Campaign CRM & Operations Director Resume New York, NY - Hire IT People

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCEConfidential, Brooklyn, NY

Confidential

Campaign CRM & Operations Director

Responsibilities:

Led design and implementation of operational solutions for Presidential Campaign, scaling from zero to $980 million operation and 4,160 employees in 18 months
Oversaw design and development of political CRM used to manage all engagement, outreach, and contacts by Hillary Clinton
Spearheaded development of 24 complex applications and associated processes with C - Level stakeholders in all major functions: Finance, Correspondence, Operations, States & Political, Legal, Celebrity/Surrogates, Delegate Relations, and Policy
Redesigned “Rapid Response” functionality increasing correspondence 290%, enabling over 3,000,000+ pieces of correspondence
Implemented Confidential integration to facilitate legal management for 4,478 attorneys nationwide

Confidential, New York, NY

Salesforce Administrator & Operations Director

Responsibilities:

Re-designed GA’s implementation of Salesforce, generating a 263% increase in weekly sales from previous fiscal period
Developed and instituted management dashboards and underlying analytics to monitor sales pipeline performance by region and sales rep
Designed & implemented “Round Robin” functionality enabling GA’s transition from salaried to commission-based sales team
Led new phone system implementation and database migration, managing teams of consultants and third-party vendors

Confidential, New York, NY

Salesforce Administrator & Business Operations Expert

Responsibilities:

Designed, implemented, and managed Salesforce instance for global sales department ($1.3 billion of revenue in 2014)
Built sales summary analytics for senior management, replacing previous companywide performance reports
Spearheaded “Individual Business Planning Campaign” to set sales performance goals for internal and external wholesalers built systems to target key advisors and provide performance analysis.

Confidential, New York, NY

Salesforce Administrator

Responsibilities:

Administered Salesforce for over 200 users in Cantor Confidential offices around the world
Strategized with senior management to design and deploy a new companywide referral tracking application
Developed solutions utilizing reports, dashboards, analytic snapshots, apex data loader, validation rules, custom formula fields, complex company role hierarchies, campaigns, triggers, email alerts, third party apps, and multiple step approval processes

Confidential, New York, NY

Salesforce Administrator/Programs Associate

Responsibilities:

Designed and implemented Salesforce CRM for 60+ users in New York, Alabama, and New Orleans
Built key performance indicators to identify and resolve inefficiencies in lending pipeline
Created and presented monthly reports for key stakeholders including Confidential Sachs, Confidential and Confidential

Confidential, Oviedo, FL

Volunteer Manager

Responsibilities:

Organized and led volunteer teams in Get Out the Vote effort in 25 precincts along the I-80 Corridor
Worked extensively with campaign’s VoteBuilder software to track voter information and manage volunteer turf assignments

Confidential, New York, NY

Associate Producer

Responsibilities:

Managed field team on “Border Wars,” Seasons Two and Three
Finalized press releases, production stills, EDL spreadsheets and promotional material for channel

Confidential, Palo Alto, CA

Corporate Paralegal

Responsibilities:

Lead Paralegal for Google’s acquisition of YouTube, among other corporate transactions