SUMMARY

• He is a Senior IT Professional expert in Telecommunications and Servers in Linux/ Windows Systems. Over 17 Years of experience in Telecommunications. Motivated, adaptable, customer focused, results driven, and hard working Information Technology Professional With proven ability to work under any pressure and deliver desired outcome of high quality requirements and customer deadlines.
• Strong communication and interpersonal skills demonstrated in working with colleagues and customers across the global. Broad experience across multiple businesses and business processes certified as an Avaya Certified Expert (ACIS, ACSS, ACE) and also as a Computer Hacking Forensic Investigator - CHFI v8 from the (EC-Council), Managing implementation and projects in IT.
• Highly - experienced expert with Avaya Aura Platform, Communication Manager, Session Manager, SBCE, AACC, Proactive Contact, Experience Portal/ Proactive Outreach Manager/ ICR, Nuance Speech Servers, CMS reporting, Calabrio Workforce Management, Call Recording, Avaya Interaction Center, Avaya Virtualized Environment, Avaya Equinox, Avaya Breeze, Networking, SANs, SQL & Oracle Database - Solaris/Linux platforms, Data Networks, Web Security, VPN, Firewalls, Routers, Microsoft Servers, Unix Servers, Solaris, VMWare, Messaging, IVR platforms, Java Developer, LAN/WAN/Wireless Avaya, Cisco, Juniper and Extreme networks implementation.
• Goal-driven, self-motivated professional with a sense of ownership and the ability to multi-task, excellent oral/written communication and interpersonal skills leveraging exceptional problem solving and leadership skills. With his keen focus to complete projects successfully and diverse skills set.

TECHNICAL SKILLS

• Operating Systems: Windows Server 2012, 2008,, Linux, Unix, Expert
• Virtualization: Citrix XenApp, Vmware Vsphere, Amazon Web Services
• Architect Applications: Microsoft Office, Sharepoint, Visio, Project
• Hardware: HP servers, IBM servers, Dell servers, Oracle servers, Expert Languages English, Spanish

PROFESSIONAL EXPERIENCE

Confidential

Convergence Engineer

Responsibilities:

• Telecom engineering, Project Management, Implementation and support working in collaboration with Presales and Implementation team for data, voice, network, server to support clients in Jamaica and ensure all systems upgraded Avaya Aura CM7, Virtualization and Voice Cloud Services, Implemented Avaya Aura CM7, Session Manager, AACC, CMS, AES, Experience Portal (EPM, MPP), Avaya SBC, G450/G430, IPOffice Server, IPOCC.

Confidential

Lead Convergence Engineer

Responsibilities:

• Telecom engineering, Project Management, Implementation and support on the business side, working in collaboration with CCNA data, voice, network, server to support clients in Sydney, working with the Client and CCNA team to ensure all systems upgraded Avaya infrastructure, Disaster Recovery, Virtualization and Voice Cloud Services, Implemented Avaya Aura CM7, Session Manager, AACC, CMS, AES, Experience Portal (EPM, MPP), Avaya SBC, G450/G430, IPOffice Server, IPOCC. VMWare, SQL Database. Upgrades for all sites. Coordinated testing and validation efforts to ensure the successful migration of the Avaya infrastructure to Main sites and Disaster recovery sites.
• I nstallation IP Office Contact Center with multichannel, for voice, chat, email and network requirements and network integration for all Avaya products especially on Avaya and Cisco switches. Implementation for Avaya

Confidential

Telecom System Engineer

Responsibilities:

• Telecom System Engineer and Architect for Avaya Datacenter/Call Center, Aura CM6.2, Session Manager, Avaya SBC for 3000 SIP trunks, Avaya Aura Elite MultiChannel, CMS reporting, Workforce Management, OnexAgent Screen Pop, Avaya Proactive Contact and CC Applications, Implementation, Administration, Troubleshooting, Project Management, Support on the business side for the Contact Center, working with CC and IT teams to maintain and support 3000 call center positions.
• Senior technical member in a high-pressured environment. Support, administer and design for Contact Center technology - Avaya CC for moves, additions, changes, integration to AES, CMS, Workforce Management, Collaborate closely with other IT in determining their needs and implementation for their SIP / IP Telephony system and Contact Center requirements. Design and develop a solution for Aura Elite and multi-channel web, email, chat, voice communications for the call center. Support and maintenance for the SIP traffic high volume season.

Voice System Engineer

Confidential

Responsibilities:

• Voice and Network engineering, Project Management, Implementation and support on the business side, working in collaboration with the Confidential data, voice, network, server and provisioning team and more than 100 hedge fund clients in manhattan, working with the Client and Confidential team to ensure all systems upgraded Avaya Aura CM6.2, Modular Messaging, AES, Session Manager, BT/IPC Turrets Integration, Experience Portal (EPM, MPP), IT infrastructure, Disaster Recovery, Database, Virtualization and Cloud Services, Implemented Cloud Services, VMWare, SQL Database/SANs. Upgrades for all sites. Coordinated testing and validation efforts to ensure the successful migration of the Avaya infrastructure to Main sites and Disaster recovery sites.
• Installation and coordination of Elite Multi Channel with SQL database, implemented Linux servers for voice and network requirements and network integration for all Avaya products especially on Cisco switches. Implementation for Avaya servers, VMWare, gateways S8300D, S8800 and DL360. Implementation for end users - Digital/Analog/IP/SIP phones, OneX/Flare Clients, CES with Exchange, Lync, Polycom, Implementation of trunks - Digital/Analog/IP/SIP trunks CIsco, Asterisk different providers.