PROFILE:

• Highly Meticulous and self - motivated IT Transformation Project Lead / Engineer with proven track record in both business administration and IT. Skilled in streamlining operations and maintaining schedules to ensure maximum customer satisfaction and business revenue.
• Responsible for Orange County Data Center Design Engineering, project implementation, monitoring, troubleshooting, and problem resolution of large WAN/LAN Cisco environment (Routers, Switches, Cisco and Palo Alto firewalls, Wireless & VOIP) in a complex, challenging operational environment.
• Configure and install various network devices and services involved such as Cisco Nexus 5k/7k Switches, ASR 1000, ISR2900 series routers, and Cisco catalyst 6500/4500/2900 series switches.
• Agency project involves site review, requirements gathering, provide them an alternative design using cisco solutions that includes NEW MPLS WAN (Provider Edge Router), Layer 3 LAN (Customer Edge Switches) Voice Gateways and SRST’s for redundant 911 Emergencies topologies and the cut-over plan for every single project.
• I personally transformed more than 35 Orange County agencies and managed/Co-ordinated over 100 multi-agency sites.
• Proficiency on WAN-BGP, LAN-OSPF and EIGRP MPLS & IP SEC Tunneling for secured agencies.
• Hands-on experience in managing Infoblox DNS & DHCP Managing Tools, Skilled at implementing and organising IP addressing schemes based on topology analysis to meet network requirements in different environments.
• Process improvement champion with a history of implementing new procedures and technologies to strengthen security posture, enhance operational efficiency, and control costs.
• I was managing the TACACS’s / Radius server for any new equipment deployments and legacy device decommissions
• Coordinated with agency Network Administrator regarding BGP/OSPF routing policies and designs, worked on implementation strategies for the expansion of MPLS VPN network
• Individually involved in new projects such as GRE Tunneling, New ASE Circuits for secured agencies.
• Implemented VPNs and associated tunneling technologies (MPLS, L3VPN, VPLS, MVPN, IP SEC)
• S etup network device monitoring / reporting using Sevone and NetMRI tools,
• Regularly monitoring and updating the latest Cisco IOS Patches and Bugs for fixing latency, downtime issues, also I prepare and manage the schedule of downtime and assign them to the respective engineer
• The have handled more than 10 large agency network sites, where they will be users and more than 100 Cisco, Liebert equipments in each location.
• Deployed numerous WIFI Devices on the client base and monitored from our orange county data center using Cisco Prime infrastructure
• Performed on-call rotations every 4 weeks, also we update regular task and request tickets from our agency clients such as New DNS query, adding a new subnet on our DHCP Network, opening an access ports for additional devices, user migration, etc.
• I will handle the RCA reports of all the high Priority cases like P1 & P2, I maintain a log report of all the tickets with in last 2 years to compare the most repetive issues and the engineer engagements, and the time to solve the issue. That will help us in improving the SLA for the future.
• I do the Quality Review upon site transformation, I am responsible for site QC assessments and reporting it to Orange County representatives every month based on the MoU, that review includes Network Class, Agency, Number of Users, Equipments, 911 Call Testing Etc. with County for billing,
• Responsible for project management and technical direction during project implementation
• Interacting with the Key Client for Proposal development
• Creating Action plans to meet the objectives, schedule and the budget of the project account.
• Creation and Submission of Level of Effort for entire project along with Inventory and order management
• Resource allocations and scheduling daily meeting for site visits with Engineers and contractors.
• Conducting internal and external project reviews and Cut-over plan before the project deployment
• Providing guidance and mentoring the engineers throughout the project life cycle.
• Creating proposal and presentation for new upcoming project and requirements
• Developed, implemented several policies and process to have smooth flow in operations and transformation.
• Regular follow-up during the project lifecycle and providing direct and in-direct support to clients and engineers.
• Drove Delivery to ensure project was completed on time, within budget and in accordance with customer standards
• Inventory Control, BOM Preparation, Order Tracking and Warehouse Inventory Control Management.
• Managing ATT, Frontier, Verizon, Century Link Circuit Orders and Managing the VLAN Turn-up’s for transformation
• Leading and Facilitating regular meeting with client to update them about the recent status of the progress
• Organising Kick-off meeting with vendors and to provide solutions on roadblocks and challenges.
• Expert in Excel, Visio, Word, Power Point and Sharepoint,
• Determined to implement years of earned skills and knowledge for the rapid growth of an organization by working effectively and consistently.

HIGHLIGHT:

• Network administration
• Wireless Networking
• Data Center
• LAN/WAN Protocols
• 24/7 On-call Tech Support
• Sevone and NetMRI
• Resource Planning
• Vendor order Management
• Level of Effort Preparation
• Implementing Standards
• Bill of Material Preparation
• Change Management
• MPLS Design
• IP assignments
• Cisco routers and switches
• Strong Planning Skill
• Managing Inventory and assignments
• Creating BOM, New orders for Projects
• Requirement Gatherings
• Project Assignments & Resource Allocation
• Inventory and Order Management
• Client Meetings and Feedbacks
• New Member Project
• Infoblox DNS & DHCP
• Expertise in Topology design
• Circuit Turn-ups
• LOE Preparation
• Skills in Excel, Word, Visio
• SME for Major Projects
• Process Improvements
• Conducting Regular Meetings
• Site Survey and Project development
• Knowledge in Design and Development
• Confident decision making

TECHNICAL SKILLS:

CISCO ROUTERS: 2600, 2900, 3600, 3800, 7200 and 7600

CISCO L2 & L3 SWITCHES: 2900, 3560, 3750, 4500, 4900, 6500, Nexus 5K/7K

LAN TECHNOLOGIES: Ethernet, Fast Ethernet, and Gigabit Ethernet, SMTP, VLAN, Inter-VLAN Routing

WAN TECHNOLOGIES: Frame Relay, PPP, HDLC, (E1/T1/E3T3), DS3, OC192.

NETWORK SECURITY: Cisco ASA, ACL, IPSEC, Juniper SRX.

OS PRODUCTS/SERVICES: DNS, DHCP, Windows (2000/2003/2008 , XP), UNIX, LINUX.

ROUTING PROTOCOLS: IP v1/v2, OSPF, EIGRP, BGP, PBR, Route Filtering, Redistribution, Summarization, and Static Routing.

GATEWAY LOAD BALANCING: HSRP, VRRP, GLBP

VARIOUS FEATURES/SERVICES: IOS and Features, IRDP, NAT, SNMP, SYSLOG, NTP, DHCP, CDP, TFTP and FTP

NETWORK MANAGEMENT TOOLS: Wireshark, Netflow Analyzer, Cisco Works, Ethereal, SNMP, SEVONE, NETMRI

WORK EXPERIENCE:

Confidential

Team Lead - Networking Transformation

Responsibilities:

• Responsible for End-to-End network transformation for Orange County Government Agencies
• Received the highest of the Company - GOLD
• Promoted as a Network Team Lead within 10 months of Joining
• Collaborate with PM’s from Agency to identify the potential site requirement, analyzing the environment, proposing new network design for agency to review and transforming the site from Brocade to Cisco using MPLS Network.
• Developed and implemented new policies and procedures for transformation work flow.
• Responsible for IP assignment based on CLASS and other infrastructure requirements.
• Hands-on experience in managing Infoblox DNS & DHCP Managing Tools, familiar with all record insertions and modifications. T-shooting lot of incidents and handled ticket open process with Infoblox helpdesk
• Performed daily operations, weekly on call rotations and handled P1, P2, and other low priority incidents and task
• Preparing new WAN / LAN Topology diagram for external vendor meetings and providing them a 360-degree view starting from creating a BOM till signing off an Client UAT.
• Organizing Induction programs for new joiner’s and providing support and to resolved all IP network issues to reduce waste and downtime while also ensuring client Service Level Agreements.
• Troubleshoot various network issues affect solutions and collaborate with staff and outside vendors to resolve complex problems.
• Acted as escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue-resolution scores by providing excellent service to internal and external customers.

Confidential

Snr. Network Engineer

Responsibilities:

• Configured various LAN switches such as CISCO CAT 2900, 3550, 4500, 6509 switches and Access layer switches such as Cisco 4510, 4948, 4507 switches for VLAN, Fast Ether Channel configuration.
• Configured Static, IGRP, EIGRP, and OSPF Routing Protocols on Cisco 1600, 2600, 2800, 3600, 7300 series Routers.
• Configured Site to Site IPsec VPN tunnels to peer with different clients and each of client having different specifications of Phase 1 and Phase 2 policies using Cisco ASA 5500 series and Palo alto firewalls.
• Configured Easy VPN server and SSL VPN to facilitate various employees’ access internal servers and resources with access restrictions
• Involved in design, implementation and configuration of HSRP for load balancing on L3 switches on different location of office on the switched network.

Confidential

Network Engineer

Responsibilities:

• Troubleshoot the TCP/IP networks for connectivity, outages and slow network issues and recommended appropriate and cost-effective solutions for the congestion.
• Actively participated in upgrading fast Ethernet, Layer 3 switched/routed LAN infrastructure from Cisco 3640 to Cisco 2811 ISR routers and switches at access level to 2950, 3550.
• Configured various BGP attributes such as Local P, MED, Extended Communities, Route-Reflector clusters, Route-maps and route policy implementation.

Confidential

Technical & Cisco Engineer

Responsibilities:

• Responsible for handling, troubleshooting all Hardware and operating system related problems for several leading IT Companies.
• Effectively handling the end user tickets (problems), resolving their issues within the given SLA.
• Completed 60 DELL s in various system models includes the latest E-series
• Recognized for attending the highest number of service calls per day with in the scheduled ETA.
• Involved in the configuration & troubleshooting of routing protocols: MP-BGP, OSPF, LDP, EIGRP, RIP, BGP v4. Configured IP access filter policies. Cisco CLI, Cisco works, Network Security, Network Analysis Tools.
• Estimated Project costs and created documentation for project funding approvals.