SUMMARY:

• Seeking a position in the information technology field to utilize my network support and systems engineering skills with the opportunity for professional growth while contributing to the success of my employer.

PROFESSIONAL EXPERIENCE:

Confidential - Alexandria, Virginia

Systems Engineer

• Maximize network performance by monitoring and scheduling upgrades, collaborating with network architects on network optimization.
• Follow management procedures to setup and configure new Digital, Analog and VoIP phones, and applications.
• Perform troubleshooting, and repair of the network components in the AccessPlus Communications network.
• Provide overall system administration for Avaya CS1K, Cisco Unified Communications Manager, Cisco Unity Connection and related systems.
• Secure and inventory all telecom equipment, including VOIP telephones, routers, switches, cables and other telephony equipment.
• Diagnose, troubleshoot, and correction of network faults as reported by NMS events, logs, and/or customer reports.
• Resolve break/fixes and provide move/add/change/deactivation requests for all telecommunications systems.
• Responsible for management of ITIL processes including but not restricted to incidents, requests, problems, knowledge base portal and change management.
• Develop long term and short-term plans for updating equipment, adding capabilities, enhancing systems and providing improved telecommunications for all sites.
• Update system documentation and troubleshooting materials outlining system processes and configuration standards.
• Design, implement and maintain new applications, and scripts to support, enhance and extend ZaiTech communication services.
• Manage and track trouble tickets with other carriers and vendors.
• In-depth knowledge of common servers and telephony administration tasks for an enterprise-level organization, including system installation, system upgrades and updates, software management, troubleshooting hardware and software issues.
• Develop technical architecture documentation (KBs) that details procedures for installation, maintenance, security, configuration, disaster recovery, problem resolutions, best practices, and informational articles in Servicenow site.

Confidential, Arlington, Virginia

Automation Systems Engineer/ DevOps

• Develop technical architecture documentation (KBs) that details procedures for installation, maintenance, security, configuration, disaster recovery, problem resolutions, best practices, and informational articles in Servicenow site.
• Coordinate maintenance activities including testing and scheduling for maintenance weekends including ensuring that all change records have been approved by change management prior to maintenance events.
• Create and update workflows on daily basis in VMware vRealize Automation (vRA) and vRealize Orchestrator (vRO) to improve automation processes for system provisioning and content synchronization between development, test and production environments.
• Define and implement comprehensive automation processes for VMware, including creating scripts for recurring system tasks and proactive monitoring.
• Extensive administration and support experience with all of Windows server operating systems, and workstation operating systems in large enterprise environments (thousands of systems).
• Ensured the integrity, security, reliability and performance of SQL Server 2008 R2, 2014 and 2016 hosted in an exclusively virtualized environment.
• Configure and manage access for SQL server to various users group, Install SQL Server SP and security updates on Development, Test, and Production environments.
• Manage, research, and resolve issues relating to VMware automation products including basic isolation of issues located in third party products that interact with VMware automation products.
• Perform installation, configuration and maintenance of the VMware virtual infrastructure, including, but not limited to, vCenter Server Appliance, vRealize Orchestrator (vRO), vRealize Business, and ESXi.
• Install and configure jBoss SOA Platform, Apache, MySQL, LifeRay on Linux OS on cloud based virtual environment.
• Participate in root cause analysis for significant problems and suggest clear recommendations for improvements.
• Managed a remote service desk team of four remote engineers and handled escalated issues.

Confidential, Ashburn, Virginia

Data Center Network Systems Engineer

• Work collaboratively with support teams and vendors to provide technical consultation on design and engineering of new solutions. Then support and maintain them through rollout of new system implementations and integrations.
• Installed and supported various operating systems on desktops and servers including Windows 7 Enterprise, Windows XP SP3, Windows Server 2008 R2, Windows Server 2003 and Linux.
• Participated in design and deployment of the Enterprise Active Directory infrastructure, supporting other AD delegated IT teams research, scripting, training and resolving system conflicts
• Regularly build, clone and migrate Microsoft Operating Systems, including XP, Windows 7 and Windows Server 2003/2008 in virtual environment using VSphere 3.5.
• Monitored performance, hardware, nodes, disk space and application process with Solar Winds Server & Application Monitor via SNMP to ensure stability or production systems.
• Add and maintain local and remote users on network; assigning application and systems access while enforcing company security policies.
• Deploy Microsoft Security/ Critical updates using WSUS (Windows Server Update Services) to appropriate systems and excluded sensitive systems by creating multiple container groups.
• Ensured that network outage escalations are adhered to in accordance with defined guidelines and that executive management and external VzB support organizations are well informed on the progress and status of network outage events.
• Directed remote hands field engineers in the fault isolation and troubleshooting process as well as replacement of failed assemblies, connections and other components deemed within scope of the WCTS by working with internal teams and customer.
• Managed multiple ticket queues, Phone systems for WCTS and Safe Bio Farms within a Service Level Agreement driven environment.

Confidential, Dulles, Virginia

Production System Administrator

• Responsible for designing, building, and maintaining process based flow sheets that were used to manipulate and audit data to meet program and contractual requirements.
• Delivered products to customers when automated system failed via FTP to maintain promised service level agreements while investigating and coordinating with other groups towards a resolution.
• Monitor operational systems, responds to alerts and high priority incidents, troubleshoots problems, communicate status to all appropriate parties and escalate critical issues until resolved.
• Perform back-ups and file restorations of critical systems to adequately ensure protection from data loss. Build and service systems including servers, workstations, Virtual Machine and Blade servers per documented procedures.
• Document hardware and software configurations, maintain system inventory, and implement all computer system policies. Audit systems to ensure compliance with anti-virus, Internet connectivity and security patch policies.
• Lead IT strategy and operational planning to achieve business goals by fostering innovation, prioritizing potentially conflicting information technology initiatives and coordinating the analysis, deployment and management of both current and future process changes and systems across all departments
• Regularly build, clone and migrated Microsoft Operating Systems, including XP, Windows 7 and Windows Server 2003/2008 in virtual environment using VSphere 3.5.
• Work with software developers/vendors to provide/receive assistance in finding potential issues and problem resolution related to site specific and enterprise applications.
• Manage critical nodes and circuits in SolarWinds and respond to alarms 24/7. Started troubleshoot immediately and involved circuit providers and network engineers when required to resolve issues within acceptable downtime limit.

Confidential, Reston, Virginia

IT Engineer

• Ensure proper functioning of company's information processing system and make upgrades as necessary.
• Keep computer equipment, hardware, and software updated to technological growth and development.
• Setup Blackberry enterprise server utilizing SQL 2008 and configured blackberry devices for end users, supporting the entire environment of 900 users.
• Develop, implement and administer IT policies, procedures, protocols and assign budgets for new projects with the team and lower lever IT department.
• Assist other senior level administrators with integrating IT into their strategic plans.
• Administer Microsoft Exchange, Live Communication and Microsoft Active Directory systems, performing tasks including: Creating user accounts, OUs, Distribution groups and permissions management.
• Provide after-hours support to national and international users with CISCO VPN, SSL Portal and password issues via phone, Damwere 5, LogMeIn and RDP.
• Managed companywide Cisco VOIP phone systems using GENBAND M6 managing over 1300 accounts.
• Set up projection systems for live training and meetings. Created temp accounts for students, instructors or trainees and provided live voice and visual access to local and international users.
• Create and track work tickets using PeopleSoft ticketing system. Monitor general IT-Help email and call system to provide 24/7 support.

Confidential, Reston, Virginia

Senior Support Engineer

• Maintain accurate database of the network configuration and computer equipment. Regularly rebuild systems for redeployment with custom operation systems and application.
• Research, analyze and propose methods and procedures for performing system maintenance, modifications, upgrades and repairs.
• Regularly documented detailed procedures containing screen prints for phone support team whenever new technology was implemented and handled escalations when required.
• Traveled to other client locations to provide support or training to new IT staff when required.
• Backup critical system data using third party software and create system snapshots regularly to ensure system reliability.
• Monitor network traffic with barracuda web filter and investigate anomalies.
• Install, update and troubleshoot Dell, IBM and HP desktops, laptops and servers.
• Install, configure and troubleshoot applications including Office, Visio, McAfee, Safeguard, Pointsec, Lotus notes, and MS Communicator etc.
• Create and deploy Images for Servers, Laptops, Desktop and VMs using Ghost Server and Isys.
• Managed and dispatched tickets to the appropriate groups using SEIBEL and immediately respond to high priority tickets with sensitive SLAs.
• In-depth knowledge of SCCM client installation, software distribution, remote control, and other SCCM functionalities.

TECHNICAL SKILLS

SOFTWARE & TECHNOLOGIES: Servicenow, vCenter Server Appliance, vRealize Orchestrator, vCenter Operations Manager, RabbitMQ, Tripwire, McAfee ePO, Cisco VPN Client, VSphere 3.5, RHEL, Windows Server 2003, 2008 R2 and 2012, SQL Server 2008 R2, 2014 and 2016, MS Office 2013, Pointsec, Utimaco Safeguard, Dameware, Chef, Symantec Ghost 11, Seibel, lotus Notes, Visio and MS Project, Blackberry Manager, Putty, GFI, PeopleSoft, WSUS, SCCM 2007, GENBAND M6, ETMS, TCP/IP, and DNS, DHCP and many more.

HARDWARE: Cisco VOIP Phone, Dell/ IBM/HP Desktops, Laptops and Servers, Audio/ Video, Wireless Networks devices, Printers and Faxes, Ethernet Hubs, Cisco Routers and Switches, IBM blades and blade chassis and HP Storage Works and blade servers.