Technical Support Resume Austin, TX - Hire IT People

SUMMARY

Joining an Information Technology team with programming, software development, website management and other related projects
Use of skills and trade learned through construction materials testing, QA involvement and education.
Mastering procedure, completing complex tasks and learning new practices.

TECHNICAL SKILLS

Java, Visual Basic, C#/C++ and HTML. Consistent use of MS Office Suite. Network navigation/data entry using Site Manager, Citrix (Qestlab/Qestfield) and Lawson.

PROFESSIONAL EXPERIENCE

Technical Support

Confidential, Austin, TX

Responsibilities:

Call center customer support gathering information from clients according to problems with purchased products. Using network software for creating cases outlining symptoms, diagnosis, and escalations of issues for QA review. Guiding callers through research with knowledge base articles and training of techniques for troubleshooting. Keeping notes and following guidelines for investigating possible solutions and keen attention to safety concerns that arise.

Laboratory Technician

Confidential, Austin, TX

Responsibilities:

Soils, aggregate and asphalt testing methods (ASTM, AASHTO and TEX procedures). Calibrating and keeping records of tools used and data produced with network software provided for the project. Use of Gyratory Compactor, Soils Compaction Analyzer, Superpave Gyratory and Ignition Oven. SB 101, 102, and 103 certified through HMAC. Confidential provided opportunity for completing SB 201, Level 1A and ACI Aggregate Testing Technician Level 1 Certifications. Back - up for Administrative Assistant in creating work orders, delivering reports and maintaining work stations.

Intent Analyst

Confidential, Austin, TX

Responsibilities:

Customer service representative via GUI (graphical user interface). Calls heard, actions taken over network software/internet connection, providing directions and information as answers to questions. As automated voice system operates, mouse-click give specific functions to best suit client needs, including data entry to collect payment/customer information.
Advanced materials tests and manufacturing process inspections in laboratories, plants and/or points of supply. Worked independently on assignments, with other team members, and routinely completed certification compliance. Completed data processes, input information to the state network software (including Site Manager, for contractors results preview and engineer approval). Maintained and calibrated test equipment. Sampled roadway materials monthly for Quality Maintenance requirements as dictated by the state.

Field-Lab Technician/Inspector

Confidential, Austin, TX

Responsibilities:

Construction materials testing (cement, fly-ash, concrete, asphalt, soils, aggregate) during time of placement and in laboratory environment. Kept documentation, inspector diaries and calculations of all data collected. Inspections of steel, reinforced concrete structures and soils embankment. Contract employee at TXDOT Materials and Tests Division Laboratory/Cement Department.
Construction materials testing (concrete, soils) during time of placement and in laboratory environment. Kept documentation and calculations of all data collected. Operated geo-technical drilling rig for soil sampling.