System Engineer Resume

SUMMARY:

EXPERIENCE:

Confidential

System Engineer

Lead a small team of engineers in support of infrastructure and operations for one of our “signature” clients.
Advise and participate on the change advisory board.
Monitor servers and infrastructure for potential security or service disruptions. Remediate issues if possible, or alert our client and offer solutions.
Develop scripts in PowerShell to automate processes and gather information.
Build and maintain documentation repository and validate submissions from my team.

Confidential, Chicago

Systems Support Technician - Tier 3

As a member of the systems support team I handle Requests for changes to the production environment, Citrix Management and Administration, and long term projects.
Work in an approximately 90% cloud based environment within AWS
Manage and maintain Citrix XenDesktop 7.6 environment of 600+ VDIs and 200+ published applications.
Build out environment in AWS, primarily in EC2 and S3
Monitor network and endpoint performance to certify the best possible functionality for users

Confidential

Systems Administrator

Monitor and maintain network of 30 physical and 30+ virtual servers and associated network infrastructure.
Evaluate effectiveness of environment and offer suggestions for improvement
Lead or support numerous projects including: Migration to exchange online and O365 with Hybrid AD/DS, Migration of virtual environment from VMware to Hyper-V, installation and configuration of Meraki firewalls and access points, Migration of Servers to Microsoft Azure, implementation of SSO, etc.
Create PowerShell scripts to automate processes for reporting and administration.
Building, configuring, patching, upgrading and troubleshooting of physical and virtual Windows servers (rack mounts/blades, and VMs)

Confidential

IT Manager

Oversaw buildout of IT infrastructure in new Corporate Office
Manage all IT equipment for the corporate office in Chicago including server, network and user support.
Support and train employees in use of A/V conferencing systems.
Monitor network devices, including Cisco switches and firewalls and Meraki AP’s
Test new software and hardware, pre-deployment.
Evaluation and purchasing of hardware and Software for Chicago office.
Primary contact for Vendors pertaining to hardware and services

Confidential

Multiple Contracts

Provide short term support for project design and implementation and supplemental aid to clients
Evaluate environments and, offer suggestions to more efficiently manage them.
Develop service desk procedures, and train technicians

Confidential

Technical Support Representative

Provide support and to End Users
Lead a small project team of 2-4 members for a customer web portal roll out.
Help users manage files efficiently for communication with third party vendor software
Troubleshoot network and server issues.
Collaborate with other departments to quickly and successfully resolve customer concerns.
Assist with end user computer and server issues as necessary.