SUMMARY:

• A talented Network Specialist with qualifications of BS in Electrical and Electronics Engineering, Master of Engineering in Computer Networks, MCSE, CCNA, CCDA and CCNP certifications and several years of progressively responsible experience in the field of Computer Networking.
• An efficient, dynamic, responsible and career oriented engineer with exceptional design, analytical and troubleshooting skills.
• Network Engineer/Administrator/Analyst with extensive experience in administration, management, maintenance and support of large scale multi - vendor Local and Wide Area IP and RF networks.
• In-depth knowledge of IP and RF network protocols and networking, esp. routing/switching/signaling.
• Extensive hands-on experience with Cisco routers and Catalyst switches.
• Development, implementation and maintenance of policies, procedures and associated training plans for network resource administration, appropriate use and disaster recovery.
• Monitoring and testing network performance and providing network performance statistics and reports.
• Analysis and recommendation for Emerging Technologies.
• Management and guidance to junior team-members.

TECHNICAL SKILLS:

LAN Technologies: Fast Ethernet, Gigabit Ethernet, VTP, VLAN, Trunks, ISL, 802.1Q, STP (spanning tree), Ether-Channel, HSRP, multi-layer switching

WAN Technologies: Frame Relay, ISDN, T-1/T-3, dial-up, HDLC, PPP, GRE Tunnels, RF/Wireless links

Network Protocols/Standards: TCP/IP, Ethernet, Token-Ring, IEEE 802.11b/a/g/n (Wi-Fi), MPLS, VPLS, V.35, RS232, HTTP, HTTPS, DNS, DHCP, FTP, TFTP, SMTP, Telnet, SSH, IPv4/IPv6, QoS, VoIP, ACL, OSI Model, IEEE Standards

Cisco Routers & Switches: 800 and 900 Series, 7200, 6500, 4500, 3750, 3560, 3550, 2900 Series, Nexus 7000 (7K), Nexus 5000 (5K)

Routing: Static Routing, RIPv1, RIPv2, RIPnG, IGRP, EIGRP, BGP, OSPF, MPLS, IPv6, Traffic Engineering, Route Filtering, Redistribution, Summarization, NAT, HSRP, VRRP, GLBP, IP SLA, QoS, multicasting

Switching: Static STP, RSTP+, MST, RSTP+, VTP, DTP, VLANs, Trunking, Etherchannels, Cisco Nexus (VPC)

RF/Wireless Radios: JRC, Alvarion, Axxcelera, Motorola, Ceragon, Redline, DW Access Points (AP)

Network Management and Documentation: HP Openview NNM, SolarWinds, Wireshark, MRTG, Visio, Excel, Word, PowerPoint, Cisco SDM

PROFESSIONAL EXPERIENCE:

Network Operations Analyst

Confidential

Responsibilities:

• Monitor, manage, maintain and troubleshoot 3000+ multi-vendor and multi-platform IP/RF network elements of the ISP and Data Centre which include Routers, Switches and Wireless/RF radios.
• Render efficient services in maintaining and supporting ISP's MAN + WAN network infrastructure based on IP & RF.
• Directly support over 4,100 corporate customers including large groups of businesses in 46 markets with technical service issues in a national NOC (Network Operations Centre) environment.
• Strategically identify and resolve Layer 1 (Physical) through Layer 3 (IP) connectivity issues through managing troubleshooting efforts with internal team-members and external telecommunications vendors.
• Interact directly with field service engineers, service managers and sales team; and track interactions, progress and resolution in trouble tickets. Lead efforts in reducing MTTR on customers' outages.
• Provision new or existing services including moves/adds/changes as required which includes provisioning of Cisco routers and switches, Motorola radios, Ceragon radios, Redline radios, JRC radios and Dragon Wave radios etc.
• Accountable to ensure Confidential ’s operational data sources have up-to-date and accurate information.
• Significantly reduced number of escalations by 25% due to efficient management and ownership of trouble tickets.
• Recognition by the management team, peers and other departments for handling and taking ownership of business-critical issues and escalations.
• Appreciations from high-value and sensitive customers for resolving their problems in efficient and timely manner resulting in higher CSAT (customer satisfaction) scores.
• Mentor peers on troubleshooting and debugging techniques.
• Manage a web-based system of technology updates and training for team-members.

Technical Support Analyst

Confidential

Responsibilities:

• Rendered Technical/Network support services to very large enterprise networks of multiple clients of Confidential
• Pro-actively monitored the network service systems for the clients of Confidential using tools such as Confidential and actioned alarms and alerts in a timely fashion.
• Quickly resolved all IP network issues to reduce downtime while also ensuring clients' Service Level Agreements.
• Ensured that internal processes are correctly aligned to the business demands of corporate clients and suggested areas for improvement in internal processes along with possible solutions.
• Also worked as a member of the Confidential internal IT team administering and maintaining Confidential Canada's internal IT infrastructure of LAN/WAN providing IT services to 6000 Confidential from coast to coast.
• Delivered excellent support services and total satisfaction through frequent collaboration with staff and clients.

Network Administrator

Confidential

Responsibilities:

• Implemented, managed and supported company's LAN infrastructure of 25 nodes having authentication server (Windows 2000), mail server (Exchange 2000), file server (Windows 2000) and Cisco 2900 switches.
• Provided access level maintenance and support to enable system availability, reliability and achievement of service level requirements.

Network Engineer

Confidential

Responsibilities:

• Deployed, administered and maintained an IP network of 200+ nodes across group’s 7 citywide branch offices.
• Successfully migrated authentication and file servers OS from Windows NT 4.0 to Windows 2000/2003 and mail system from Lotus cc:Mail 8.2 to MS Exchange 2000.