SUMMARY:

• Over 10 years of Infrastructure, Network problems & Storage Issues by Planning, designing, developing, configuring, and commissioning networks and associated systems for network monitoring and incident management.
• Over 7 years of CITRIX & NETSCALER LEAD experience. Specializing in CONVERGED / CLOUD / OnPREM PLATFORMS
• Over 5 years of Cloud Computing, Infrastructure Architectures, DataCenter Migrations, Cloud Migrations
• Backup and Recovery, Logging and Monitoring, Pricing, Cost Comparison (AWS, Azure, On - Prem )
• Mentor, guide, and cross-train team members
• Successfully keeping Virtualized Production Environment uptime to 99.999% /yr
• Management of Citrix Profile Manager, Citrix Director, Appsense Insight, Local Profiles, Folder Redirection
• Successfully manage 10 simultaneous Enterprise Citrix farms with GSLB, DMZ NetScaler, Provisioning Services, VMware / XenServer / Hyper-V infrastructure.
• Designed and implemented several process improvements including; change management, Problem management and root cause analysis, Governance scorecard, Patch and Inventory management, and Audit responses
• Excellent track record of Identifying OSI or TCP/IP Layer problems & quickly bringing resolution to the issue
• Mentor and provide guidelines to junior support administrators to improve different IT processes.
• Use IP Scanners, PRTG, Open Manage, EGInnovations, WireShark, to identify & resolve issues.
• Solid record of improving financial performance by increasing efficiency, productivity, staff performance; successfully manage key projects from conception through completion.
• Apply depth of Confidential in Infrastructure assessment, Strategic planning, Process automation, Client Relationship management, and Quality assurance techniques to meeting corporate objectives
• Actively support company in maximizing bottom-line profits by effectively negotiating vendor contracts to achieve competitive pricing and terms, saving company in monthly cost expenditures.

SKILL:

• Microsoft Azure, Google, AWS, Public Cloud
• Linux/UNIX, Ubuntu, CentOS
• Microsoft Windows Server, SQL, AD/DNS
• PowerShell scripting, JSON, Python
• Network firewalls and load balancers
• High: availability and clustering
• Disaster recovery
• Network monitoring solution

PROFESSIONAL EXPERIENCE:

Confidential

Virtualization Lead

Responsibilities:

• Work with various application platforms supporting: Google Cloud Platform, AWS, Azure, Citrix, Citrix Cloud, Ondemand Cloud, XenApp, XenCenter, NetScaler’s, Storefront, SD-WAN, VMware, Microsoft, NetApp, Cisco.
• Citrix Profile Management issues, troubleshooting License, High Availability, GSLB, HTML webpage customizations, Failover testing, System Checks, Upgrades, As-built/Design Documents, Visio drawings, new project Citrix lead, Farm Audits, weighted Recommendations.
• Work with NOC-Network Operations Center to provide 24/7 service to client during issues.
• Performed wide variety of tasks, including Collecting Site Data information:
• IP addresses, Servers, Database, ISP, Vendors, Storage, Networking devices, Domain, Antivirus, and SPAM Filters.
• Consolidate data for various IT departments, for various projects.
• Execute various tasks for onboarding at Long View
• Used Citrix Director to provide Helpdesk Users day to day management of the Citrix environment.
• Engage Site Manager or Customer for different LV IT Service practices to resolve customer system issues.
• Hold various ongoing meetings with NOC/Service Desk/Cloud/Network services to optimize and provide proactive Monitoring & optimal SLA performance to the client.
• Assist various managers with Planning, Designing, Evaluating, Implementing, & Monitoring of IT systems.

Confidential

Virtualization Lead

Responsibilities:

• Manage Client architecture in Google Cloud GCP and NetScalers for Load Balancing & managing Kibana, Kafka, Kubernetes, Pithos, Elastic Search traffic.
• Provide scheduled maintenance & change management
• Executed strategies for Cloud Security Groups & Cloud VPN
• SSL upgrades, L4-L7 Load Balancing, Gateways
• Quotas, Billing Reports, Stackdriver Monitoring

Confidential

Project Citrix Lead

Responsibilities:

• Work with client from a project standpoint to implement NetScalers in the environment
• Implement NetScaler in 2 arm mode. DMZ and Internal HA pair
• Storefront Web Interface design
• SSL Certs, LDAPS authentication, 2 factor authentication implementations
• Design Document, Detailed As-built Documents, Visio Drawings of environment

Confidential

Project Citrix Lead

Responsibilities:

• Perform evaluation of current environment
• Provide recommendations for SSL, 2 factor, Radius & LDAPS authentication
• Upgraded environment to XenDesktop 7.15LTSR

Confidential

IGS Citrix Lead

Responsibilities:

• Work with client during company split to document and manage environment of over 700 active connections per day
• Work tickets associated with the environment
• Work with 3rd party vendors to isolate ERP traffic for each company

Confidential

Project Citrix Lead

Responsibilities:

• Perform ongoing analysis of the environment
• Streamline VDA’s to better function in environment
• Work ongoing issues tickets with the environment.

Confidential

Site Manager

Responsibilities:

• Realign Citrix technology for client troubled with rogue Admins
• Brought Citrix uptime from 75% to 99.999%
• Created new Image to deploy on XenDesktop 7.5
• Used AppSense Insight to gain endpoint visibility into Citrix environment
• Configured Wyse Terminals to get proper authentication/SSL configurations
• Optimized NetScaler, Storefront, XenServer, XenDesktop
• NetApp OnTap, Switch Upgrades
• Cisco UCS 220 M3 management, RAM upgrades, SNMP/SSH configurations
• Configure NetApp Snapshot policy for Prod & SnapMirror

Confidential

Site Focal

Responsibilities:

• Worked with Application users to optimize Citrix Environment
• Deployed new Machine Catalogs/ Images for XenApp 7.5 users
• Stabilized Citrix environment after deployment
• Optimize NetScaler for Application Delivery
• SOC Audits
• Perform various functions for Applications, including license support
• NetApp, ExaGrid configurations for Citrix users
• Troubleshoot VEEM for VMware backups

Confidential

Site Focal

Responsibilities:

• Decommission old servers and migrate them to MS Azure
• Create new Azure servers, Scale them up/down for client per application use
• Configure JDE server in Azure for ERP systems
• Administer Office 365 for client needs
• Created Security Policy & configured Antivirus for users
• Troubleshoot VPN issues with AWS VPC gateways

Confidential

Site Manager

Responsibilities:

• Instrumental in re-establishing LV IT services with troubled client after repeat service issues
• Fixed XenApp 6.5 Deployment gone bad
• Designed Web Interface for XenApp landing page
• Helped create segregation of duties with Service Desk, Site Support, Field Support
• Created various KB for NOC, Service Desk support personnel for 24/7 level support
• Work with various vendors for O365 migration, SharePoint 2012, Domain migration projects
• Create new VM’s using Hyper-V 3.0, SCVMM 2012, for Windows 2012 R2, Windows 2008R2
• Install and configure WSUS for patching of servers. Run SCCM 2012 Reports
• Work with Dell iSCSI Equalogic SAN for Live Migration of VM’s and Datastores for various projects.
• Add RAM to VM Hosts, VM Provisioning in multi node Hyper-V Clusters

Confidential

Site Manager

Responsibilities:

• Lead in different projects with Vendors: Citrix XenApp farm 6.5, Exchange Migration, SCCM deployment, VMware 5.1 upgrade, SAN upgrade, company IT assessments
• Support Citrix 5 & 6.5 mixed farm with 30+ XenApp servers
• Mentor and guide a team of 6 Desktop support technicians to provide end user support
• Provision new Storage in EMC. Create Clustering for High Availability of VM hosts.
• Manage Vendor Relations and research, request for quote for various projects
• Conduct, research, and recommend solutions as it relates to capacity planning for the enterprise network. Including EMC Avamar solution for client deduplication, backup & DR solution.
• Troubleshoot Lync 2010, hotfixes, and various other system issues with Lync.
• Work with teams to troubleshoot Site-2-Site VPN issues and MPLS connectivity problems
• Perform DR testing and failover testing for SQL databases and other ERP applications
• Configure Alerts & perform maintenance for vSphere. Add/Remove CPU, Disk, Memory to VM’s.
• User vSphere for Snapshots, vMotion, High Availability during maintenance, outages.
• Troubleshoot Citrix Printing Issues, Slow sessions, Web Interface, Secure Gateway, & Licensing.
• Create Backup policy’s in accordance with SOX retention policy’s using Symantec BackupExec, ArcServe, Cloud backup solutions: Mozypro, Asigra
• Use Barracuda, MX Logix to troubleshoot email issues, create corporate email rules and policies

Confidential

Site Manager

Responsibilities:

• Instrumental in helping Confidential Oil & Gas company go public by ensuring all corporate IT processes were correct for SOC auditors. Created new IT policies.
• Work with Network Operation Center to handle any outages or issues with customer equipment and branch offices. Communicate and help resolve any outages due to ISP or hardware failure
• Troubleshoot Exchange 2010/ActiveSync issues, develop KB for future issues
• Create Onboarding/Off boarding Policy with HR department
• Architect Active Directory based on Site level & delegate access for Junior Help Desk team
• Setup Monitoring with NAble & Nimbus for various Servers/Network/IT devices
• Configure ESX hosts with iLO and SSH connections for data and disaster recovery.
• Integrate Remedy for Incident & Change Management for Confidential ’s environment
• Identify performance issues with NetApp FAS & Dell EqualLogic SAN

Confidential, Houston, TX

CERTIFIED INSTRUCTOR

Responsibilities:

• Develop and currently manage a classroom program for teaching Cisco CCNA & Microsoft MCSE
• Oversee curriculum development and coursework content development for Cisco CCNA and Microsoft MCSE subjects, including key milestones and assessments to ensure proper and Confidential .

Confidential, Houston, TX

Sr. System Administrator

Responsibilities:

• Create and Implement company IT policies with MS Windows Server, Citrix, Active Directory Administration, Backup Solutions, Exchange.
• Troubleshoot Network, LAN WAN issues, Viruses, System Failures, System Restore, and provide excellent communication skills to explain situations or events with clients and customers.
• Provide company with clear objectives and goals to handle current and future LAN Infrastructure, Web Server, FTP Server, Routers, Wireless Access Points, Backups, Firewalls/VPN’s, VMware, Firewalls, Buffalo Link NAS devices.
• Oversee support staff & train as needed for United States Trustee's offices all over US.
• Test/Deploy and support company software from corporate offices in Houston to customers all over US.
• First point of contact with vendors including Dell, Cisco, Juniper, Microsoft, Symantec, HP, CDW & Outside Contractors.
• Assures timely delivery of products from different vendors involving Procurement & Tracking for various Projects.
• Negotiate and hire multiple Vendors around the country and then manage different projects including new Client setup, new Infrastructure Hardware & Software including: Windows Servers, Ghost Images, Setup Domains, Exchange, Active Directory, Dell PC’s, Printers, Map Drives, DNS, IIS administration, Google Apps, Wireless/Wired Cisco/SonicWall/Juniper Routers & provide extended Technical Support.

Confidential, Houston, TX

IT Director

Responsibilities:

• Entrusted with comprehensive oversight of the development, purchasing, installation, testing/debugging, and management of all information technology infrastructure in new facilities, as well as assisting and maintaining relationships with 430 agents and 15 staff members
• Authored and trained personnel on official IT Policies and Procedures for New Employees and Agents; additionally manage Help Desk activity and prepare FAQs to assist personnel with applications, new viruses, and emerging technologies
• Execute administrative tasks to maintain company intranet and servers; add and remove users, create user accounts and authorizations, update content, ensure regular backup of all critical data, and provide user support.
• Project Vendor Management: VOIP Phone Installation. Wifi AP Installation, Hosted Exchange, Backups
• Brought Server Room, Conference Rooms, and Shared Resource Room up to high standard of operation, configured Cisco Routers and Switches, managed installations of plasma TVs / monitors / HD antennas, and updated HVAC system for Server Room
• Test & Deploy new software though out organization: MS Office 2007, PCounter, XP, Vista, Norton/ ESet Antivirus.

Confidential, Houston, TX

Network Administrator & Sales Engineer

Responsibilities:

• Worked in a team of IT professionals to effectively launch proprietary Microsoft .NET application into different three different regions.
• Tested software application and found errors, which were reported to superiors.
• Diagnose/Troubleshoot Computer and Network hardware issues.
• Assisted in Azure hybrid platform buildout.
• Use different tools to repair Viruses/bugs, System Corruption/Compatibility issues.
• Performed a broad range of technical development and implementation, user assistance, and operational management duties to increase corporate productivity and client satisfaction; directly oversaw two contractors with up to 30 support specialists
• Drove technological upgrade initiatives and established integrated telecommunications systems to create a highly efficient and secure paperless office environment; instituted centralized daily data backups, upgraded servers, created group policies and managed active directory
• Planned, coordinated, and launched the company’s first LAN & wireless network for five office locations with more than 50 workstations across Texas; pioneered wired and wireless security measures and virus prevention, performed software testing to ensure proper functionality, and managed the upgrading to and procurement of advanced hardware and software
• Pioneered wired and wireless security measures and virus prevention, performed software testing to ensure proper functionality, and managed the upgrading to and procurement of advanced hardware and software