PROFILE:

Dynamic, hard-working professional who maintains a 10 year track record of success in IT Operations and Infrastructure Management, by creatively refining solutions and confidently executing deliverables in a timely manner.

EXPERIENCE:

Systems Engineer III - Deployment and Automation

Confidential

Responsibilities:

• Led the level 3 infrastructure and application support teams for 30+ enterprise tools managing tens of thousands of endpoints and thousands of servers
• Directed optimization activities for multiple tools, including the deployment and automation applications for two environments, encompassing over 30K endpoints
• Analyzed, identified, and mitigated process gaps
• Reorganized tool inventory to decommission and consolidate to both simplify the environment, and allow for the adjustment of corporate licenses
• Implemented engineering changes to improve the tool functionality for the stakeholders
• During tenure, absorbed two other application teams and tool sets, incorporating development tools/code repositories and content management
• Maintained a consistent -1 upgrade schedule on all major production applications, operating several simultaneous upgrades along with other parallel improvement activities
• Worked alongside architects in assimilating already established environments from corporate acquisitions, dealing with both the technical and procedural duties from day one local access to complete integration.
• Introduced Gitlab application, from pilot to active production use
• From conceptualization to project approval with implementation pending, working to consolidate ~16K ITCA endpoints into SCCM while repurposing 2k ITCA scalability servers into distribution points for SCCM
• Led outage and escalation events, coordinating them to a resolution with minimal downtime
• Organized improvement efforts based on corporate need and security best practices, working closely with other teams across all platforms

Network Engineer

Confidential

Washington DC

Responsibilities:

• Cisco Call Manager 10.5 and Unity device and user administration for federal court locations in all 50 states
• Configure and deploy SCCP and SIP Cisco devices including 7900 series, 8800 series, and 9900 series phones
• Fax server build and configuration using Xmedius FOIP solution, in testing phase, not yet applied in national environment

Systems Engineer

Confidential, Washington DC

Responsibilities:

• Symantec Endpoint Protection administration for ~1600 endpoints including management server build/maintenance, policy development, group update provider configuration.
• Symantec Endpoint Protection environment assessment for federal court buildings across the country which included full analysis and documentation.
• McAfee Endpoint Encryption ePolicy Orchestrator administration for 1600 machines
• Airwatch MDM (Mobile Device Management) administration for 600 devices with responsibility focused in deployment and device/user record management and app/patch automation.
• IBM Tivoli Endpoint Manager (Big Fix) administration, backup role for server patching, workstation patching, and software deployment.
• Altiris 7.1/7.5 Deployment console experience including package development and pc record administration.
• Virus, Network Intrusion, Websense (blocked site) and IDS alert assessment including scan and risk removal, log analysis, IP tracing and access control.
• Verisign eToken administration including managing and issuing devices, s, and active directory integration.
• Active Directory administration in multiple domains with focus on account management, group policy administration and access control.
• Serve as tier 3 escalation point for Helpdesk/Desktop Support/System Administrators including all Security related tickets as well as Security ticket queue management.
• Server hardware and software build with focus in Windows Server 2008/2012
• VMware Vsphere/Horizon View/ThinApp courses completed, s pending.
• Project management experience using SharePoint to track tasks, notes, issues, and checkpoints.

System Administrator

Confidential, Washington DC

Responsibilities:

• Manage deployment console controlling entire PC environment including, but not limited to, software, network, and domain administration.
• Deploy software, printers, and configuration changes to remote PCs
• Utilize network management application to administer DHCP and Static IP addresses.
• Manage Active Directory accounts fully, including configuring and providing group policy access to user and computer profiles.
• Originate, oversee, and resolve incidents using Remedy and Heat ticketing systems.
• Produce and deploy multiple images to computer systems using relevant console and dedicated VLAN designed to automate the process.
• Create and manage accounts for encryption software.
• Encrypt and decrypt hard drives.
• Support Citrix environment providing numerous applications running on Windows Server 2003.
• Cisco VOIP phone administration including assigning and configuring devices, as well as managing and monitoring device rights.
• Conducted testing and troubleshooting of software and hardware to evaluate ease of use and whether product will aid user in performing work.
• Configure and deploy mobile devices including Blackberries, iPhones, iPads,

Supervising Deployment Technician

Confidential, Washington DC

Responsibilities:

• Co-led Windows 7 migration project for Administrative Office of the US Courts.
• Assisted in testing and upgrading applications to a Windows 7 environment.
• Migrated data, configurations, and software for all users from Windows XP to Windows 7.
• Transferred users from Novell environment to a full Active directory environment with Citrix server access to Novell based applications.

Support Analyst

Confidential, Arlington, VA

Responsibilities:

• Provided Help Desk On-Call support for University staff, faculty and students.
• Worked with team members to identify issue trends and suggests long-term strategies to help mitigate incoming issues.
• Installed and configured all system hardware and software.
• Coordinated necessary software and hardware for all incoming staff and students.

TECHNICAL SKILLS:

Strong communication, critical thinking, multitasking, project management, process management, and IT architecture: Microsoft System Center Configuration Management (SCCM)

CA IT Client Automation 12.9: Flexera Corporate Software Inspector

Gitlab: CA Software Change Manager (SCM)

Cisco Unified Call Manager 10.5.2.12901: Cisco Unity

RightFax Fax Over IP Solution: Documentum

Windows Server 2008/2012: Symantec Endpoint Protection Client Management

McAfee Endpoint Encryption Management: Altiris Deployment Console 7.1/7.5

IBM Tivoli Endpoint Manager (BigFix): Active Directory Management

Group Policy: VMware vSphere/Horizon/ThinApp

SolarWinds: Heat Ticketing System

Remedy ITSM Suite: MSOffice 2003/2007/2010/2013/360

MS Visio: VPN Client

Novell Client: Lotus Notes 8.0/8.5/9

SharePoint: Citrix

Mobile Device Management System - Airwatch (Apple Devices): VMware vSphere/Horizon View/ThinApp