Senior Salesforce/FinancialForce Administrator/Analyst II Resume

SUMMARY:

12+ years Salesforce.com Administrator/Analyst II
Marketing Research Analyst/Data Analyst/Business Development
FinancialForce HCM/PSA
System Configuration and Enhancements
Force.com Platform, Data Loader, Workflow & Approvals, Custom Reports, Dashboards, (component & controllers), Custom Objects & Tabs, Page Layouts
Design, configure, and administrator SFDC including but not limited to, supporting test classes, Custom Objects, Workflow Rules,Field Updates, Custom Fields,Advance Validation Rules,Process Builder,Formula Fields, Advanced Page Layouts
Been active part of 5 SFDC upgrades/installs
Maintain user roles and profiles, security settings, access settings etc. (User Profiles, Role Hierarchy, Sharing Rules and Security)
Use of Salesforce APIs to integrate Salesforce with other tools
SFDC Reporting and Custom Reporting Advance skills
Strong understanding of SFDC best practices and functionality
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upward with a positive attitude
Experience working with sandbox and production environments to manage the distribution of system functionality and process change
Import/Export Data from external sources
Maintained Server and Firewall
Market penetration studies with SIC codes to qualify leads
Cisco phones/Cisco Integration
ShoreTel Integration
Call Center Set - up
Dynamic Dashboards
Help desk tickets for SFDC

PROFESSIONAL EXPERIENCE:

Confidential

Senior Salesforce/FinancialForce Administrator/Analyst II

Confidential

SFDC Administrator

Confidential

Marketing Research Analyst/Salesforce Admin

Experience working with Salesforce doing custom reporting, modifying pages, views and dashboards, etc.
Experience working with workflows and triggers to automate tasks
Managed daily workflow creating workflow
Create Calling Campaigns within SFDC
Market Analyst
Data Analyst
Created daily reports from SFDC
Worked with several apps (Data Loader, DupeCatcher)
Built components of a Salesforce system in the effort to support core business processes

Confidential

Salesforce.com Analyst / Administrator

Performed all tasks related to the day-to-day operations of implementation of Salesforce.com including managing users, creating custom objects, master-detail relationships, custom fields, Field-Level Security, lookup relationships, Lead assignment rules, Queues, Workflows, and Approval processes
Lead application trainer for all on-boarding users. Created end-user documentation for the Sales departments
Requirements definition/translation to technical specifications, workflow customization, report development and training documentation to support CRM Adoption, Best Practice, data management and reporting.
Managed data loads and data quality
Created complex reports utilizing functionality such as buckets, formulas, filters, charts and dashboards
Wrote technical and functional specifications of all SFDC enhancements and new IT processes
Provided all IT support including managing server and firewall
Create Best Practices and SOP Development
Instrumental in the startup of a Salesforce.com implementation
Served as the SFDC Administrator/Developer
Cisco Integration with SFDC
Managed daily workflow

Confidential

Salesforce.com Analyst / Administrator

Performed all tasks related to the day-to-day operations of implementation of Salesforce.com including managing users, creating custom objects, master-detail relationships, custom fields, Field-Level Security, lookup relationships, Lead assignment rules, Queues, Workflows, and Approval processes
Lead application trainer for all on-boarding users. Created end-user documentation for the Sales departments
Requirements definition/translation to technical specifications, workflow customization, report development and training documentation to support CRM Adoption, Best Practice, data management and reporting.
Managed data loads and data quality
Created complex reports utilizing functionality such as buckets, formulas, filters, charts and dashboards
Wrote technical and functional specifications of all SFDC enhancements and new IT processes
Provided all IT support including managing server and firewall
Create Best Practices and SOP Development
Instrumental in the startup of a Salesforce.com implementation
Served as the SFDC Administrator/Developer
Cisco Integration with SFDC
Managed daily workflow