SUMMARY

Experienced Network Engineer, skilled in LAN troubleshooting, Cisco IOS & NxOS, switching and routing protocols and network monitoring tools. Detail - oriented, dedicated individual and confident communicator with exceptional problem-solving, technical and analytical skills. Currently looking for full - time opportunities in the field of Telecommunication and Computer Networking.

TECHNICAL SKILLS

Tools: Putty, Xshell, RDP, Wireshark, Nagios, cacti, Hyper-V, VMware, MS Visio, Virtual Box, Cisco packet tracer, GNS3.

LINUX: File and Directory management and permissions, User and Groups management, System maintenance, nano and vi editor.

Knowledge of layer 2 and layer 3 technologies: VLANs, VTP, STP, PVST, routing protocols, DNS, DHCP, ARP, ACL, TCP/IP.

PROFESSIONAL EXPERIENCE

Network Support Engineer

Confidential, Redmond, WA

Responsibilities:

• Configure and support 50+ cisco catalyst / nexus switches in Microsoft Datacenters across the globe to maintain EPMS, BAS, PHX and PORTAL networks.
• Support and maintain EPMS, BAS, BCMS, PHX and PORTAL networks.
• Support and troubleshoot Datacenter Critical environment clusters, which includes more than 600+ critical environment windows servers with HA clusters and their network infrastructure.
• To engage and coordinate with various teams (incident management, site team) for fast resolution of incident.
• Upgrade nexus switch system image to latest version.
• Working in environment consisting of servers and Cisco switches connected through optical fiber and Ethernet cables.
• Understand the hardware requirements of the topology and establish new cluster in the network infrastructure
• Responsible for maintaining monthly network inventory- IP.
• Document the port details of all the production switches.
• Create cable maps and backbone diagram for existing infrastructure and new cluster/ network design and implementation.
• Monitoring network switch through Cacti and generating email alerts on devices using SNMP script.
• Configure cisco switch with SNMP community string to extract the details from switch for monitoring them on cacti.
• Enabling switch port status report to be generated on weekly basis through cacti and send them on email.
• Generate email alert via cacti when the device switch goes down.
• Changing admin password on cacti and adding threshold plugin to cacti.
• Configure CE Hosts with ILO and switches with MGMT connections for remote access.
• Configure Nexus series Switches for replacing existing catalyst switches in MCIO Datacenters.
• Replace the existing switches with newly configured switches with minimal or zero downtime.
• Patching hosts and virtual machines with latest security updates every month and validation.
• Understanding of 24x7 Critical Support systems.
• Documented hardware and software issues.
• Change Management, creation of RFCs.
• Log and track every work item in TFS, including effort
• Configuring, maintaining and supporting Windows Networks and Server connectivity
• Responsible for NIC card configuration and troubleshooting.
• Run PowerShell script to find the available IP address in network and troubleshoot network connections.
• Code various trunking protocols, VLANs, STP, implementing IP addressing, sub-netting with Cisco command line on the devices.
• Releasing latest updates/Notifications accordingly via E-mails.
• Troubleshooting of CISCO routers like ping, trace route and show commands.
• Compiled diagrams in Visio of the WAN and LAN infrastructure.

Network Engineer

Confidential, Redmond, WA

Responsibilities:

• Provide Layer-2/3 support and troubleshooting to resolve issues.
• Configuring, maintaining and supporting windows server and switch connectivity.
• Monitoring routers, switches and servers through Nagios.
• Adding new network device to Nagios using built-in templates.
• Enabling services such as switch port status, bandwidth and continuous ping on Nagios to monitor complete network infrastructure.
• Experienced configuring in all Layer 2 technologies: VLANs, VLAN Trunking Protocol (VTP), Dynamic Trunking Protocol (DTP), Spanning Tree Protocol (STP), RSTP, MST and Per VLAN Spanning Tree (PVST).
• Configure and monitor cisco routers and switches.
• Implemented IP networking, subnetting, NAT.
• Implemented Static/OSPF/ RIP/EIGRP/BGP routing protocols.
• Incident documentation opening, closing and updating tickets.
• End to end coordination with resolver groups, Service Delivery Managers, Third parties and users.
• Provide appropriate inputs to the problem management process, route cause analysis preparation.
• Knowledge about DNS, DHCP, TCP/IP
• Drive group chats and bridge calls effectively to resolve incidents.
• Acting as a Single Point of Contact and providing action plan for resolution of high priority Faults and Ensure timely communication / information flow towards internal & external stakeholders.
• Network Management - Monitoring & Maintenance of Customer Network through various Network Management tools.
• Perform 1st level troubleshooting and analysis on the genuine minor & major fault detected during network surveillance activities
• Incident / Problem Management - Initiating Critical Chats for Incidents, Tracking Issues with suitable Trouble Ticket, Ensuring System Level Agreement.
• Follow all processes and procedures, identifying and escalations of any Improvements required.

Network Trainee

Confidential, Chicago, Illinois

Responsibilities:

• Implemented Static/OSPF/ RIP/EIGRP/BGP routing protocols.
• Creating Network and Rack Diagrams with Microsoft Visio.
• Experience with different Network Management Tools and Sniffers like Wireshark
• Implemented various networking protocols: DTP, VTP, STP, NAT and ether-channel (LACP and PagP).
• Responsible for network designing, implementing protocols and monitoring the devices.
• Password Management for all production network switches.
• Supported physical media, protocol stacks, hubs, routers, bridges, gateways, and network management components.
• Efficient at use of Microsoft VISIO/Office as technical documentation and presentation tools.
• Perform IP database management and cable work.
• Assisted in the deployment of network solutions as assigned.
• Share information and knowledge with other team members to improve Technical and operational effectiveness.

Jr. Network Engineer

Confidential

Responsibilities:

• Involved in small and large-scale installation, inspection and maintenance of Network and Systems installed by the organization.
• Network monitoring and support for service provider.
• Designed, installed, configured, administrated and troubleshot LAN/WAN infrastructure
• Troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols such as EIGRP, OSPF, BGP to interpret and resolve complex route table problems.
• Communicates with users and performs analysis to evaluate the technical needs of clients and organizations.
• Ensures that the organization's network infrastructure functions without any interruptions to minimize downtime.
• Strong knowledge in Cisco Routing, Switching with Cisco hardware/software experience.
• VLAN Trunking 802.1Q & ISL, STP, Port Security on Catalyst switches.
• Involved in troubleshooting of DNS, DHCP and other IP conflict problems.
• Experience with different Network Management Tools and Sniffers like Wireshark
• Excellent problem solver with strong “hands-on” technical knowledge and the ability to work well with diverse teams and individually.

Telecom Intern

Confidential

Responsibilities:

• While training worked on GSM equipment, fiber-optic technology, DSL, and ADSL.
• Handled and addressed customer complaints using Web Oxygen Software.
• Answered queries related to the troubleshooting of the Digital subscriber line broadband modem with a ticketing system.
• Maintained a log of user problems to evaluate the relationship they may have with the Network.
• Troubleshoot basic network issues such as down sites/phone outages in a 24/7 support role
• Monitored the performance of all servers and gateways.
• Responsible for installation, administration, and testing of network servers, hubs, routers etc.
• Provide Level 2 support for daily assistance and troubleshooting
• Switchport cleanup for decommission of servers within network.