SUMMARY:

• Certified Salesforce professional with hand - on-experience in DevOps and AWS, seeking junior to mid-level opportunities.
• Worked on Salesforce.com configurations such as creating the Custom Objects, Custom fields, and buttons, links, Record types, Page layouts, User Profiles, Workflows approvals and Validating Rules.
• Experience in using New Lightning UI to bring Salesforce into the responsive UI era of web applications.
• Experience in customizing Salesforce CRM for generating web-to-leads and web-to-cases
• Experience in writing the SOQL queries. knowledge in Salesforce configuration, data migration, system integration and familiarity with Visualforce (Pages, Components, Controllers) MVC architecture and Apex (Classes, Controllers & Triggers).
• Performed Salesforce.com Administrator activities where I was responsible for Creating Roles, Profiles, Page Layouts, Workflow Alerts and Actions, and Approval Workflows.
• Strong administrative skills in Salesforce configuration tasks such as creating apps, objects, fields, profiles, roles and users.
• Extensively analyzed business requirements, entity relationships and converted to Salesforce custom objects, lookup relationships, junction objects, master-detail relationships.
• Worked with custom objects, custom fields, Pick-list, page layouts, Workflow Alerts and Actions, Approval Process, Validation Rules, Custom Tabs, Custom Reports, Report folders, Dashboards.
• Administrative experience also extends in creating various relationships between fields, developing validation rules to ensure the correctness of data and importing data via data loader and data import wizard.
• Automated business processes by using the workflow rules and approvals and assigning them to the concerned profiles and users.
• Managed data security by configuring OWD, customizing sharing settings and assigning manual sharing control to certain users.
• Good knowledge and hands-on experience in the new Salesforce version, Lightning.
• Gained knowledge in code deployments from Sandbox to another environment by using Eclipse IDE and Change Set’s.
• Solid experience with Salesforce AppExchange Apps, configuration and user security permissions in compliance with organizational needs.
• Have good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Designed various Web pages in Visual Force for functional needs within Salesforce along with Process Builder and Lightning Components.
• Good Knowledge and involvement in Salesforce teams working on governor limits, worked with large data sets and worked with teams developing apex codes by working around the limits.
• Good knowledge in Apex Classes, Triggers, Batch Apex, Test Classes, Visual force pages, Web Service etc. to achieve complex business functionalities.
• Working experience with development tools like Force.com IDE, Force.com Explorer and Data Loader.
• Experienced in Lightning Experience which includes the Lightning Component Framework and involved in building lightning component using the aura framework and experienced with Locker Service with Lightning Components.
• Performed data migration tasks from ACT, Excel, MS outlook and Legacy Systems using various data migration tools like Data loader, Import/Export wizard.
• Experience in managing DevOps pipeline and also in AWS services.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Classes, Apex Trigger, Visual Force, SFDC Eclipse Plug-ins, Force.com IDE for Eclipse, Apex deployment Tools, Data Loader, Salesforce.com customizations like Dashboards, Reports, Analytic Snapshots, Custom Apps, Custom objects, Page Layouts, Record Types, Process Builder, Translation Workbench, Workflow Rules, Role Hierarchy, Validation Rules and Formulae.

Custom Integration: Snapshots, Custom Apps, Custom Objects, Validation Rules, Users, Roles and Profiles Deployments (Change sets), Sharing Settings, Force.com Eclipse IDE Plug-in. Outbound Messages, Custom Settings, Custom Labels and Tabs, Account Management, Contact Management, Email Services, Security Controls, App Exchange Package & Custom Application and Sandbox Data Loading.

Operating Systems: Windows 98/2000/XP/2003/vista/2007.

Salesforce Tools: Force.com Eclipse IDE Plug in, Force.com Explorer, Force.com Data Loader, Excel Connector.

Web Development: XML, HTML, Visualforce

Languages:m PL/SQL, Apex

Databases:m Oracle 10g/9i, SQL Server 2008/05/2000 , MYSQL.

PROFESSIONAL EXPERIENCE:

Confidential, CHARLOTTE, NC

Salesforce Admin, DevOps

Responsibilities:

• Performed work on the defined use cases and implemented Salesforce to achieve the same. Involved in the analysis and identification of the functional requirements of the business.
• Implemented Validation Rules, Assignment Rules, Sharing Rules, and Escalation Rules according to the application requirements.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Used Jenkins, BitBucket to perform Salesforce and mule module deployments.
• Conduct business analysis by working with end users to identify system, operational requirements.
• Automated different manual Salesforce administrator operations of the bank by using Process Builder. Involved with the developer teams in order to develop apex codes for the same, which is performed as a continuous research towards automating different processes in the bank.
• Configured out of the box reports and dashboards as well as custom reports.
• Designed various types of email templates for auto response to customers.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Refresh and configuration of Sandboxes of different teams.
• Used Jenkins to do code builds from Git to perform the Salesforce deployments.
• Created Sandboxes and performed the entire configuration activities of the new sandboxes as per the bank’s policies.
• Introduction to Mule, checked and changed the mule build numbers/versions to make sure the new mule versions are set in the repo. Undeployed the older versions/duplicate versions to replace them with the new versions.
• Created and configured new users and permissions respectively. Assigned different profiles to users as per the requirements to perform their duties.
• Performed the entire Salesforce deployments using auto deploys in Salesforce, performing Deletes by pulling the delete scripts from the respective branches and executing them in anonymous window in developer console, performing Upserts operations through Jenkins to upsert the code updates/new codes into the respective Salesforce environments by manually setting the build parameters and deploying from Jenkins.
• Executed various Salesforce manual tasks (Pre and Post Deploy) in order to configure the respective Salesforce environments for the deployment and also configure as per the business needs after deployments.
• Reviewed and executed various pre deployment and post deployment manual tasks in JIRA. Continuous JIRA reviewing to ensure the quality of the tasks, to assign right statuses of the tasks after their execution in various environments.
• Executed apex scripts in various Salesforce environments to test and complete the new functionalities developed by the developer teams.

Confidential, ALPHARETTA, GA

Salesforce Developer/Admin

Responsibilities:

• Implemented and worked on Salesforce features and functions as per the business criteria. Participated in reviewing the use cases, recommending changes and implemented the same.
• Participated in Business Requirement Gathering sessions, performed Gap Analysis and prepared business and functional documents like Business Requirement Document (BRD), Functional Requirement Document (FRD) & User Requirement Specification (URS) while implementing Agile project methodology in Business Process Management Life Cycle and Software Development Lifecycles (SDLC).
• Performed detailed analysis of business and technical requirements and designed the solution.
• Used New Lightning UI to brings Salesforce into the responsive UI era of web-based applications.
• Reviewed test plans and test cases for the applications.
• Established users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation Rules and formula fields to the custom objects.
• Used field level security along with page layouts to manage access to certain fields.
• Developed Various Visual Force pages as per organization requirements.
• Used Force.com developer toolkit including Apex Classes, Apex Controllers and Apex
• Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.
• Customized various Salesforce.com objects like Accounts, Contacts, Leads and Opportunities.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created various formula fields, rollup summary fields, record types, Page layouts, related lists and other components on a record detail and edit pages.
• Created various workflows to meet specific business requirement.
• Implemented Case Management Automation to track and solve Customer's Issues.
• Responsible for creating and maintaining tabular, summary reports and dashboards.
• Used the Sandbox for testing and deployed the code to the Production instance after testing.
• Involved in querying salesforce tables using SOQL and SOSL queries using force.com explorer.
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
• Performed customization using Apex and Visualforce.
• Implemented case management automation - Web to Case, E-mail to Case.
• Worked on triggers to automate the processes.
• Built a fault tolerant website by creating a custom AWS infrastructure using VPC, creating Security Groups, provisioning a MySQL RDS instance, S3 Buckets, a CloudFront Distribution and EC2 Instance.
• Configured an IoT device using AWS IoT with a prime objective of receiving the sensor data in AWS IoT using MQTT Protocol and visualizing it in the QuickSight Dashboards.
• Configured and maintained all VPC’s, firewall security with NACL and SG’s, S3 storage buckets, Application Load Balancers in AWS EC2
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Built security layers for the cloud by provisioning Security Groups, NACL’s, Internet Gateways to change subnets from public to private and vice versa and Route Tables as per requirement.
• Experience in Amazon CloudWatch monitoring tools to monitor, evaluate and analyze major host level metrics like CPU, Network etc. and custom metrics such as RAM utilization etc.
• Worked on Application Deployments and configurations using Ansible
• Involved in developing and documenting the PEGA CI/CD pipeline.
• Worked on AWS Kinesis Firehouse, AWS Kinesis Analytics and AWS QuickSight to receive data from the AWS IoT, analyze it and display the IoT data in the QuickSight dashboards.

Environment: Saleforce.com platform, Apex Language, Triggers, Visual force (pages, components and controllers), Change Set, Data Loader, Force.com, Work Flows-approval, Custom objects, Custom tabs, Email service, Html, Web service, Sharing Rules.

Confidential, BIRMINGHAM, AL

Salesforce Developer/Admin

Responsibilities:

• Involved in identifying, planning and implementing new salesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements.
• Developed and maintained SFDC analytical reports and dashboards for management review.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Analyzed and imported thousands of accounts and contact records using Data Loader
• Worked with Salesforce premier support to short out technical challenges and governor limits
• Extensive experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation Rules and formula fields to the custom objects.
• Used field level security along with page layouts to manage access to certain fields.
• Configured users, roles, permissions and profiles as per business requirement
• Created custom objects, custom VF page layouts, triggers, validation rules by using Apex as per Customer requirement
• Configured Salesforce.com security profiles and custom object supporting integration and quote featured enhancement.
• Developed and maintained SFDC analytical reports and dashboards for management review.
• Analyzed and imported thousands of accounts and contact records using Data Loader
• Worked with Salesforce premier support to short out technical challenges and governor limits
• Knowledge in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation Rules and formula fields to the custom objects.
• Used field level security along with page layouts to manage access to certain fields.
• Developed Various Visual Force pages as per organization requirements. .
• Used Force.com developer toolkit including Apex Classes, Apex Controllers and Apex Triggers to develop custom business logic.
• Developed several custom reports to better assist managers and report folders to provide report accessibility to appropriate personnel.
• Used Eclipse IDE for Deployment.
• Create and manage users, their roles and associated groups, per request, using AWS’ IAM (Identity and Access Management).
• Provisioned and configured Amazon’s VPC, EC2, S3, ELB, CloudFront Distribution, RDS Instances, Route 53, ASG and CloudWatch.
• Provisioned customized AMI Launch Configurations by creating VPC’s, subnets and security groups.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Stored data in AWS’ S3 buckets and hosted it in the webpages.
• Configuring load balancers and auto scaling groups to effectively distribute traffic and avoid redundancies in Instances.
• Used Amazon’s Load Balancers and Auto Scaling features to deploy highly available applications and EC2 Instances based on the load of applications.

Environment: Salesforce.com, Chatter, Cast Iron, CRM, Import Wizard, Apex, Controllers, Sharing Rules, Workflows, Enterprise Edition, Email Updates, Eclipse IDE, Sales Cloud

Confidential, COLUMBIA, SC

Jr. Sales Force Admin

Responsibilities:

• Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Designed different custom dashboards for various user groups based on their business functionalities and needs.
• Implemented Validation Rules, Assignment Rules, Sharing Rules, and Escalation Rules according to the application requirements.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Conduct business analysis by working with end users to identify system, operational requirements.
• Configured out of the box reports and dashboards as well as custom reports.
• Designed various types of email templates for auto response to customers.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Built components in modular way by using Lightning Components Framework.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual force Pages.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, filed updates to implement business logic.
• Gained knowledge in aura framework, Lightning Components and Salesforce Lightning Design System (SLDS).
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Environment: Salesforce.com platform, Lightning Components, SLDC, Salesforce Workbench, Chatter, CRM, Import Wizard, sharing Rules, Workflows, Enterprise Edition, Email Updates, Eclipse IDE, Sales Cloud.

Confidential

Jr. Sales Force Admin/Internship

Responsibilities:

• Business Process review to analyze, organize and prioritize the implementation.
• Planned and implemented salesforce.com and trained users.
• Managed and conducted a business process reengineering project concentrating on the Activities tracking, Service Requests, Business Development and Customer Service functions.
• Met with potential users to gather requirements, wrote specifications, developed applications based on those specs, coordinated QA and UAT, facilitated final deployment, and maintained the applications once deployed.
• Created diverse types of Custom Reports for standard objects as well as custom objects.
• Configured Role based Authorization on Object/Field Level.
• Created rule based automated workflows.
• Providing ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Created Executive Team dashboards; these dashboards consisted of current month sales, forecast, and activity, YTD sales, YTD open forecast- Marketing effectiveness by campaign, forecasted sales by campaign.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP