Voice Engineer Resume Spartanburg, SC - Hire IT People

SUMMARY:

Ability to work in a high pace environment
Highly customer service oriented
Realize organization and departmental impacts of technology downtime/uptime
Proven ability to work well with other departments to determine technology needs

PROFESSIONAL EXPERIENCE:

Voice Engineer

Confidential, Spartanburg, SC

Administer and troubleshoot issues related to Rolm 9005 PBX
Configure and support Cisco Unified Communications Manager 8.5
Work with the Voice Team to convert Rolm phones to Cisco Unified Communications Manager 8.5
Modify, create and troubleshoot Cisco Unified Contact Center Express 8.5 scripts, CSQs and Resources
Add, modify, and troubleshoot issues related to Cisco Unity Connection 8.6 subscribers and call handlers
Install and configure Voice Gateways such as VG224, VG202, VG204, 2911 and 2811 routers
Troubleshoot PRI and T1 issues, number porting, and forwarding problems with carriers
Manage and administer Vocera 4.1 deployment
Project manage renovations which include deployment of Cisco phones and new auto attendant
Train new users on phone features and current capabilities
Administer Xmedius 6.5.5 SIP trunk faxing solution
Provide Telecom suggestions and assist SRHS Analysts when necessary
Member of ITIL team to review policies and procedure related to Incident Management

LAN Administrator

Confidential , Spartanburg, SC

Troubleshoot issues related to Windows Server 2000, 2003 and 2008
Configure and monitor servers using SolarWinds Network Performance Monitor
Install and setup new physical and virtual servers for new applications
Configure and troubleshoot virtual machines for VMWare ESX 4
Assist in the migration of users from Exchange 2003 environment to Exchange 2010 environment
Member of Tier 2 support team providing support for applications such as Exchange, VMWare and Citrix
Monitor the Datacenter for issues such as cooling and hardware failures

Systems Administrator

Confidential, Warner Robins, GA

Backup administrator using Veritas Backup Exec 11d
Help support and maintain over 100 servers and 1100 PCs
Assist in converting physical servers to virtual
Manage Active Directory 2003
Troubleshoot issues related to network connectivity including PoE and non - PoE switches
Managed team that deployed Impravata application for Single sign-on
Worked with remote vendors on configuring new VPN tunnels

TECHNICAL SKILLS