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Technical Support Specialist Resume

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Orlando, FL

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TECHNICAL SKILLS:

Business Software: SAP, MS Project, MS Office Professional, MS Visio, QuickBooks, Web Marketing, Ecommerce

Network and Web Administration: Ubuntu and CentOS Linux servers, Cisco routers, IIS, Apache, PHP, MySQL, phpMyAdmin, Cpanel, Webmin, Nagios, SSH, Postfix, HTML, CSS

Programming and Database: C++, Visual Basic, PHP, SQL, MySQL

PROFESSIONAL EXPERIENCE:

Technical Support Specialist

Confidential, Orlando, FL

  • Serve as the primary contact for company - wide technical support
  • Windows and Linux based systems installation, monitoring, and maintenance
  • Orchestrated project to implement corporate security surveillance system spanning over multiple states
  • Developed solution that automates deployment of remote desktop updates, effectively eliminating 3 hours/weekly of manual work while providing more regularity to updates

Project Management Internship

Confidential, Orlando, FL

  • Researching, planning, and developing a process for performing project retrospectives to become part of the project lifecycle
  • Build process on IT best practices established in COBIT and ITIL
  • Run pilot test of project retrospective on major lab implementation project
  • Publish “Lessons Learned” to promote continuous improvement

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