Telecom Technician Resume Rockville, MD - Hire IT People

SUMMARY:

Well versed professional in Avaya Aura S8800 PBX hardware and software.

TECHNICAL SKILLS:

Avaya Aura CM Software and Firmware 20 2017 Avaya Aura S8800 and S8720 Hardware 20 2017
Intuity Audix 16 2012
CMS r 16.3 15 2017
CMS Supervisor r 17.0 15 2017
VeraSMART Call Accounting r 10.6.1 15 2017
Avaya Aura System Manager r 6.3.17 2 2017
Avaya Definity G3 and G2 series PBXs 9 2000
110 - patch panel and 66-block cross-connect 25 2017

WORK EXPERIENCE:

Telecom Technician

Confidential, Rockville, MD

Responsibilities:

Avaya phone installations to include digital and IP models (i.e., 84xx, 24xx, 9608, 4620)
Analog phone installations (i.e., fax, modem, POTS)
110-patch panel and 66-block cross-connect

Telecom Technician

Confidential, Washington, DC

Responsibilities:

Maintenance and Administration of Avaya Aura S8800 CM 6.0 using Avaya Site Administration and System Management Interface
Administration of Avaya Aura Messaging 6.3.3
Administration of CMS r16.3 and CMS Supervisor r17.0
110-patch panel and 66-block cross-connect

ISD Analyst

Confidential, Herndon, VA

Responsibilities:

Maintenance and Administration of Avaya Aura S8800 CM 6.3.14 using Avaya Site Administration, System Management Interface, and Putty
Responsible for review of latest Avaya Aura firmware releases to include scheduling and coordination of proposed firmware upgrades with Avaya Software Release Management team
Create, review, and edit Telecom Systems documentation
Administration of Avaya Aura Messaging 6.3.3, Intuity Audix v5.1, and Intuity LX
Administration of Avaya ARS/AAR route plans
Administration of CMS r16.3 and CMS Supervisor r17.0
Basic administration of Avaya Aura System Manager 6.3.17
Maintenance and administration of VeraSMART r10.6.1 call accounting application
Basic administration of VPI VPortal r5.4 real-time desktop tickers
Basic administration of Avaya Interaction Center v7.1
Basic administration of Witness Quality Management r7.6
110-patch panel and 66-block cross-connect

Telecom Analyst

Confidential, Reston, VA

Responsibilities:

Senior Telecom Specialist

Confidential, Herndon, VA

Responsibilities:

Senior Telecom Specialist

Confidential, Reston, VA

Responsibilities:

Administration of Avaya Definity G3R, G3I, G2, System 75, Intuity Audix, and Definity Audix
Administration of CMS
Administration of ISI Infortext call accounting application
66-block cross-connect
Paradyne modem configurations

Telecom Coordinator

Confidential, Silver Spring, MD

Responsibilities:

Administration of Confidential & Confidential Dimension 2000 and Avaya Definity G3i
Call traffic routing using Crosstalk, RCS, and ADR
Call Center traffic analyses to include call volume forecasting
Confidential & Confidential Tariff 12 monthly billing review to include Megacom 800 and WATS rates prior to process