• Developed new and modified administrative program policies, regulations, goals, and objectives
• Identify data required for use in the management and direction of programs
• Develop data required for use in the management and direction of programs
• Analyze and evaluate proposed changes in mission, operating procedures and delegations of authority

Confidential

Program Analyst

• Assembled and managed program weekly status reports, outlining both daily and long-term program goals including a short term spend plan
• Established Technical Training Development process flow and strategy which documents and ensures execution of transformational efforts
• Assisted in contract on-site technical representative duties including integrating and orientation of current and new technical on-site representatives
• Tracked inside and outside communication efforts, ensuring proper guidance and flow of information for the program
• Assisted the Director of Technical Training with day to day duties such as creating reports, handling meeting schedule, taking notes, and gathering data from reoccurring meetings
• Worked as a liaison among the Technical Training Group in order to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems
• Prepared travel arrangements for internal and external lines of business using Govtrip (i.e. lodging, air and car arrangements)
• Developed procedures and systems for establishing, operating, and assessing the effectiveness of administrative control systems such as those designed to prevent waste, loss, unauthorized use, or misappropriation of assets
• Developed workload-based staffing standards to determine organizational manning levels
• Developed management and program evaluation plans, procedures, and methodology

Confidential

Program Analyst

• Supported Aeronautical Information Services manager and staff at FAA Headquarters.
• Managed a variety of office functions on a daily basis including all correspondence that flows in and out of the office.
• Served as liaison and facilitator for correspondence between various internal and external offices.
• Worked as a liaison among the Aeronautical Information Services Group in order to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems .
• Performed complex analysis for projects and management studies that entailed planning, organizing, developing and analyzing data.
• Managed all office database directories.
• Created, prepared, and edited all documents that interfaced with differing lines of business.
• Assigned specific projects to appropriate subject matter experts.
• Analyzed and prepared documents for meetings and briefings.
• Prepared travel arrangements for internal and external lines of business using Govtrip (i.e. lodging, air and car arrangements).
• Scheduled and reviewed all appointments, telcons, conferences, and meetings.

Confidential

Business Analyst

• Supported two separate division managers and all of their staff at FAA Headquarter, Terminal Services.
• Managed a variety of office functions on a daily basis including all correspondence that flows in and out of our offices.
• Served as liaison and facilitator for correspondence between various internal and external offices.
• Worked as a liaison among the Terminal Safety Operations and Procedures Group and the Airspace Group in order to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems .
• Supervised and oversee the office budget.
• Performed complex analysis for projects and management studies that entails planning, organizing, developing and analyzing data.
• Managed all office database directories.
• Created, prepared, and edited all documents that interface with differing lines of business.
• Assigned specific projects to appropriate subject matter experts.
• Analyzed and prepared documents for meetings and briefings.
• Prepared travel arrangements for internal and external lines of business using Govtrip (i.e. lodging, air and car arrangements).
• Scheduled and oversaw all appointments, telcons, conferences, and meetings.

Confidential

S ecretary for FAA’s AFS-430

• Provided administrative support to the manager and personnel in the AFS-430 branch, including the preparation of documents, reports, and other paperwork.
• Prepared Time and Attendance.
• Performed routine daily office duties (i.e. copying, correspondence, filing, faxing, prepare memos, schedule conference meetings, reviewing emails, and delivered the mailed to each branch.
• Prepared documents, reports, correspondences (memos, waivers, routines, controlled correspondences) in a timely manner.
• Prepared travel arrangements and itinerary for international travel.
• Prepared employee performance evaluation forms.
• Updated monthly approach charts.
• Set-up and scheduled conference rooms telecoms, net meetings, and meetings with various branches and organizations.