SUMMARY:

• In - depth expertise in Windows System and Network Administration across complex enterprise systems.
• Demonstrated success leading cross-functional and technical teams to deliver outstanding results as an IT Systems Administrator with broad exposure to networks, security, servers, and Citrix.
• Excel at strategic technology planning and implementations in line with organizational goals and objectives.
• Dynamic team player and contributor highly capable of collaborating with cross-functional teams and leaders to ensure on time and under budget project deliverables.

HIGHLIGHTS OF EXPERTISE AND EXPERIENCE:

Platforms and Operating System Administration: Storage Management

Specialized Application Administration: Back Office System Administration

Citrix Administration: Security Services Administration

Technical Expert/Advisor: Project Management and Leadership Program and Project Management Strategic IT Planning and Implementation Cross-Functional Team Leadership

WORK HISTORY:

Confidential, Leavenworth, Kansas

Director//Supervisor/System Engineer/Sr IT Administrator, Information Technology

Responsibilities:

• Streamlined and improved data access and performance by centralizing digital applications across the enterprise through a data center solution leveraging LAN/WAN, servers, and SAN technologies. Solution proved successful in centralizing 16 siloed databases. Provisioned for growth potential to support 24 additional satellite locations.
• Designed and implemented a VMware ESXi virtual server environment supporting electronic patient record system (Dentrix Enterprise) and centralized digital radiography processing system (Apteryx DCV). System supports processing over 12,000 patient record and digital radiography transactions per day and centralized all electronic patient record and x-ray access for a group of 600+ dental staff and support personnel.
• Successfully drove the conversion from manual to electronic patient records and migration from x-ray film to digital radiography across 16 locations in four states; delivered on budget and ahead of schedule results in 10 months.
• Drove WAN upgrade and migration project converting infrastructure from an expensive and antiquated MPLS private cloud to new SDWAN technology using less expensive fiber and broadband circuits. Solution increased WAN bandwidth by 200% at each location, reduced overall circuits costs by 22%, and improved reliability/failover capabilities by 100%. Efforts resulted in 33 successful migrations in under 14 months.
• Installed and spearheaded efforts to deploy a centrally managed Cisco WiFi solution at 33 locations. Deployed 152 wireless access points and one controller in under 9 months; under budget and 2 months ahead of schedule. Solution provides private and guest wireless access for staff and patients.
• Directed a Mitel VOIP centralization and conversion project, including installation of 300 Mitel phones and system programming across all locations. Reduced long distance billing costs by 25%, employed extension dialing between all locations, and provided a standard telecommunication platform at all locations.
• Installed and implemented central management and monitoring system (PRTG) to ensure real-time reporting of servers, network switches and critical x-ray equipment. Proactive reporting ensures system failures are identified and reported within 5 minutes of failure. Over 3000 sensors implemented and monitored 24/7.
• Accountable for all aspects of new location site planning and implementation pertaining to IT. Drives hardware, software, and technical standardization through documented standard operating procedures.
• Coordinates and directs subcontractors to install low voltage and audio/video cabling infrastructure; creates statements of work and drawings outlining cabling and hardware requirements. Primary liaison between subcontractor and Project Manager.
• Purchasing agent; plans and initiates all hardware and software purchases.
• Installs PC’s, servers, and supporting software. Configures x-ray systems.
• Installs and configures digital x-ray sensors and supporting software. Technologies include; Dexis, Planmeca, Gendex, Apteryx DCV, Dentrix Enterprise.
• Implemented Ivanti Security and Patch Management; automated Microsoft and third-party application patching for over 800 Windows 7/10 workstations. Solution delivers 100% patching accountability, aids in securing systems, and provides instant reporting to meet HIPAA/HITECH compliance standards.
• Cloud services; Migrated over 400 Gmail accounts (Gmail, calendar, contacts), and over 4000 google docs to G Suite Cloud. Automated 80% of the process using internally implemented API’s and processes. Saved countless hours in manual processing and ensured error free and 100% accountability of all documents.
• Deployed a Mobile Device Management solutions that allows remote management and inventory of company owned IOS and Android devices. Evaluated multiple products and provided options to stakeholders; directed all aspects of implementation of Jamf and ScaleFusion mobile device solutions. Currently managing over 300 devices.
• Migrated 150 computers from “Microsoft workgroup” model to a single Forest/Domain model. Implemented Active Directory, Group Policy, DNS, and DHCP. Improved security, reduced IT management overhead by 100%, and allowed easy desktop standardization across all clinics. Ensured supportable and manageable system with unlimited growth potential.
• Responsible for information technology environment supporting 600+ employees and 1200+ endpoints.
• Manages IT infrastructure; including but not limited to servers, virtual VMWare environment, VoIP infrastructure, desktops/laptops and mobile devices.
• Oversees and monitors networks for operation and service levels; including data and voice networking, video, wireless, and network processing devices.
• Manages and supervises two junior IT technicians. Provides training and guidance as necessary.
• Implemented and manages centralized IT Ticketing System; assigns and prioritizes work to junior level technicians as necessary. Works tickets as required to ensure services levels and critical tickets are addressed Confidential corporate policy.
• Manages IT projects at the corporate level; constant focus on scope, schedule, cost, quality, communications, risk and security. Coordinates and meets with 15 key stakeholders ensuring IT processes are in alignment with corporate needs, best practices, and policies.
• Drives corporate policy, approaches to IT operations, and security solutions including; help desk, security administration, network operations, infrastructure and systems administration.
• Creates, edits, and approves changes to IT Department Standard Operating Procedures. Authored 28 and approved 13. Developed the IT SOP Centralized Library; an electronic documentation library available in the cloud.

Confidential, Leavenworth, Kansas

Sr. IT Analyst Citrix Administrator

Responsibilities:

• Managed day-to-day activities and provided administrative support to the VISN15 Citrix XenApp Farm; hosts 120+ applications, supports over 400 concurrent user connections, and serves 9 geographically separated hospitals.
• Augmented support of the Region 2 Citrix XenApp Farm; provided support and expertise to R02 Citrix Team members.
• System engineering and acquisition; 32 new Windows 2003/2008 virtual servers intended to replace failing physical Citrix servers in VISN15; completed Citrix Xenapp 4.0 to 5.0 migration with minimal end user impact and zero downtime. Exceptional customer service manner; coordinated with 8 local sites to ensure application availability. Ensured that unsupported Citrix software was removed from inventory, negated license violations, improved user login performance from 2 minutes to <30 seconds, and enhanced application stability.
• Installed Wyse Device Manager Servers; Coordinated with local site personnel to upgrade 1400 thin client devices; enabled thin client remote management, upgrades and inventory.
• Implemented Citrix solution that permits thin client devices to be used as Bed Management large screen display controllers. Effort resulted in the activation of 13 large screen displays used by clinical personnel to track bed status on inpatient wards. Afforded redeployment of 13 PC’s for other end user purposes, ensures data security by placing “dumb” devices in public areas, and saved over $10,000 in PC procurement costs.
• Created SCCM collections, packages, and reported to facilitate software patch management and reporting. Ensured systems were installed with latest software updates and patches.
• Provided technical direction to VISN15 IT leadership, staff and 24x7 Regional Operations Center, provides mentoring and training to junior staff.

Confidential, Tucson, Arizona

Sr. IT Analyst Citrix Administrator

Responsibilities:

• Experienced and seasoned systems administrator responsible for server hardware, various operating systems, and multivendor middleware applications.
• Managed the SAVAHCS Citrix Farm which includes 25 servers hosting 30 clinical applications and servicing over 900 concurrent user connections.
• Provided technical expertise and oversight of new IT implementations at the local facility though technical reviews of Information Technology implementation requests.
• Served in an “on-call” capacity for all aspects of clinician IT support. Duties are comprehensive and range for simple user account rests to complex LAN/WAN troubleshooting.
• Analyzed and resolved complex issues that span several IT disciplines to a successful resolve including those that relate to conflicting priorities for IT resources.
• Instrumental in authoring and developing several Middleware Standard Operating Procedure documents for use by fellow System Administrators and Automated Data Processing Application Coordinators (ADPAC).

IT Clinical Application Coordinator

Confidential, Tucson, Arizona

Responsibilities:

• Innovative and forward thinking; Developed and implemented new templates, order sets, and menus directly resulting in streamlined patient data processing by clinical staff.
• Collaborated with ADPAC’s, administrative assistants, and clinicians to ensure system level support requirements were met within required timelines.
• Coordinated with Clinical and Service Staff to implement integrated packages, resolve conflicts and ensure smooth operation in areas where package scope overlapped or was integrated with other services.
• Conducted new user Confidential Orientation/Training - Trained new and existing users on the use of Confidential and related applications. Produced and revised instruction materials used by trainers during clinical application training.

Confidential, Tucson Arizona

Network Operations Center (NOC) Team Lead

Responsibilities:

• Accountable for escalation and problem resolution of system issues for the Network Operations Center, 9 dispersed sites, 60 vehicle mounted Tablet PC’s, and 1 Forward Operations Center.
• Developed and implemented work prioritization standards and procedures using an Access based Help Desk, Asset Tracking, and Customer Ticketing system. Ensured asset accountability, timely root cause escalation, reporting, and problem resolution.
• Developed and implemented the NOC’s Standard Operating Procedure routing and implementation system. Ensured task standardization throughout the team, and afforded step-by-step procedural instruction for all technicians to use.
• Master problem solver - Ability to identify, analyze, and correct complex system problems before they impacted overall system health; ensured maximum operational status was achieved.

Confidential, Ft. Riley, Kansas

IT Systems Administrator

Responsibilities:

• Facilitated coordination with the Confidential ’s local Directors of Information Management (DOIM) to configure access control lists and VLAN configurations; ensured successful project completion within specified timelines.
• Provided direct IT support to project managers, database administrators, data analysts, and operators, ensuring site wide LAN/WAN connectivity to the Army War Reserve Deployment System.
• Implemented hardware and application infrastructure for site-wide deployment and connectivity of computer systems, Active Directory, DNS, DHCP, Active Directory accounts, and logon scripts.
• Duties included knowledge and functions of writing scripts used to generated automated status reports, and diagnostics functions and management.