WORK EXPERIENCE:

Confidential, Utah

Senior Firewall Engineer

Responsibilities:

• Responsible for the researching and troubleshooting connectivity throughout the enterprise network with regards to Palo Alto, Checkpoint, Fortinet, and ASA firewalls throughout numerous enclaves for numerous tenants. Troubleshooting and reporting encompassed use of higher level CE routers (Cisco), Wireshark Analysis, and custom Splunk Reporting.
• Working with application developers in the network design and deployment of new applications and work closely with the LOB resources and the Information Security Officers to understand and react to business units’ security needs prior to, during, and after the application migrations.
• Consulting with project teams, designing, and implementing firewall changes supporting our client's lines of business within corporate security policies and standards.
• Writing design documentation during planning and development phases of projects and assist with costing, product selections, availability requirements, and detailed design and engineering of Network Security Solutions.

Confidential, Utah

Network Engineer

Responsibilities:

• Responsible for the migration from AFNET to MEDCOI network relating to all tenants, servers, VOIP, and infrastructure with accordance to Defense Health Administration guidelines and regulations.
• Configuration, support, and migration of sites’ Palo Alto firewalls (Virtual), Cisco Routers (4451), switched core (4500), distribution switch infrastructure, and site - to-site VPNs for a campus network encompassing 5 buildings and 300 users.
• Responsible for the documentation, verification, and inventory of all DHA assets, infrastructure, and topology for migration to new network environment.
• Provide ongoing guidance on migration of tenants and server systems for minimal impact to medical providers and services.
• Developed weekly backup and verification scripts for network infrastructure with Ansible and Python modules.

Confidential, Fort Huachuca, Arizona

Senior Network Analyst

Responsibilities:

• Responsible for ensuring the functionality and security of the WAN connection to Army networks across CONUS.
• Implement Army policies in the Top Level Architecture (TLA) at the 2nd Regional Cyber Center
• Configure, manage, monitor, and troubleshoot routers, firewall, and switches in a multi vendor environment.
• Setup and maintain BGP, OSPF, and various next hop redundancy protocols.
• Troubleshoot connectivity throughout the Joint Regional Security Stacks (JRSS) architecture
• Experience configuring multiple models of Cisco ASA, 3750, 6500, 7600, 3800, ASR 1K/9K, and ISR platforms.
• Continuous training of new team members on the TLA and JRSS architectures.
• Administered and created security policies in Palo Alto, Juniper Netscreen, and Cisco ASA’s in accordance to Army security guidelines and requirements.

Confidential, Salt Lake City, Utah

Confidential - Implementation Specialist

Responsibilities:

• Setup, Installation, Training, and Support of web based CRM, Rewards, and Website CMS software for business clients.
• Product testing and QA of implemented features and defect resolutions implemented by Development Staff through means of Selenium test suite and Jira tracking portal.
• Process and Instructional documentation of troubleshooting procedures for applications integrated and embedded within Lightspeed DMS suite.
• Database administration of SQL Server 2012 in a SAAS Multi-tenant architecture.

Confidential

Implementation Specialist

Responsibilities:

• Setup, Installation, and Training of web based CRM, Rewards, and Website CMS software for business clients.
• Database administration in a mixed SQL Server Environment (SQL Server 2005 and 2008)
• Tier 1 and 2 support of application suites with regards to WSDL troubleshooting and 3rd party integrations

Confidential

Implementation Specialist

Responsibilities:

• Responsible for migration of dealership servers from onsite Windows servers (2003+) to ADP proprietary cloud servers (Windows Server 2008). Including large database transfers and data integrity checking.
• Client workstation setup with regards to Client Install, Printers, Firewall exceptions, Electronic Parts Catalogs, and Mercury Payment credit card solutions.

Confidential, Utah

Lead Computer Field Technician

Responsibilities:

• Provided hands on support of faculty/staff computers, printers, and misc. peripherals.
• Provide software support for: Windows XP/Vista/7, Microsoft Office XP/2003/2007, Active Directory Administration, and Novell client side configuration and installation.
• Troubleshooting and repair of: Cisco/Avaya handsets, Multiple Vendor Desktops/Laptops, and Citrix Kiosk Computers.
• Responsible for the installation, configuration, and continued support for all client side layer 2 networking devices - including but not limited to Cisco 2950/3550/3560 series switches.
• Setup and continued administration of Checkpoint security appliances for departments handling finance and student record keeping (firewall policies and VPN standup).
• Troubleshooting local on-site DNS/DHCP Debian servers, alongside FreeBSD departmental network shared drives and print servers.
• Responsible for the continuing education and higher tier support of multiple direct reporting field technicians.
• Modified, corrected, and updated Confidential /SQL code for Alumni Center departmental applications

Confidential, West Valley City, Utah

IT Customer Support Specialist

Responsibilities:

• After hours phone and chat support for items processing and system administrators
• Troubleshoot end-user systems, Unix based servers, and Windows servers
• Active Directory Account Administration and Mainframe System Administration
• Network troubleshooting - Connectivity and Downtime reporting
• Remote installation of software applications to client and server systems
• After hours, corporate incident management - large customer and corporation impact
• Responsible for coordination and contacting engineers for troubleshooting and issue resolution
• Monitor nightly change controls within corporation for documentation and rollback
• Content creation and management of solutions to problems within the corporation
• Administration over UniCenter Windows 2003 server - Hot-fix implementation, patch roll outs, and hardware troubleshooting.

Confidential, Utah

Education Technology Specialist

Responsibilities:

• Trained diverse group of faculty and staff on various software applications
• Created training material and documentation for campus compliant software applications
• Wrote campus handbook/reference for Weber States in-house content management system
• Phone and hands on support of university computer systems for faculty, staff and students
• Administer accounts, analyze and solve hardware and software problems
• Audit end user software installations in relation to Weber States licensing agreement.